How to pay Con Edison online, by phone, or by mail

Con Edison (the utility serving New York City and Westchester County) accepts payments through their website, by phone, through automatic bank transfers, and by mail. The fastest route is their website at conedison.com — you can pay in minutes with a bank account or debit card without creating an account. If you prefer to speak to someone, call 1-800-752-6633 and have your account number ready.

Payments made online or by phone typically post to your account the same business day if submitted before 5 p.m. Eastern time. Mail payments take 7 to 10 business days to reach Con Edison's processing center and post to your account, so mail is only practical if your bill is not due for at least two weeks.

Con Edison does not charge a fee for payments made through their website or by phone using a bank account. If you pay with a credit or debit card through their site, a third-party processor charges a convenience fee (usually 2 to 3 percent of the payment amount). Payments by mail are free.

Key Takeaways

  • Con Edison's website (conedison.com) is the fastest free payment method and does not require you to create an account.
  • Phone payments to 1-800-752-6633 post the same business day if made before 5 p.m. Eastern time and are free when paid from a bank account.
  • Automatic bank transfers (AutoPay) eliminate the need to remember to pay each month and are free through Con Edison's website.
  • Mail payments take 7 to 10 business days to post, so send them at least two weeks before your due date to avoid a late fee.
  • Credit card payments through Con Edison's site incur a convenience fee; paying directly from a bank account avoids this charge.

Setting up automatic payments to avoid late fees

Con Edison's AutoPay program deducts your bill amount from your bank account on a date you choose each month. You set this up through your online account at conedison.com under "Billing & Payments" — it takes about five minutes and requires your routing number and account number. Once active, AutoPay continues until you cancel it, so you will not miss a payment if you forget to log in.

AutoPay is free and removes the risk of a late payment, which Con Edison charges a 1.5 percent late fee on (or a minimum of $5, whichever is higher). If your bill amount varies month to month, AutoPay will deduct whatever the current bill is, so you do not have to estimate. You can change the payment date or cancel AutoPay anytime through your account.

Paying a past-due or disconnection notice bill

If your account is past due, Con Edison will send you a disconnection notice before they shut off your service — usually 10 to 15 days after the due date. If you receive this notice, pay immediately through the website or by phone to stop the disconnection. A payment made before the disconnection date will prevent service from being cut off.

If your service has already been disconnected, you must pay the full past-due amount plus a reconnection fee (typically $50 to $100, depending on the reason for disconnection). Call 1-800-752-6633 to arrange reconnection once payment is confirmed. Reconnection usually happens within 24 business hours on weekdays, though it may take longer on weekends or holidays.

If you cannot pay the full amount, Con Edison offers payment arrangements for past-due balances. Call their customer service line to discuss a plan; they may allow you to spread the past-due amount over several months while you continue paying current bills on time.

Paying with a third-party payment service or at a retail location

Con Edison does not operate payment kiosks or accept payments at retail locations like grocery stores or check-cashing services. However, you can pay through third-party services such as Plastiq or PayPal if you link your Con Edison account to those platforms. These services typically charge a fee (usually 1 to 3 percent) and take 1 to 3 business days to post to your account, so they are slower and more expensive than paying directly through Con Edison.

If you do not have internet access or a bank account, the phone payment line (1-800-752-6633) is your most direct option. You can pay by debit card over the phone, though a convenience fee will apply. Some community organizations and libraries in New York City offer free computer access if you need to pay online.

What to do if your payment does not post or you need a receipt

Payments made through Con Edison's website or by phone are recorded immediately in their system. If you need proof of payment, log into your account at conedison.com and check your payment history — it will show the date, amount, and confirmation number. You can also print or screenshot this page as a receipt.

If a payment you made does not appear in your account within one business day of submission, contact Con Edison at 1-800-752-6633 with your confirmation number. They can verify whether the payment was received and when it will post. If the payment was made by mail, allow 7 to 10 business days before calling; mail delays are common and do not indicate a problem.

If you made a payment by mistake (wrong amount, duplicate payment, or wrong account), call customer service immediately. Con Edison can sometimes reverse a payment if it has not yet posted, but once it posts, you will need to request a credit to your account or a refund check.

Understanding your bill due date and late fees

Con Edison bills are typically due 20 days after the bill date printed on your statement. Your due date is listed on the front of your bill. If you pay after this date, Con Edison charges a late fee of 1.5 percent of the past-due amount (minimum $5). This fee is added to your next bill.

If your due date falls on a weekend or holiday, Con Edison extends the deadline to the next business day. Payments made on the due date or earlier are never late, regardless of the time of day. If you are struggling to pay your full bill, contact Con Edison before the due date to discuss payment arrangements or low-income programs — waiting until after the due date means you will owe the late fee in addition to the bill itself.

Frequently Asked Questions

Can I pay my Con Edison bill with a credit card without a fee?

No. Con Edison's website charges a convenience fee (usually 2 to 3 percent) for credit card payments. Paying directly from a bank account through their website or by phone is free. If you must use a credit card, the fee is typically lower than paying through a third-party service.

What happens if I pay online but my service gets disconnected the same day?

If you pay before the disconnection date listed on your notice, your service will not be cut off. Payments made online post the same business day if submitted before 5 p.m. Eastern time. If you pay after 5 p.m. or on a weekend, the payment may not post until the next business day, so pay as early as possible if disconnection is imminent.

Can I set up AutoPay if I do not have an online account?

You must create a free online account at conedison.com to set up AutoPay. This takes about five minutes and requires your account number and email address. Once your account is active, you can set up AutoPay under "Billing & Payments."

Do I have to pay the full bill amount, or can I make a partial payment?

Con Edison accepts partial payments. You can pay any amount toward your bill through their website or by phone. However, if you do not pay the full amount by the due date, you will owe a late fee on the remaining balance. Partial payments are useful if you are on a payment arrangement or working toward catching up on a past-due balance.

How long does it take for a mailed check to post to my account?

Mailed payments typically take 7 to 10 business days to reach Con Edison's processing center and post to your account. Mail your payment at least two weeks before your due date to avoid a late fee. If your bill is due sooner, use the website or phone payment instead.