EverBank's main headquarters is in Jacksonville, Florida

EverBank is headquartered in Jacksonville, Florida, where the company operates its primary offices and customer service operations. The bank was founded in 1992 and has remained based in Jacksonville throughout its history. If you need to contact EverBank by mail or visit in person, Jacksonville is where their main operations are centered.

EverBank is an online bank, which means most of your banking happens through their website or mobile app rather than at a physical branch location. The company does not operate a network of retail branches like traditional banks do. Instead, customers handle deposits, withdrawals, transfers, and account management entirely online or by phone.

Key Takeaways

  • EverBank's headquarters is located in Jacksonville, Florida, where the company was founded in 1992.
  • EverBank operates as an online-only bank with no physical branch network for day-to-day banking.
  • You can reach EverBank customer service by phone, email, or through their online account portal.
  • Mail correspondence can be sent to their Jacksonville address, though phone or online contact is usually faster.

How to contact EverBank customer service

EverBank's customer service team can be reached by phone during business hours. The phone number for customer support is available on their website, and representatives can help with account questions, transfers, deposits, and other banking needs. Phone support is typically the fastest way to get an answer if you have an urgent question about your account or a refund status.

You can also contact EverBank through their online account portal if you are logged in. Many routine questions can be handled through secure messaging within your account, and you will receive a response within one to two business days. Email contact options are also listed on their website for non-urgent matters.

Mailing address for EverBank

If you need to send documents or correspondence by mail, EverBank's mailing address is in Jacksonville. You can find the current mailing address on their official website under the "Contact Us" section. Mail delivery to Jacksonville typically takes five to seven business days, so this method is slower than phone or online contact for time-sensitive matters.

For refund-related questions or disputes, calling customer service is usually more effective than mailing documents. Representatives can often look up your account immediately and explain the status of any pending refunds or transfers without waiting for mail to arrive.

EverBank's online-only banking model

Because EverBank operates entirely online, you will not find a physical branch to visit in Jacksonville or anywhere else. All banking services—checking accounts, savings accounts, money market accounts, and CDs—are managed through their website or mobile app. This model means lower overhead costs for the bank, which is often reflected in higher interest rates on savings products.

The trade-off is that you cannot deposit cash in person or speak to someone face-to-face at a branch. Cash deposits must be made through partner ATM networks or by transferring funds from another bank account. If you need to deposit a check, you can use mobile check deposit through the EverBank app.

What to do if you are waiting for a refund from EverBank

If EverBank owes you a refund—whether from a closed account, a fee reversal, or another reason—the fastest way to check the status is to call their customer service line. Have your account number ready, and a representative can tell you whether the refund has been processed, when it was sent, and what method was used (direct deposit, check, or wire transfer).

Refunds from EverBank typically take three to five business days to arrive if sent by direct deposit, or seven to ten business days if sent by check. If more time has passed and you have not received the refund, customer service can investigate whether the payment was returned or if there was an error in the routing information.

EverBank's parent company and recent changes

EverBank was acquired by TIAA Bank in 2018, though it continues to operate under the EverBank brand and name. The company remains based in Jacksonville and maintains its own customer service and product lines. If you contact EverBank, you are reaching the EverBank team directly, not a separate parent company office.

The acquisition did not change EverBank's location or the way customers reach the bank. All the contact methods and mailing address remain the same, and your accounts continue to function as before.

Frequently Asked Questions

Can I visit an EverBank branch in person?

No, EverBank does not have physical branches. All banking is done online through their website or mobile app. If you need to speak with someone, call their customer service line or use secure messaging in your account.

How long does it take to reach EverBank by phone?

Wait times vary depending on call volume, but customer service representatives are usually available within a few minutes during business hours. Calling early in the morning or mid-week typically means shorter wait times than calling on Friday afternoons.

What is the best way to ask about a pending refund?

Calling customer service is the fastest method. Have your account number ready, and a representative can look up the refund status immediately. Phone contact is much quicker than mailing documents or waiting for an email response.

Is EverBank still located in Jacksonville after the TIAA acquisition?

Yes, EverBank remains headquartered in Jacksonville, Florida. The acquisition by TIAA Bank in 2018 did not move the company's location or change how you contact them.