ME Bank login basics
ME Bank is an Australian mutual bank that offers savings accounts, home loans, and personal loans. To access your account online, you log in through their website or mobile app using your username and password. The login page is at mebank.com.au — there is no separate portal or redirect.
ME Bank does not use a separate login system for different account types. Whether you hold a savings account, loan account, or both, you use the same username and password to see all your accounts in one place once you are logged in.
If you do not yet have online access set up, you will need to register first. Registration requires your account number, date of birth, and a valid email address or phone number. ME Bank will send you a temporary password to complete the setup.
Key Takeaways
- ME Bank online login happens at mebank.com.au using your username and password, not through a third-party site.
- If you have forgotten your password, use the "Forgot password" link on the login page to reset it via email or SMS.
- First-time users must register for online access using their account number and date of birth before they can log in.
- ME Bank offers a mobile app for iOS and Android that uses the same login credentials as the website.
- If you cannot log in after multiple attempts, contact ME Bank directly by phone or through their website contact form rather than trying repeatedly.
Setting up online access for the first time
To register for ME Bank online access, visit mebank.com.au and look for a "Register" or "New user" link on the login page. You will be asked to enter your account number, which appears on your bank statements and debit card. You will also need your date of birth as it appears on your account records.
After you enter these details, ME Bank will send a temporary password to your registered email address or phone number. Check your email inbox (and spam folder) or your SMS messages for this password. You will use it to log in for the first time, then you will be prompted to create your own permanent password.
Your permanent password should be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and symbols. ME Bank will show you the requirements as you type. Write down your new password in a secure place, or use a password manager to store it.
Resetting a forgotten password
If you forget your password, go to mebank.com.au and click "Forgot password" on the login page. Enter your username, and ME Bank will send a password reset link to your registered email address or a temporary password to your phone number via SMS. Check both your inbox and spam folder if you do not see the email within a few minutes.
Click the reset link in the email, or use the temporary password sent by SMS to log in. Once you are logged in, you will be prompted to create a new permanent password. If you do not receive either the email or SMS within 10 minutes, wait a few more minutes and check again — sometimes delivery is delayed.
If you still do not receive the reset message, contact ME Bank directly. You can call their customer service line, use the contact form on their website, or visit a branch in person with photo identification. They can verify your identity and help you regain access to your account.
Using the ME Bank mobile app
ME Bank offers a mobile app for both iOS and Android devices. You can download it from the Apple App Store or Google Play Store by searching for "ME Bank". The app uses the same username and password as the website, so if you have already registered for online access, you can log in to the app right away.
The app shows your account balances, transaction history, and transfer options. You can also set up alerts for low balances, large transactions, or upcoming loan payments. Some features available on the website, such as changing your address or updating contact details, may only be available through the website, not the app.
If you have trouble logging into the app, try logging out completely, closing the app, and then opening it again. If that does not work, uninstall and reinstall the app from your device's app store. Make sure your phone or tablet has the latest version of the app installed — older versions sometimes have login issues.
What to do if you cannot log in
If you enter your username and password correctly but the login page says they are incorrect, first check that Caps Lock is not on. Passwords are case-sensitive, so "Password123" is different from "password123". Try logging in again with Caps Lock off.
If you still cannot log in after checking Caps Lock, try resetting your password using the "Forgot password" link. Sometimes a password reset clears a login issue that repeated attempts will not fix. If the reset link does not arrive, or if you reset your password and still cannot log in, contact ME Bank.
Do not try to log in more than three or four times with an incorrect password. After multiple failed attempts, ME Bank may temporarily lock your account for security reasons. If this happens, you will need to contact them to unlock it. Call their customer service number, which is on the back of your debit card and on the mebank.com.au website.
Keeping your login secure
Never share your username or password with anyone, including ME Bank staff. ME Bank will never ask you for your password by email, phone, or text message. If someone contacts you claiming to be from ME Bank and asks for your password, it is a scam — hang up or delete the message and contact ME Bank directly using the number on your card.
Use a unique password for your ME Bank account — do not use the same password you use for email, social media, or other websites. If one of those accounts is hacked, a unique password keeps your bank account safe. Change your password every few months, or right away if you think someone else might know it.
Log out of your account when you are finished, especially if you are using a shared computer or public Wi-Fi. Close the browser window or app completely rather than just walking away. If you log in from a new device, ME Bank may ask you to verify your identity by entering a code sent to your phone or email — this is normal and adds an extra layer of security.
Frequently Asked Questions
What do I do if I never received a registration email from ME Bank?
Check your spam or junk folder first — registration emails sometimes end up there. If it is not there, wait 10 minutes and try registering again. If you still do not receive an email after a second attempt, contact ME Bank by phone or through their website contact form and ask them to send the registration link manually.
Can I log into ME Bank on a shared computer?
You can, but it is not recommended. If you must use a shared computer, make sure you log out completely when you are finished and close the browser window. Do not check the "Remember me" or "Stay logged in" option. Consider changing your password after logging in from a shared device.
Why does ME Bank ask me to verify my identity when I log in from a new device?
This is a security feature. When you log in from a device ME Bank has not seen before, they send a verification code to your phone or email to confirm it is really you. Enter the code to complete the login. This protects your account if someone else obtains your password.
Is there a time limit for how long I can stay logged into ME Bank online?
Yes. ME Bank will log you out automatically after a period of inactivity, usually 15 to 30 minutes. If you have been inactive and the page asks you to log in again, simply enter your username and password. This automatic logout is a security measure to protect your account if you forget to log out.
What if I want to log in but I do not have my account number?
Your account number appears on your debit card, bank statements, and any loan documents. If you cannot find it, call ME Bank customer service and they can look it up using your name and date of birth. You will need this number to register for online access.