How to delete your Underdog account
Underdog does not offer a direct delete button in your account settings. To close your account, you must contact Underdog support directly through email or their in-app messaging system and request account deletion. They will walk you through what happens to any remaining balance, pending contests, and your account data.
The process typically takes a few business days. Underdog will ask you to confirm your identity and may require you to withdraw or transfer any remaining funds before they fully close the account. Once deleted, you cannot recover your account history or reopen it under the same email address.
Key Takeaways
- Underdog requires you to contact support directly—there is no self-service delete option in the app or website settings.
- You must settle any remaining balance or pending contests before Underdog will process the deletion.
- Account deletion is permanent and you cannot recover your account history or use the same email to create a new Underdog account.
- The deletion process typically takes a few business days after you submit your request and confirm your identity.
How to contact Underdog support to request deletion
Open the Underdog app and look for the Help or Support section, usually found in your account menu or settings. Select the option to contact support and choose "Account Deletion" or "Close My Account" from the category list. Write a clear message stating that you want to permanently delete your account and include your full name and the email address associated with your account.
If you prefer email, you can also reach Underdog's support team directly. Check the app's Help section or the Underdog website footer for the current support email address. Send a message with the subject line "Account Deletion Request" and include your account email, full name, and a brief explanation that you want to close your account permanently.
What happens to your money and contests
Any cash balance remaining in your Underdog account must be withdrawn before deletion can be completed. Underdog will not delete an account with an active balance. Go to your wallet or payment settings, select withdraw, and transfer the funds back to your linked bank account or payment method. This withdrawal typically takes three to five business days to appear in your bank account.
If you have active contests or pending payouts, Underdog will not delete your account until those contests are resolved. You will need to either wait for the contests to finish or contact support to discuss your options. Once all contests are settled and your balance is zero, support can proceed with the deletion.
What data is deleted and what is retained
When Underdog deletes your account, your profile, contest history, and personal settings are removed from the active system. However, Underdog retains certain information for legal and financial reasons, including transaction records, payment history, and any tax documents they issued (like 1099 forms if you won money). This retained data is kept in compliance with payment processing and tax reporting requirements.
You will no longer be able to log in, view your past contests, or access any account features. If you need copies of tax documents or transaction records before deletion, request them from support before you ask for the account to be closed.
Deactivation as an alternative to deletion
Some users prefer to deactivate their account instead of deleting it. Deactivation temporarily disables your account so you cannot log in or enter contests, but your data and account history remain stored. If you change your mind later, you can reactivate by logging back in with your original credentials.
Ask Underdog support whether deactivation is available for your account type. Deactivation is useful if you want to take a break without losing your account history or if you are unsure whether you want to return later. Deletion is the right choice only if you are certain you will not use Underdog again.
After your account is deleted
Once Underdog confirms that your account has been deleted, you will receive an email confirmation. You will no longer receive promotional emails, contest reminders, or account notifications. If you try to log in with your original email address, you will see an error message indicating that the account no longer exists.
If you want to use Underdog again in the future, you will need to create a new account with a different email address. Your old account cannot be recovered or reactivated, and you cannot use the same email to sign up twice. Keep any tax documents or payment confirmations you may need for your records before deletion is final.
Frequently Asked Questions
Can I delete my Underdog account if I have a pending payout?
No. Underdog will not delete your account while you have winnings waiting to be paid out. You must wait for the payout to complete and the funds to arrive in your account, then withdraw that balance before requesting deletion. Contact support if you need clarification on the status of a pending payout.
What if I forgot the email address I used to create my account?
Contact Underdog support and provide as much information as you can, such as your full name, phone number, or any payment method you linked to the account. Support can look up your account and help you confirm your identity before processing the deletion request.
Can I reactivate my account after it is deleted?
No. Deletion is permanent. You cannot recover a deleted account or use the same email address to create a new one. If you think you might return to Underdog later, ask support about deactivation instead, which allows you to reactivate whenever you choose.
How long does it take for Underdog to delete my account?
The deletion process typically takes three to five business days after you submit your request and confirm your identity. Underdog may take longer if they need to verify your account details or if you have pending transactions. Support will send you an email once the deletion is complete.
Will Underdog send me my contest history before deleting my account?
Underdog does not automatically send contest history, but you can request it from support before you ask for deletion. Ask for a data export or account summary and they will provide what they can. Keep this information for your records if you need it for tax or personal reasons.