How to delete a SimCity account

SimCity accounts cannot be deleted through the game itself or your EA account settings alone. You must contact EA Support directly and request permanent deletion of your SimCity profile and associated data. EA will ask you to verify your identity before processing the request, which typically takes 5 to 10 business days.

The deletion is permanent — you will lose access to all saved cities, progress, and in-game purchases tied to that account. If you want to keep your EA account but stop playing SimCity, deactivating the game from your EA account is a faster option that does not require contacting support.

Key Takeaways

  • SimCity account deletion requires contacting EA Support; the game does not have a self-service delete option.
  • EA will verify your identity before deleting your account, which adds 5 to 10 business days to the process.
  • Deletion is permanent and removes all saved cities, progress, and purchases — you cannot recover them afterward.
  • If you only want to stop playing but keep your EA account, you can disconnect SimCity from your EA profile without contacting support.
  • Deleting your SimCity account does not automatically delete your EA account; you must request that separately if you want it gone.

Steps to request account deletion through EA Support

Go to help.ea.com and select "Contact Us" at the bottom of the page. Choose "SimCity" as the game, then select the issue type that best matches your request — usually "Account & Login" or "Data Privacy." Describe your request clearly: "I want to permanently delete my SimCity account and all associated data."

EA Support will respond with a form or follow-up questions asking you to confirm your EA account email address, the email address linked to your SimCity profile, and any other details they need to locate your account. They may ask for the last four digits of a payment method you used, or the date you created the account. Answer completely and accurately — mismatched information delays the process.

Once EA verifies your identity, they will process the deletion. You will receive a confirmation email when it is complete. After deletion, you will no longer be able to log into SimCity with that account.

What happens to your data when you delete

All saved cities, buildings, progress, and in-game currency are permanently removed. Any money you spent on SimCity cash or premium items cannot be refunded after deletion — EA considers the purchase final once the content is consumed or the account is closed.

Your username becomes unavailable for a period of time (usually 30 to 90 days) before EA recycles it, so no one else can immediately claim your old name. Your email address is removed from SimCity's active player database but may be retained in EA's backup systems for legal or fraud-prevention purposes.

Difference between deleting and deactivating your SimCity account

Deactivation temporarily hides your account and progress from the game. You can reactivate it later by logging back in. Deactivation does not require contacting support — you can do it from your EA account settings under "Games & Subscriptions" by selecting SimCity and choosing "Disconnect" or "Deactivate."

Deletion is permanent and irreversible. Your account, all progress, and all data are erased. You cannot reactivate a deleted account. Choose deletion only if you are certain you will never want to return to SimCity.

If you are unsure whether you want to return, deactivate first. You can always request deletion later if you decide you do not want the account to exist at all.

How to disconnect SimCity from your EA account without deleting

Log into your EA account at www.ea.com. Go to "Account" in the top right, then select "Games & Subscriptions." Find SimCity in your list of games and select it. Click "Disconnect" or "Deactivate Game" — the exact wording varies by region.

This removes SimCity from your EA account without deleting your SimCity profile. If you reconnect later, your saved cities and progress will still be there. This is the fastest way to stop playing without losing the option to return.

What to do if you cannot reach EA Support

If your support request goes unanswered for more than two weeks, reply to the support ticket with a follow-up message. Include your original request details and ask for a status update. EA Support typically responds within 5 to 10 business days, but response times vary by region and support volume.

If you have a privacy concern and want to escalate, you can submit a data deletion request under your region's privacy laws. In the European Union, this is a GDPR data subject access request; in California, it is a CCPA consumer deletion request. Go to help.ea.com, select "Privacy," and follow the instructions for your region. These formal requests often receive faster responses than standard support tickets.

Frequently Asked Questions

Can I get a refund for SimCity cash or purchases after I delete my account?

No. Once you delete your account, all purchases are final and non-refundable. EA considers in-game currency and items consumed at the moment of purchase. If you are concerned about refunds, contact EA Support before requesting deletion to discuss your options.

Will deleting my SimCity account delete my entire EA account?

No. Deleting SimCity only removes that game's profile and data. Your EA account remains active. If you want to delete your entire EA account, you must submit a separate request to EA Support and go through the same identity verification process.

How long does it take to delete a SimCity account?

The process typically takes 5 to 10 business days from the moment EA verifies your identity. The verification itself can take a few days, so plan for up to two weeks total. You will receive a confirmation email when deletion is complete.

Can I recover my SimCity account after deletion?

No. Deletion is permanent and irreversible. EA does not restore deleted accounts. If you think you might want to play again, deactivate instead of delete.

What if I forgot the email address linked to my SimCity account?

Contact EA Support and explain that you cannot remember the email. They will ask you to verify your identity using other information — the email you are contacting them from, payment history, or account creation date. Be as specific as possible about when you created the account and what you remember about it.