Deleting your Shopee account removes it from the platform entirely
Shopee does not offer a self-service delete button in the app or website. To remove your account permanently, you must contact Shopee's customer service directly and request account deletion. The process takes time — usually between 7 and 30 days — because Shopee needs to verify your identity, check for active transactions, and ensure no disputes are pending.
Before you start, understand what deletion means: your account, purchase history, seller ratings (if you sold items), and all associated data will be removed. You cannot recover a deleted account. If you simply want to stop using Shopee without losing your history, deactivation is a faster option that keeps your data intact.
Key Takeaways
- Shopee requires you to contact customer service by in-app chat or email to delete your account — there is no delete button in settings.
- Your account must have no active orders, ongoing disputes, or pending refunds before deletion can proceed.
- Deletion takes 7 to 30 days after Shopee confirms your request and verifies your identity.
- Once deleted, your account cannot be recovered, so download any order records or receipts you need before requesting deletion.
- If you only want to stop receiving notifications or hide your profile temporarily, deactivation is faster and reversible.
Check your account status before requesting deletion
Open the Shopee app or website and review your account for any active transactions. Go to My Purchases and look for orders with a status other than "Completed" or "Cancelled". If you have items in transit, awaiting delivery, or pending return, you must wait for those transactions to finish before Shopee will delete your account.
Check My Sales if you have sold items on Shopee. Any active listings or pending seller transactions will block deletion. Cancel or complete all sales first. Also look for any open disputes, refund requests, or chargebacks — these must be resolved or closed before your account can be removed.
Download or screenshot any order confirmations, receipts, or shipping information you need to keep. Once your account is deleted, this data is gone.
Contact Shopee customer service to request deletion
Open the Shopee app and go to Me (bottom right) → Help Center → Contact Us. Select Chat with Shopee to start a conversation with a customer service agent. Tell them you want to delete your account permanently. They will ask you to confirm your email address, phone number, and reason for deletion.
If you cannot reach chat support, email Shopee directly at the support address listed in the Help Center. Include your account email, phone number, and a clear statement that you want permanent account deletion. Response times vary by region — typically 2 to 5 business days.
Be prepared to answer security questions to verify you own the account. Shopee may ask for the email or phone number associated with your account, your last purchase date, or other details only the account owner would know.
What happens during the deletion waiting period
After Shopee confirms your deletion request, your account enters a holding period. During this time, your account remains active but flagged for deletion. You can still log in, but Shopee is checking for any new transactions, disputes, or chargebacks that may have appeared after your request.
Do not make new purchases or sales during this period. Do not attempt to cancel the deletion request unless you change your mind — reversing a deletion request may delay the process. Shopee will send you an email confirmation once the deletion is complete, usually within 7 to 30 days depending on your region and account history.
Deactivation as an alternative to deletion
If you want to stop using Shopee but may return later, deactivation is faster and reversible. A deactivated account hides your profile, stops notifications, and prevents others from contacting you — but your data and purchase history remain on Shopee's servers.
To deactivate, go to Me → Settings → Account → Deactivate Account. Shopee will ask you to confirm. Deactivation takes effect immediately. You can reactivate your account at any time by logging back in with your email and password.
Deactivation does not remove your data or close your account permanently. If you later decide you want true deletion, you can still request it through customer service.
What to do if Shopee denies your deletion request
Shopee may refuse deletion if you have unresolved disputes, active chargebacks, or pending transactions. In this case, resolve the issue first: complete or cancel all orders, withdraw any seller funds, and close any open disputes. Then resubmit your deletion request.
If Shopee continues to deny deletion without a clear reason, ask the customer service agent to explain which specific transactions or disputes are blocking the request. Get the explanation in writing (screenshot the chat or save the email). This helps you understand what needs to be resolved before you can proceed.
After your account is deleted
Once deletion is complete, you cannot log into your account. Your email address and phone number may become available for a new Shopee account after a waiting period, though this varies by region. If you want to use Shopee again in the future, you will need to create a new account from scratch.
If you had seller ratings or reviews on Shopee, those will be removed along with your account. Buyers who purchased from you will no longer see your seller profile or feedback history.
Frequently Asked Questions
Can I delete my Shopee account if I have a pending refund?
No. You must wait for the refund to complete or be denied before requesting deletion. If a refund is stuck or delayed, contact Shopee support to close it first, then request account deletion.
How long does Shopee account deletion actually take?
The waiting period is typically 7 to 30 days after you submit your request and Shopee verifies your identity. The exact timeline depends on your region and whether there are any transactions or disputes to investigate. You will receive an email when deletion is final.
Can I reactivate my account after it is deleted?
No. Deletion is permanent. You cannot recover a deleted account or its data. If you want to use Shopee again, you must create a new account with a different email address or phone number.
What if I forgot my Shopee password and cannot log in to request deletion?
Contact Shopee customer service directly through the Help Center and tell them you want to delete your account but cannot log in. They will verify your identity using your email address, phone number, or other account details, then process the deletion request without requiring you to log in.
Does deleting my Shopee account remove my payment methods?
Deleting your Shopee account removes the connection between your account and any saved payment methods on Shopee. Your actual bank account, credit card, or digital wallet remains untouched. You may want to remove saved payment methods from Shopee before deletion for extra security.