Shop Pay deletion removes your stored payment method and purchase history from Shopify's system
Deleting a Shop Pay account means Shopify will no longer store your card details, addresses, or order history in that account. Once deleted, you cannot use Shop Pay to check out on Shopify stores. You will need to enter your payment information manually on your next purchase, or set up a new Shop Pay account later.
The deletion is permanent. Shopify does not keep a recoverable copy of a deleted Shop Pay account, so you cannot restore it afterward. If you want to stop using Shop Pay temporarily but keep the option to return, you can remove your payment method instead of deleting the entire account.
Key Takeaways
- Shop Pay deletion is permanent and cannot be undone, so confirm you want to remove the account before proceeding.
- You delete Shop Pay through your Shopify account settings, not through individual stores where you have shopped.
- Removing your payment method keeps the account but prevents future charges, and is reversible if you change your mind.
- After deletion, you will enter payment details manually at checkout or create a new Shop Pay account.
Steps to delete Shop Pay through your Shopify account
Log into your Shopify account at accounts.shopify.com using the email and password associated with Shop Pay. If you do not have a Shopify account yet, you will need to create one first—Shop Pay is tied to a Shopify account, not to individual stores.
Once logged in, go to Account settings in the left menu. Select Payment methods from the options. You will see any cards or payment methods linked to your Shop Pay account. Click the card or payment method you want to remove, then select Delete or Remove. Shopify will ask you to confirm the deletion.
If you want to delete the entire Shop Pay account rather than just remove a payment method, look for an option labeled Close account or Delete account in the Account settings menu. The exact wording varies depending on when Shopify last updated the interface. Confirm the deletion when prompted.
What happens to your order history and stored addresses
Your order history remains in your Shopify account even after you delete Shop Pay. You can still view past purchases and return items through your account. The deletion only removes the payment method and Shop Pay checkout shortcut—it does not erase the record that you made those purchases.
Addresses you saved in Shop Pay are also kept in your Shopify account. If you want to remove those as well, go back to Account settings and look for Addresses. You can delete individual addresses from there. This step is separate from deleting Shop Pay itself.
The difference between removing a payment method and deleting the account
Removing a single payment method keeps your Shop Pay account active but prevents that specific card from being used. You can still use Shop Pay at checkout if you have other payment methods saved, or you can add a new card later. This option is reversible—you can add the same card back anytime.
Deleting the entire account closes Shop Pay completely. You lose access to all saved payment methods and the Shop Pay checkout feature. To use Shop Pay again, you would need to create a new account and add payment methods from scratch. Choose account deletion only if you are certain you will not use Shop Pay in the future.
What to do if you cannot find the delete option
If the delete or close account option is not visible in your Account settings, check whether you are logged into the correct Shopify account. Some people create multiple Shopify accounts by accident. Verify the email address shown at the top of the page matches the one you use for Shop Pay.
If you are in the right account and still cannot locate the delete option, contact Shopify support through the help center at help.shopify.com. You can start a chat or submit a request describing what you want to do. Shopify support can confirm whether your account is may be able to access for deletion and walk you through the process if the interface has changed.
Preventing accidental charges after deletion
Once Shop Pay is deleted, no future charges can be made through that account. However, if you have an active subscription or recurring order set up through a Shopify store, deleting Shop Pay does not automatically cancel it. You need to cancel the subscription separately through the store's website or by contacting the merchant directly.
Check your email for any order confirmations or subscription receipts from stores where you have shopped. If you see active subscriptions, log into each store's account and cancel before deleting Shop Pay. This prevents the store from trying to charge a payment method that no longer exists, which can result in failed payment notices.
Creating a new Shop Pay account after deletion
You can create a new Shop Pay account anytime after deletion using the same email address or a different one. When you check out on a Shopify store after deletion, you will see the option to create Shop Pay again. Enter your payment information and address, and the new account will be set up immediately.
The new account will not include your previous order history or saved addresses. Those remain in your old Shopify account. If you want to keep that information accessible, consider removing just the payment method instead of deleting the entire account.
Frequently Asked Questions
Can I undo a Shop Pay account deletion?
No. Shopify does not restore deleted accounts. Once you confirm deletion, the account is gone permanently. If you change your mind, you can create a new Shop Pay account, but it will not include your previous order history or saved payment methods.
Will deleting Shop Pay affect my purchases on Shopify stores?
No. Your order history stays in your Shopify account. You can still view and manage past orders. You simply will not be able to use Shop Pay for future purchases—you will enter payment details manually instead.
What if I have a subscription through a Shopify store?
Deleting Shop Pay does not cancel subscriptions. You must cancel any active subscriptions through the store's website before deleting Shop Pay, or contact the merchant directly. Otherwise, the store may attempt to charge a payment method that no longer exists.
Can I delete Shop Pay from my phone?
Yes. Log into accounts.shopify.com on your phone's browser, go to Account settings, and follow the same steps as on a computer. The mobile interface is slightly different but the process is the same.
Do I need to delete Shop Pay if I just want to change my payment method?
No. You can remove the old card and add a new one without deleting the account. Go to Payment methods in Account settings, remove the old card, and add the new one. This keeps your account and order history intact.