Deleting your Luno account removes all your data and closes access to your wallet
Luno is a cryptocurrency exchange and wallet platform. When you delete your account, Luno removes your personal information, transaction history, and wallet access. You cannot undo this action. Before you delete, you must withdraw all cryptocurrency holdings to an external wallet or exchange, and settle any outstanding balances or open orders.
The deletion process takes a few minutes to initiate but Luno may take up to 30 days to fully remove your data from their systems. During that window, your account is locked and you cannot log in, but the deletion can technically be cancelled if you contact Luno support within a short timeframe—though Luno does not may provide this option.
Key Takeaways
- You must withdraw all cryptocurrency from your Luno wallet before deletion is possible; Luno will not delete an account holding any balance.
- Close or cancel any open buy or sell orders, and ensure you have no pending transactions waiting to settle.
- The deletion request is made through your account settings under Security or Account Management, depending on your app version.
- After you request deletion, your account is immediately locked and inaccessible, even if the full data removal takes up to 30 days.
Withdraw all cryptocurrency before you request deletion
Luno will not process a deletion request if your account holds any cryptocurrency balance. Log into your Luno app or website, go to your wallet, and check the balance in each coin you own—Bitcoin, Ethereum, or any other asset you hold. For each coin with a balance, tap or click "Send" and transfer the full amount to an external wallet address you control, or to another exchange account.
Write down or copy the receiving address carefully. A single wrong character will send your coins to an address you cannot recover. If you are sending to a hardware wallet like Ledger or Trezor, generate a fresh receiving address from that device first. If you are sending to another exchange, use their deposit address for that specific coin.
Wait for each transaction to confirm on the blockchain before you proceed. Bitcoin typically confirms within 10 minutes to an hour; Ethereum within seconds to a few minutes. Luno will show the transaction status in your activity history. Do not request account deletion until all withdrawals have fully confirmed and your Luno wallet shows zero balance across all coins.
Cancel all open orders and pending transactions
Check your Orders or Trading section for any buy or sell orders that are still open. Even a limit order sitting in the queue will block deletion. Tap or click each open order and select Cancel. Refresh the page to confirm the order is gone.
If you have a pending deposit (money you sent to Luno that has not yet arrived), wait for it to complete or contact Luno support to cancel it. Pending withdrawals must also finish processing before deletion. Check your transaction history or activity feed to see if anything is marked as "pending" or "processing." If a transaction is stuck, reach out to Luno support with the transaction ID before you request deletion.
Navigate to account deletion in your settings
Open the Luno app or go to luno.com and log in. On the app, tap the menu icon (three horizontal lines) in the bottom right corner, then select Settings. On the website, click your profile icon in the top right and select Settings.
Look for a section called Security, Account, or Account Management. The exact label varies by region and app version. Inside that section, scroll down until you find an option labeled "Delete Account," "Close Account," or "Permanently Delete Account." Tap or click it.
Confirm deletion and understand what happens next
Luno will ask you to confirm that you want to delete your account. The confirmation screen will remind you that this action is permanent and that you cannot recover your account or data afterward. You may be asked to enter your password or verify your identity via email or two-factor authentication.
Once you confirm, your account is immediately locked. You will not be able to log in, view your transaction history, or access any wallet features. Luno will begin removing your personal data from their servers. This process typically takes up to 30 days, though Luno may complete it sooner.
If you change your mind within a few hours of requesting deletion, contact Luno support immediately with your account email address and explain that you want to cancel the deletion. Luno may be able to restore your account, but this is not may provide and depends on how far along the deletion process has progressed.
What to do if deletion is blocked
If Luno will not let you delete your account, the most common reason is that your wallet still holds a balance or you have an open order. Go back to your wallet and orders and double-check that everything is zero and cancelled. Refresh the app or website and try again.
If you see an error message or the deletion option does not appear, your account may have a hold due to a security review, a pending dispute, or a compliance check. Contact Luno support through the in-app chat or at their support email address. Provide your account email and explain that you want to delete your account. Support can tell you whether there is a block and how long it will last.
If your account was compromised or you believe someone else has access, report it to Luno support immediately before requesting deletion. Luno may lock your account for investigation, which will prevent deletion until the review is complete.
Frequently Asked Questions
Can I recover my account after I delete it?
No. Once deletion is confirmed and processed, your account and all associated data are permanently removed. You cannot recover transaction history, wallet addresses, or any other information. If you want to use Luno again in the future, you will need to create a new account from scratch.
What happens to my cryptocurrency if I don't withdraw it before deletion?
Luno will not delete your account if you hold any balance. You must withdraw all coins before the deletion request will go through. If you have forgotten how to access your coins or lost your password, contact Luno support to regain access so you can withdraw.
How long does it take for Luno to fully delete my account?
Your account is locked immediately after you confirm deletion, so you lose access right away. Luno's full data removal process takes up to 30 days. You do not need to do anything during this time; the deletion happens automatically on Luno's end.
Will deleting my Luno account affect my tax records?
Deleting your account does not erase your transaction history with the IRS or other tax authorities. You are responsible for keeping your own records of all cryptocurrency transactions for tax purposes. Download or screenshot your transaction history from Luno before you delete your account if you need it for tax reporting.
What if I have a pending support ticket when I try to delete?
If you have an open support case, Luno may not allow deletion until the case is resolved. Contact support to close or resolve any pending tickets first, then request deletion. If the ticket involves a dispute or investigation, deletion may be blocked until that process is complete.