What happens when you delete a Her account
Deleting a Her account removes your profile, messages, and match history from the platform permanently. Once deleted, you cannot recover your account, your photos, or any conversations. The deletion is not reversible—if you change your mind later, you will need to create a new account from scratch.
Her offers two separate actions: deactivation (which hides your profile temporarily but keeps your data) and deletion (which removes everything). This guide covers deletion. If you want to pause without losing your account, deactivation is the option to choose instead.
Key Takeaways
- Deletion removes your profile, messages, and match history permanently and cannot be undone.
- You delete your account through the app settings under "Account" or "Privacy," not through a website form.
- Her may ask you to confirm your password or verify your email before processing the deletion.
- After deletion, your profile disappears from other users' feeds within a few hours to a few days.
- If you want to stop using Her temporarily without losing your data, deactivation is reversible and faster.
Steps to delete your Her account through the app
Open the Her app and go to your profile. Tap the menu icon (usually three horizontal lines or a gear icon) in the top corner or bottom navigation. Select "Settings" or "Account Settings."
Scroll down to find "Delete Account," "Close Account," or "Privacy & Data." Tap it. Her will show you a warning that deletion is permanent and ask you to confirm. You may be asked to enter your password or verify your email address before proceeding. Complete these steps, then confirm the deletion request.
After you confirm, Her processes the deletion. Your profile will no longer appear in other users' feeds, though the company may retain some data for legal or safety reasons for a limited time. Do not uninstall the app until after you have completed all confirmation steps, or the deletion may not process.
What to do if you cannot find the delete option
If the delete button is not visible in your settings, check whether your account is linked to a third-party login (Apple ID, Google, or Facebook). Accounts created through these services sometimes require you to delete through the original service instead of within Her.
If you created your account with a third-party login, go to that service's account settings and revoke Her's access. This disconnects the account but may not fully delete your Her profile. Contact Her's support team through the app or at their website to request manual deletion of your profile data.
If you still cannot locate the delete option after checking both places, take a screenshot of your account screen and email Her's support team. Include your account email address and a clear request to delete your account. Response times vary, but most requests are handled within one to two weeks.
The difference between deactivation and deletion
Deactivation hides your profile from other users but keeps your account and data intact on Her's servers. You can reactivate a deactivated account by logging back in at any time. Deactivation is useful if you want to take a break without losing your match history or having to rebuild your profile.
Deletion removes everything and is permanent. You cannot recover your account, messages, or photos. Choose deletion only if you are certain you will not want to use Her again. If you are unsure, deactivate first—you can always delete later if you decide you do not want to return.
What happens to your data after deletion
Your profile, photos, and messages are removed from Her's public platform immediately or within a few days. However, Her may retain some information in backup systems or for legal compliance purposes. This retained data is not visible to other users and is subject to Her's privacy policy.
If you are concerned about what data Her keeps after deletion, review their privacy policy or contact their support team directly. You can also request a copy of your data before deleting your account—many platforms allow this through a "data download" or "data export" option in settings.
Deleting Her if you no longer have access to your email or phone
If you cannot access the email or phone number associated with your Her account, you cannot delete it through the normal app process. Contact Her's support team and explain that you no longer have access to your registered email or phone. Provide any information you can verify, such as your name, the email address on file, or details about your account.
Her's support team can verify your identity through other means and delete your account manually. This process takes longer than in-app deletion—typically two to four weeks—but it is the only way forward if you cannot access your registered contact information.
Frequently Asked Questions
Can I recover my account after I delete it?
No. Deletion is permanent and irreversible. Your profile, messages, and photos cannot be recovered. If you think you might want to use Her again, deactivate instead of delete.
How long does it take for my profile to disappear after I delete my account?
Your profile usually disappears from other users' feeds within a few hours to a few days. The exact timing depends on Her's server updates. You will not see your own profile immediately after deletion, but it may take a day or two for it to fully vanish from the platform.
Will deleting my Her account delete my Apple ID or Google account?
No. Deleting your Her account only removes your profile from Her. Your Apple ID, Google account, or Facebook account remains active. If you want to disconnect Her from those services, go to your Apple, Google, or Facebook settings and revoke Her's access separately.
What if I delete my account but Her still shows my profile to other users?
Wait a few days for the deletion to fully process. If your profile is still visible after a week, contact Her's support team with a screenshot showing your profile and the date you requested deletion. They can investigate and manually remove your profile if needed.
Can I delete my account on the Her website instead of the app?
Her is primarily a mobile app and does not have a full website account management portal. You must delete through the app. If you do not have the app installed, download it, log in, and follow the deletion steps above.