Deleting your Fetch account removes your profile, transaction history, and all stored payment information from Fetch's servers
When you delete a Fetch account, the company stops storing your personal data, payment methods, and transaction records. This is different from deactivating, which temporarily suspends your account but keeps your data intact. Deletion is permanent — you cannot recover a deleted account or its history.
Fetch does not have a self-service deletion button in the app or website. You must contact Fetch support directly to request account deletion. The process typically takes 5 to 10 business days after your request is submitted.
Key Takeaways
- Account deletion is permanent and cannot be reversed, so make sure you have downloaded or saved any transaction records you need before requesting it.
- You must contact Fetch support by email or phone to request deletion — there is no delete button in the app.
- Fetch will ask you to confirm your identity before processing the deletion request.
- Any pending transactions or rewards in your account will be forfeited when your account is deleted.
- Deletion typically completes within 5 to 10 business days, though the exact timeline depends on Fetch's processing queue.
How to request account deletion
Contact Fetch support through the app or website and state that you want to delete your account permanently. You can reach support through the Help section in the app, or by visiting Fetch's contact page on their website. Have your account email address and phone number ready.
Fetch will send you a confirmation email asking you to verify your identity. This may include a link you click to confirm, or a code you enter into the app. Do not ignore this email — your deletion request will not proceed without your confirmation.
Once Fetch receives your confirmed request, they will begin the deletion process. You will receive another email when your account has been fully deleted. Keep this confirmation email for your records.
What happens to your data and rewards
Any rewards points, cash back, or promotional credits in your account will be lost when you delete. Fetch does not transfer unused rewards to another account or pay them out as cash. If you have pending rewards you want to use, redeem them before you request deletion.
Transaction history, receipts, and payment methods stored in your account will be permanently removed from Fetch's servers. If you need records of past transactions for tax purposes or personal accounting, download or screenshot them before you delete your account.
The difference between deletion and deactivation
Deletion removes your account and all associated data permanently. You cannot log back in, and Fetch will not retain any information about you. Deletion is irreversible.
Deactivation temporarily suspends your account. Your data, rewards, and transaction history remain stored on Fetch's servers. You can reactivate your account later by logging in again. Deactivation is useful if you want to take a break but may return.
If you are unsure whether you want to delete permanently, consider deactivating first. You can always request deletion later if you decide you no longer need the account.
What to do before you delete
Review your account for any pending transactions or rewards you have not yet redeemed. Fetch does not refund or transfer these when your account is deleted. Redeem any cash back or points you want to keep before you submit your deletion request.
Download or take screenshots of any transaction history, receipts, or payment records you may need in the future. Once your account is deleted, Fetch will not provide copies of this information. If you use Fetch for business expense tracking or tax records, save what you need now.
Remove any payment methods stored in your Fetch account if you are concerned about data security. You can do this in the app's settings before you request deletion, though deletion itself will remove all stored payment information.
If you cannot access your account
If you have forgotten your password or cannot log in, you can still request account deletion. Contact Fetch support and explain that you cannot access your account. Fetch will verify your identity through other means — usually your email address, phone number, and the last four digits of a payment method on file.
Provide as much information as you can to help Fetch confirm you own the account. This may include the email address you used to sign up, your phone number, or details about transactions you made. The verification process may take longer if you cannot log in, but deletion is still possible.
Frequently Asked Questions
Can I get my rewards back after I delete my account?
No. Any unused rewards, cash back, or promotional credits are forfeited when your account is deleted. Fetch does not refund or transfer these to another account. Redeem all rewards you want to keep before you request deletion.
How long does it take to delete a Fetch account?
Deletion typically takes 5 to 10 business days after Fetch receives your confirmed request. The exact timeline depends on Fetch's processing queue. You will receive an email confirmation when your account has been fully deleted.
Can I delete my account if I have a pending transaction?
Yes, but any pending transactions may be cancelled or forfeited. Contact Fetch support to ask whether pending transactions will be completed or cancelled before your account is deleted. If a transaction is important, wait for it to complete before you request deletion.
What if I change my mind after I delete my account?
Account deletion is permanent and cannot be reversed. You cannot recover a deleted account or its data. If you think you might return to Fetch later, consider deactivating instead of deleting.
Will deleting my Fetch account affect my credit score?
No. Fetch is not a credit card or loan product, so deleting your account does not affect your credit score or credit history. Your credit report will not show any record of the deletion.