Expedia does not offer a permanent delete option through your account settings
You cannot delete your Expedia account yourself using the website or app. Expedia does not provide a self-service deletion tool. If you want your account removed, you must contact Expedia's customer service directly and request account closure. They will deactivate your account, which removes your personal information from active use, though Expedia retains some data for legal and financial record-keeping.
The distinction matters: deactivation stops you from logging in and hides your profile, but does not erase all traces of your account from Expedia's systems. If you have an active booking, an unpaid balance, or an open dispute, Expedia may refuse to close the account until those issues are resolved.
Key Takeaways
- Contact Expedia customer service by phone or email to request account closure; there is no delete button in your account settings.
- Expedia will deactivate your account, which stops login access and hides your profile, but does not erase all stored data.
- You must settle any active bookings, pending refunds, or outstanding balances before Expedia will close your account.
- After closure, you can create a new Expedia account with the same email address, though Expedia may retain historical booking records.
How to contact Expedia to close your account
Call Expedia's customer service line at 1-800-EXPEDIA (1-800-397-3342). Have your account email address and any recent booking confirmation numbers ready. Tell the representative you want to close your account permanently. They will verify your identity and check for any active reservations or unpaid charges.
If you prefer email, log into your Expedia account, go to Help > Contact Us, and select "Account and Login Issues." Describe your request to close the account. Email responses typically take 24 to 48 hours, though phone is faster if you need immediate confirmation.
Some users report success using the live chat feature on Expedia's website during business hours. Access it through the Help section. Chat agents can sometimes initiate the closure process on the spot, though they may still require you to confirm by phone or email.
What happens to your bookings and reservations
If you have an active reservation, Expedia will not close your account until the trip is complete or the booking is cancelled. You must either complete the stay, cancel the reservation, or request a refund before closure can proceed. Cancellation policies depend on the hotel or airline, not Expedia—some bookings are non-refundable, and Expedia cannot override that.
After your account closes, you will no longer receive booking confirmations or itinerary updates to the email address associated with that account. If you have a trip coming up, print or screenshot your confirmation numbers and hotel details before requesting closure.
What data Expedia keeps after account closure
Expedia retains booking history, payment records, and transaction data for tax purposes and to prevent fraud. This is standard practice across the travel industry and is required by law. You will not be able to view this history after your account closes, but Expedia keeps it in their archives.
Your saved payment methods, addresses, and phone numbers are removed from active access. However, Expedia may retain anonymized or aggregated data for analytics. If you are concerned about a specific data point—such as a credit card number—ask the customer service representative what steps they take to purge payment information.
Creating a new account after closure
Once your account is closed, you can create a new Expedia account using the same email address. There is no waiting period. However, Expedia's system may still recognize your previous booking history, and you may see past trips appear in your new account's dashboard. This is not a security issue; it is how Expedia links historical data to returning customers.
If you want a completely fresh start with no trace of your old account, use a different email address for your new account. This prevents Expedia from linking the two accounts in their system.
Deactivation versus deletion: what the difference means
Deactivation means your account is locked and you cannot log in. Your profile is hidden from public view (if you had one), and your personal information is no longer used for marketing or recommendations. Deactivation is what Expedia actually does when you request closure.
True deletion would mean Expedia erases all data associated with your account. Expedia does not offer this because they are legally required to keep financial records for a set period. If you dispute a charge or file a complaint months later, Expedia needs access to your transaction history. This is why most travel companies, banks, and retailers deactivate rather than delete.
If Expedia refuses to close your account
Expedia may delay closure if you have an active booking, a pending refund, or a dispute in progress. Ask the representative which issue is blocking closure and what you need to do to resolve it. Most blocks clear within days once the underlying problem is settled.
If Expedia continues to refuse closure without a clear reason, file a complaint with your state's attorney general or the Federal Trade Commission (FTC). Include your account email, the date you requested closure, and the names of any representatives you spoke with. The FTC accepts complaints at reportfraud.ftc.gov.
Frequently Asked Questions
Can I delete my Expedia account through the mobile app?
No. The Expedia app does not have a delete or close account option. You must contact customer service by phone, email, or chat. The process is the same whether you use the website or app.
What if I forgot my Expedia password and cannot log in?
You can still request account closure. Call customer service and provide your account email address. They can verify your identity using other information (such as a recent booking or the phone number on file) and process the closure without requiring you to log in.
Will closing my Expedia account affect my airline miles or hotel loyalty points?
That depends on whether your points are stored with Expedia or with the airline or hotel directly. Points held by the airline or hotel chain remain in those accounts. Points stored only in Expedia may be lost. Ask the representative before closure whether you have any Expedia-specific points that will be forfeited.
How long does it take for Expedia to close my account?
Deactivation is usually immediate after you speak with a representative. However, it can take up to 30 days for all systems to fully process the closure. During that time, you should not be able to log in, but you may still receive emails from Expedia.
Can I reopen my Expedia account after it is closed?
No. Once closed, the account cannot be reopened. You must create a new account with the same or a different email address. Your old booking history will not transfer to the new account, though Expedia may still have it in their records.