Deleting Your Bigo Account: The Direct Path
To delete your Bigo account permanently, open the app, go to Profile (bottom right), tap Settings, scroll to the bottom, and select Delete Account. You will be asked to confirm your password. After you confirm, Bigo will send a verification code to the email or phone number linked to your account. Enter that code, and your account will be scheduled for deletion. The process takes effect immediately, though Bigo may retain some data for legal or safety reasons for a limited time after deletion.
If you cannot access the app or have forgotten your password, you can request account deletion through Bigo's support form on their website. Go to the Bigo Help Center, select your issue category, and describe that you want to delete your account. Include your username and the email address associated with your account. Support will verify your identity and process the deletion request, though this route typically takes longer than deleting through the app.
Key Takeaways
- Account deletion through the app is immediate: go to Profile > Settings > Delete Account, confirm your password, and enter the verification code sent to your registered email or phone.
- Deletion is permanent and cannot be undone, so download any content you want to keep before you proceed.
- If you cannot access the app, contact Bigo support through their Help Center and provide your username and registered email for verification.
- Your profile, messages, and broadcast history will no longer be visible to other users once deletion is complete.
What Happens to Your Data When You Delete
When you delete your Bigo account, your profile, username, and all associated content become inaccessible to other users immediately. Any live streams, videos, or messages you posted are removed from the platform. Other users cannot find you, message you, or view your profile.
Bigo may retain certain information in their backup systems or for legal compliance for a period after deletion. This typically includes transaction records (if you made purchases or received gifts), account security logs, and reports related to violations of their terms of service. This retained data is not linked to your deleted profile and is not visible to other users. If you have specific concerns about what data Bigo keeps after deletion, you can request this information through their Data Subject Access Request process, which is separate from account deletion.
Difference Between Deactivation and Deletion
Deactivation temporarily hides your profile and content but does not remove your account. You can reactivate a deactivated account by logging back in. Deactivation is useful if you want a break from the platform but may return later. Your data remains on Bigo's servers, and your account can be restored.
Deletion is permanent. Once you confirm deletion and enter the verification code, your account cannot be recovered. You cannot reactivate a deleted account. If you want to use Bigo again after deletion, you must create a new account from scratch. Choose deactivation if you are uncertain about leaving permanently; choose deletion only if you are sure you will not return.
Preparing Your Account Before Deletion
Before you delete, download any content you want to keep. Bigo does not provide an automatic download tool for all your data, so you will need to save videos or images manually. Open each broadcast or post you want to keep, use your device's screenshot or screen recording feature, or download files directly if Bigo offers that option for your content type.
If you have sent or received gifts on Bigo, note that gift balances and purchase history will be lost after deletion. You cannot transfer unused gift credits to another account or convert them to cash. If you have made purchases through Bigo, keep a record of your transaction receipts or order confirmations for your own records before deletion.
Notify any followers or contacts who may need to reach you through another platform. Once your account is deleted, they will not be able to find you on Bigo or access any shared content or messages.
If You Cannot Complete Deletion Through the App
If the Delete Account option does not appear in your Settings, your account may have restrictions. Accounts with active violations of Bigo's terms of service, pending disputes, or ongoing investigations sometimes cannot be self-deleted. In this case, contact Bigo support and explain that you want to delete your account. Provide your username, registered email, and a brief explanation of why you cannot access the deletion option.
If you have lost access to the email or phone number linked to your account, you can still request deletion through support. You will need to verify your identity through other means, such as providing your username, account creation date, or information about your payment method if you made purchases. Support will guide you through their verification process.
What Bigo Support Can and Cannot Do
Bigo support can verify your identity and process deletion requests if you cannot delete through the app. They can also clarify what data will be retained after deletion and explain your options if your account has restrictions. Support typically responds to deletion requests within 5 to 10 business days, though response time varies depending on support volume.
Bigo support cannot recover a deleted account, reverse a deletion, or transfer your account to another person. They also cannot remove your data from third-party services that may have cached or archived your content. If your content was shared, screenshotted, or reposted elsewhere before deletion, those copies remain outside Bigo's control.
Frequently Asked Questions
Can I recover my account after I delete it?
No. Account deletion is permanent and cannot be undone. Once you confirm deletion and enter the verification code, your account is gone. If you want to use Bigo again, you must create a new account. If you are unsure about leaving permanently, deactivate your account instead—deactivated accounts can be reactivated by logging back in.
What happens to my messages after I delete my account?
Messages you sent will no longer be visible to other users, and your conversation history will be removed from your side. However, the other person may still see the messages you sent them in their own chat history. Bigo does not delete messages from both sides of a conversation when one account is deleted.
Will deleting my account remove my payment information?
Yes. Your linked payment methods, purchase history, and gift balances are removed when your account is deleted. You cannot recover this information or transfer unused credits. If you need a record of your purchases for tax or warranty purposes, save your receipts before deletion.
How long does it take for my account to be fully deleted?
Deletion takes effect immediately after you confirm and enter the verification code. Your profile and content are no longer visible to other users right away. Bigo may retain some backend data for legal or security purposes, but this is not accessible to you or other users.
Can I delete my account if I have an active dispute or report against me?
It depends on the nature of the dispute. Some accounts with active violations or investigations cannot be self-deleted through the app. Contact Bigo support to request deletion. They will review your account status and either process the deletion or explain why it cannot be completed at that time.