How to delete your Apollo.io account
To delete your Apollo.io account, log in to your dashboard, go to Settings, select Account, and click the Delete Account button at the bottom of the page. Apollo.io will ask you to confirm the deletion and may request feedback on why you're leaving. Once you confirm, your account and all associated data are permanently removed within a few days. You cannot undo this action, so download any reports or contact lists you need before you proceed.
The deletion process is straightforward, but the timing and what happens to your data depend on your account type and whether you have active billing. If you're on a paid plan, cancelling your subscription and deleting your account are separate steps—you may want to cancel first to stop future charges, then delete when you're ready to remove all traces of the account.
Key Takeaways
- Account deletion is permanent and cannot be reversed, so save any data you need before you confirm.
- Cancelling your subscription and deleting your account are two separate actions; do both if you want to stop charges and remove the account entirely.
- The deletion takes a few days to process, and Apollo.io will send a confirmation email once it's complete.
- If you're unsure whether you want to delete permanently, you can deactivate your account instead to pause it temporarily.
Steps to delete your account through Settings
Log into your Apollo.io account and navigate to the Settings menu, usually found in the bottom left corner of your dashboard or in a gear icon at the top right. Click on Account or Profile Settings depending on your interface version. Scroll to the bottom of the Account page until you see the Delete Account option, which is typically displayed in red or as a warning-style button to signal that this is a permanent action.
Click Delete Account. Apollo.io will open a confirmation dialog asking you to verify that you want to proceed. Read the warning carefully—it will remind you that deletion is irreversible and that all your data, including contacts, campaigns, and settings, will be removed. You may also see a text field asking why you're leaving; this feedback is optional but can help Apollo.io understand user needs. Check the box confirming you understand the consequences, then click the final Delete button to complete the request.
What happens to your data after deletion
Once you confirm deletion, Apollo.io begins the removal process immediately, though complete erasure typically takes three to five business days. During this window, your account will be inaccessible—you won't be able to log in or recover any information. After the waiting period, your account, all contacts, email sequences, and campaign history are permanently deleted from Apollo.io's systems.
If you have integrations connected to Apollo.io—such as Salesforce, HubSpot, or Zapier—those connections will be severed, but the data in those external systems will remain. For example, if you synced contacts to Salesforce, those contacts stay in Salesforce even after your Apollo.io account is gone. Check your connected apps before deletion if you need to preserve any workflows or data flows that depend on Apollo.io.
Cancelling your subscription before deletion
If you're on a paid plan, you should cancel your subscription before or at the same time as deleting your account to prevent future charges. To cancel, go to Settings, find Billing or Subscription, and look for a Cancel Subscription button. Apollo.io will ask whether you want to cancel immediately or at the end of your current billing cycle. Cancelling immediately stops charges right away; cancelling at the end of the cycle lets you use the service through your paid period before the account closes.
After you cancel, you'll receive a confirmation email with your cancellation date. If you're on an annual plan and cancel mid-year, check whether Apollo.io offers refunds for unused time—policies vary. Once the subscription is cancelled, you can then proceed to delete the account itself without worrying about unexpected charges appearing on your card later.
Deactivating instead of deleting if you're unsure
If you think you might return to Apollo.io later or want to pause without losing your data, deactivation is a middle ground between staying active and permanent deletion. A deactivated account is frozen—you can't log in or use any features, but your data remains on Apollo.io's servers and can be restored if you reactivate. To deactivate, go to Settings, select Account, and look for a Deactivate Account option separate from the Delete button.
Deactivation is useful if you're taking a break from sales outreach, testing a different tool, or uncertain whether you'll need Apollo.io again. You can reactivate by contacting Apollo.io support or by logging back in with your original credentials, depending on how long the account has been inactive. Unlike deletion, deactivation does not remove your subscription, so you may still be charged unless you cancel billing separately.
Contacting Apollo.io support if deletion fails
In rare cases, the delete button may not work, or you may encounter an error message during the process. If this happens, try logging out and back in, then return to Settings to attempt deletion again. Clear your browser cache or try a different browser, as technical glitches sometimes stem from cached data or browser compatibility issues.
If deletion still doesn't work, contact Apollo.io support through the Help or Support link in your account settings or visit their help centre. Provide your account email and a description of the error you're seeing. Support can manually process the deletion if the self-service option is broken and can confirm once your account has been fully removed. Response time is typically one to two business days.
Frequently Asked Questions
Can I recover my account after I delete it?
No. Deletion is permanent and irreversible. Once you confirm deletion and the process completes, your account, contacts, and all associated data are gone. If you think you might need Apollo.io again, deactivate instead of delete so you can reactivate later.
Will deleting my account stop charges on my credit card?
Deletion alone does not stop charges. You must cancel your subscription separately through the Billing section before or at the same time as deleting your account. After cancellation is confirmed, no further charges will appear.
What if I synced my Apollo.io contacts to Salesforce or HubSpot?
Those contacts remain in Salesforce, HubSpot, or whichever system you synced to. Deleting Apollo.io only removes the data from Apollo.io itself. However, any automations or workflows that depend on Apollo.io will stop working once the account is gone.
How long does it take for my account to be fully deleted?
The deletion process takes three to five business days from the moment you confirm. You'll receive a confirmation email once it's complete. Your account will be inaccessible immediately after confirmation, even though final removal takes a few days.
Is there a way to delete my account without going through Settings?
No. The Settings menu is the only self-service way to delete your account. If you can't access Settings or the delete button isn't working, contact Apollo.io support and they can process the deletion for you.