Deleting your Bigo Live account removes all your profile data, videos, and account history from their servers
Bigo Live does not offer a self-service delete button in the app or website settings. To remove your account permanently, you must contact Bigo's support team directly through their in-app help system or email. The process takes between 5 and 14 business days after Bigo confirms your request. Once deleted, your username becomes unavailable, your profile disappears from search, and any videos you uploaded are removed — though Bigo may retain some data for legal or security reasons for a limited time after deletion.
If you only want to stop using Bigo without erasing everything, you can deactivate your account instead, which hides your profile temporarily but keeps your data intact. Deactivation takes effect immediately and can be reversed if you log back in within a set period. Deletion is permanent and cannot be undone.
Key Takeaways
- Bigo Live account deletion requires contacting support directly — there is no delete option in account settings.
- Deletion takes 5 to 14 business days after Bigo confirms your request and cannot be reversed.
- Your username, profile, and all uploaded videos are removed, though Bigo may retain some data temporarily for legal reasons.
- Deactivation is faster and reversible if you want to pause your account without losing everything.
- You will need your account email, username, and possibly a photo ID to verify your identity during the deletion process.
How to request account deletion through Bigo support
Open the Bigo Live app and go to Profile (bottom right corner). Tap the three-line menu icon, then select Settings. Scroll down and look for Help & Feedback or Customer Support. Select Contact Us and choose the category Account & Security or Account Issues.
In your message, state clearly: "I want to permanently delete my Bigo Live account." Include your registered email address and username. Bigo's support team will respond with a confirmation link or further instructions, usually within 24 to 48 hours. Do not close the app or delete it from your phone until you receive confirmation that the deletion request was processed — Bigo may need to verify your identity by asking you to log in again or provide additional information.
If you do not receive a response within 48 hours, try emailing Bigo support directly at their official support email address (listed on their website under Contact Us). Keep copies of all messages you send, including the date and time, in case you need to follow up.
What happens to your data and profile after deletion
Your profile page, username, and all public information disappear from Bigo's platform immediately after deletion is confirmed. Any videos, photos, or live streams you uploaded are removed from the platform and no longer visible to other users. Your follower list, messages, and account history are erased from the public-facing system.
Bigo may retain some data — such as transaction records, payment information, or logs of account activity — for legal, tax, or fraud-prevention purposes. This retained data is not accessible to you or other users and is typically deleted after a set retention period (often 6 to 12 months, though Bigo's exact timeline is not publicly specified). If you had a verified account, linked payment methods, or received gifts or earnings, Bigo may keep records of those transactions longer than other account data.
Deactivation as an alternative to deletion
If you are unsure about permanent deletion, deactivation is a reversible option. To deactivate, go to Profile > Settings > Account & Security and look for Deactivate Account. Bigo will ask you to confirm and may prompt you to say why you are leaving. Deactivation takes effect immediately — your profile is hidden from search and other users cannot see your content or send you messages.
Your data remains on Bigo's servers during deactivation. If you log back in within the deactivation period (typically 30 to 90 days, depending on Bigo's current policy), your account reactivates automatically and all your content, followers, and messages return. After the deactivation period expires, Bigo may delete your account automatically, though you should not rely on this — contact support to confirm if you want permanent deletion after deactivation.
Identity verification and security during deletion
Bigo may ask you to verify your identity before processing a deletion request. This is a security measure to prevent someone else from deleting your account without permission. Common verification methods include logging into your account from the app, providing the email address associated with your account, or uploading a photo of a government-issued ID (such as a passport or driver's license).
If Bigo asks for ID, upload only what they specifically request. Cover any information not needed for verification, such as your address or ID number. Do not send ID through email or chat unless Bigo's support system explicitly provides a secure upload link. If you are uncomfortable providing ID, ask Bigo support what other verification options are available.
What to do if Bigo does not respond to your deletion request
If you do not hear back within 5 business days, send a follow-up message through the in-app support system and include your original request date. Reference any confirmation numbers or ticket IDs Bigo provided. If the app support channel is not working, try emailing Bigo's support address directly and include "Account Deletion Request" in the subject line.
Keep detailed records of every message you send, including timestamps and the content of your request. If Bigo continues to ignore your deletion request after two weeks, you may have other options depending on your location. In the European Union, users can invoke the right to erasure under the General Data Protection Regulation (GDPR) by sending a formal written request. In other regions, check Bigo's privacy policy for data removal procedures or contact your local consumer protection agency if you believe Bigo is not honoring your request.
Frequently Asked Questions
Can I delete my Bigo account if I have unpaid gifts or earnings?
Bigo may require you to settle any outstanding balances or withdraw your earnings before processing deletion. If you have a balance owed to Bigo (from gifts you received but did not pay for), resolve it first. If you have earnings in your account, withdraw them to your linked payment method before requesting deletion, or ask Bigo support what happens to unclaimed earnings after your account is deleted.
Will deleting my Bigo account remove me from other platforms?
No. Deleting Bigo does not affect your accounts on other apps or social media platforms. If you linked your Bigo account to Facebook, Google, or another service for login purposes, those accounts remain active. You may need to unlink them separately in those platforms' settings if you do not want them connected to Bigo anymore.
How long does it take for my profile to disappear after I request deletion?
Bigo typically confirms deletion within 5 to 14 business days. Your profile may disappear from search results within 24 to 48 hours after confirmation, but it can take longer for all traces to be removed from cached or archived versions of the platform. Do not assume your account is fully deleted until Bigo sends you a final confirmation email.
What if I change my mind after requesting deletion?
If you contact Bigo before the deletion is finalized (usually within the first few days), you may be able to cancel the request. After deletion is confirmed, your account cannot be recovered. A new account with the same username cannot be created immediately — Bigo typically reserves deleted usernames for a period before allowing reuse.
Do I need to delete the Bigo app from my phone after deleting my account?
No, but you can if you want. Deleting the app does not delete your account — only contacting Bigo support does. Uninstalling the app simply removes it from your device. If you reinstall it later, you will not be able to log in because your account no longer exists.