DraftKings does not have a one-click delete button—you must contact their support team to close your account permanently
If you want to remove your DraftKings account entirely, you cannot do it through the app or website settings. DraftKings requires you to reach out to customer support directly, either through live chat, email, or phone. They will walk you through verification (usually your account email and the last four digits of the card on file) and then close the account. The process typically takes a few business days, though the account becomes inactive immediately once support confirms the closure.
Before you contact support, withdraw any remaining balance in your account. DraftKings will not delete an account that holds cash or bonus funds—you must cash out first. If you have pending bets or live contests, those must settle before closure can happen.
Key Takeaways
- Contact DraftKings support via live chat, email, or phone to request permanent account deletion; there is no self-service option.
- Withdraw all money from your account before requesting closure, as DraftKings will not delete accounts with active balances.
- Verification typically involves your email address and the last four digits of a payment method on file.
- The account becomes inactive right away, but the formal closure may take a few business days to process.
- If you want to pause betting temporarily without closing the account, DraftKings offers a self-exclusion feature instead.
How to contact DraftKings support for account deletion
Open the DraftKings app or website and look for the Help or Support section, usually found in the menu or settings. Select "Contact Us" and choose live chat if you want an immediate response—this is the fastest route. Live chat is available during business hours and can often confirm your request on the spot.
If live chat is not available, use email support by going to the same Help section and selecting the email option. Include your account email address and a clear statement that you want to permanently delete your account. Response time is usually 24 to 48 hours.
Phone support is also available; the number appears in the Help section. Have your account email and a valid ID ready when you call. Phone support can often process the request faster than email because they can verify you immediately.
What DraftKings needs from you to close the account
DraftKings will ask for your email address associated with the account and the last four digits of a payment method you have used (usually a debit or credit card). This is their standard verification. If you have changed payment methods multiple times, they may ask which card you used most recently.
Some support agents may also ask why you want to close the account, but you are not required to provide a reason. A simple "I want to close my account" is sufficient. If you are closing because of problem gambling, you can mention that, and DraftKings may offer resources or information about self-exclusion programs—but closure will still proceed.
Withdraw your balance before requesting closure
Log into your DraftKings account and go to the Withdraw or Cashout section. This is usually in the account menu or under "My Account." Select your withdrawal method—most people use the same card they deposited from, but DraftKings also offers ACH bank transfers and other options depending on your state.
Withdrawals typically take 3 to 5 business days to appear in your bank account, though some methods are faster. Do not request account closure until the withdrawal is complete and the money is in your bank. If you close the account with a pending withdrawal, that transaction may be cancelled.
If you have bonus funds or promotional credits, those cannot be withdrawn—they can only be used on bets. You must either use them or forfeit them. Once you have cashed out your real money balance, you are ready to contact support.
The difference between account closure and self-exclusion
Account closure is permanent. Once DraftKings closes your account, you cannot reopen it. Your account data is retained for legal and tax purposes, but you will not be able to log in or place bets.
Self-exclusion is temporary and reversible. If you want to take a break from betting without permanently closing the account, DraftKings offers a self-exclusion feature that locks you out for a period you choose—typically 6 months, 1 year, or longer. You can find this in account settings under "Responsible Gaming" or "Self-Exclusion." After the period ends, you can log back in. Self-exclusion is useful if you are unsure whether you want to quit permanently.
If you are concerned about problem gambling, self-exclusion is often the safer first step. You can always request permanent closure later if you decide you do not want to return.
What happens to your account after closure
Once DraftKings confirms the closure, your account becomes inactive immediately. You will not be able to log in, place bets, or access any account features. Your username may become available for someone else to use after a certain period, though DraftKings does not publish exactly how long they hold usernames.
DraftKings keeps your account data for tax and legal purposes. If you won money during the time you held the account, they retain records for IRS reporting. This does not mean your account is still active—it just means the records exist in their system.
If you later change your mind and want to rejoin DraftKings, you will need to create a new account. You cannot reactivate a closed account. Some states have rules about how long you must wait before reopening an account after closure, so check your state's regulations if this becomes relevant.
Frequently Asked Questions
Can I delete my DraftKings account through the app or website?
No. DraftKings does not offer a self-service deletion option. You must contact their support team via live chat, email, or phone. This is intentional—it ensures you have withdrawn your balance and confirms your identity before the account is closed.
What if I forgot my password and cannot log in to withdraw my balance?
Contact DraftKings support and explain that you cannot access your account. They can help you reset your password or, in some cases, process a withdrawal on your behalf after verifying your identity. Once your balance is cleared, they can close the account.
Will closing my DraftKings account affect my credit score?
No. Closing a DraftKings account has no impact on your credit. DraftKings is not a credit provider, so account closure does not appear on your credit report or affect your credit history.
Can I close my account if I have pending bets or live contests?
No. Your bets and contests must settle first. Once they resolve, you can withdraw any winnings and then request closure. If you have bets that will not settle for days or weeks, you can ask support to close the account after they settle, though you will need to follow up.
How long does it take for DraftKings to actually delete my account?
The account becomes inactive immediately after support confirms the closure, but the formal deletion process may take a few business days. You will not be able to log in right away, but the backend closure takes time. If you do not receive a confirmation email within a few days, follow up with support.