Deactivating Albert stops all transactions and closes access to your account
To deactivate your Albert account, log in to the app, go to Settings, select Account, and choose Deactivate Account. You will be asked to confirm your choice. Once confirmed, Albert will disable all features—advances, transfers, savings tools, and card access—immediately. Your account will not be deleted; the data remains on Albert's servers, but you cannot use any service until you reactivate it.
Deactivation is different from deletion. Deactivation is reversible; you can reactivate your account later by logging back in. Deletion is permanent and removes your data from Albert's systems after a waiting period. Most people deactivate when they want to pause the service temporarily or stop using Albert without losing their account history.
Key Takeaways
- Deactivation happens instantly in the app under Settings > Account > Deactivate Account and stops all Albert services immediately.
- Your linked bank account is not affected; deactivation only closes Albert's access to it.
- Any pending advances or transfers will be cancelled, so check your account before deactivating.
- You can reactivate your account by logging in again, and your account history will still be there.
- If you want to remove your data permanently, you must request deletion separately, which takes 30 days or longer.
What happens to your money and linked accounts when you deactivate
Deactivating Albert does not touch your bank account or any money in it. Albert simply stops being able to access or move funds from your linked bank account. If you have money in an Albert savings pod or other Albert balance, that money stays in your account and is not transferred or lost.
Any advance you have not yet repaid will still be owed. Deactivation does not forgive the debt. Albert may continue to attempt collection through your linked bank account or other means, depending on your agreement with them. Check your account for any outstanding balance before you deactivate, so you know what you still owe.
If you have a pending advance request or a transfer in progress, deactivation will cancel it. The money will not be sent. If you are waiting for a paycheck advance or a transfer to your bank, complete or cancel that transaction before you deactivate.
Steps to deactivate your account in the Albert app
Open the Albert app and log in with your email and password. Tap the menu icon (usually three horizontal lines) or navigate to your profile section, then select Settings.
In Settings, look for Account or Account Settings. Scroll down until you see Deactivate Account or Close Account. Tap it. Albert will show you a confirmation screen explaining that deactivation will stop all services and asking you to confirm.
Read the confirmation message carefully. It will remind you that your account will be closed and all features will stop working. Tap Confirm or Deactivate to proceed. The app will process your request and show a confirmation that your account is now deactivated.
After deactivation, you will be logged out of the app. You can delete the app from your phone if you wish, but you do not have to. Your account information remains on Albert's servers.
How to reactivate your Albert account
To reactivate, open the Albert app or go to Albert's website and log in with the same email and password you used before. If you deleted the app, download it again from the App Store or Google Play.
When you log in, Albert will recognize that your account is deactivated and will offer you the option to reactivate. Follow the prompts to turn your account back on. Your account history, savings pods, and transaction records will be restored.
Reactivation is usually instant, but it can take a few minutes for all features to become available again. Once reactivated, you can use advances, transfers, and savings tools as before. You will need to re-link your bank account if Albert requires re-verification of your banking credentials.
Deactivation versus deletion: which one you need
Deactivation pauses your account. You keep all your data, history, and the ability to come back. Use deactivation if you think you might use Albert again or if you want to stop using it for now but do not want to lose your account information.
Deletion removes your account and data permanently. Albert will erase your personal information, transaction history, and account details from their systems. Deletion takes 30 days or longer to complete after you request it. Use deletion if you never plan to use Albert again and want your data removed.
To request deletion instead of deactivation, contact Albert's support team through the app or email. They will walk you through the deletion process and confirm the timeline. You cannot undo deletion once it is complete.
What to do if you cannot deactivate in the app
If the Deactivate Account option does not appear in your Settings, you may have an outstanding balance or a pending transaction that Albert requires you to resolve first. Check your account for any advances you still owe or any transfers in progress. Pay off or cancel those items, then try deactivating again.
If you still cannot find the deactivation option, contact Albert's support team through the app. Tap Help or Support, describe your issue, and ask for help deactivating your account. Support can deactivate your account manually if there is a technical problem or if your account has a flag that prevents self-service deactivation.
Response times from Albert support vary, but they typically reply within one to two business days. Keep your request simple and clear: "I want to deactivate my account" and include your email address associated with the account.
What happens to your Albert card after deactivation
Your Albert debit card will stop working immediately after deactivation. Any attempt to use it at a store, ATM, or online will be declined. The card itself does not need to be destroyed, but you should not try to use it.
If you reactivate your account, your card will work again. You do not need to request a new card. If your card is lost or stolen and you want to deactivate your account anyway, deactivation will disable the card, so no one else can use it.
If you want to keep using a debit card but do not want Albert's other services, deactivation is not the right choice. Instead, contact Albert support and ask if you can disable specific features while keeping your card active. Not all accounts have this option, but it is worth asking.
Frequently Asked Questions
Will deactivating Albert affect my credit score?
Deactivation itself does not affect your credit score. However, if you have an outstanding advance that you do not pay, Albert may report it to a collection agency, which will hurt your credit. Pay any balance you owe before deactivating, or contact Albert to set up a payment plan if you cannot pay in full.
Can I deactivate my account if I have a pending advance?
You can deactivate, but any pending advance will be cancelled and you will not receive the money. If you need the advance, complete it or cancel it intentionally before deactivating. If you cancel it, you will not owe anything.
How long does it take to deactivate my account?
Deactivation is instant. Once you confirm in the app, your account is closed and all services stop working immediately. You will be logged out within seconds.
If I deactivate, will Albert stop trying to take money from my bank account?
Deactivation stops Albert from initiating new transactions, but if you owe money on an advance, Albert may still attempt to collect through your bank account or other means. Pay your balance before deactivating if you want to avoid collection attempts.
Can I use the same email to create a new Albert account after deactivating?
Yes. Once your account is deactivated, you can create a new Albert account with the same email address. Your old deactivated account and new account will be separate. If you reactivate your old account instead, your new account will need a different email.