You cannot delete someone else's Stem account without their login credentials or account access
Stem accounts can only be deleted by the account owner themselves, or by someone with direct access to that account's email and password. There is no backdoor process, no customer service override, and no way for a third party to request deletion on someone else's behalf — even if you are a parent, employer, or administrator.
If you need an account removed because the person no longer works for you, no longer uses the service, or has abandoned the account, your options depend on your relationship to that person and whether you have their cooperation.
Key Takeaways
- Only the account owner can delete their own Stem account, or someone with access to their email and password.
- If the account owner is unreachable or uncooperative, Stem customer support cannot delete the account on your behalf.
- If you are an employer and need to remove an employee's access, you may be able to deactivate or remove their permissions through your workspace settings instead of deleting the account.
- If the account uses a company email address that you control, you may be able to regain access by resetting the password through that email.
If you have the account owner's login information
If the account owner has given you their email and password, or if you have access to the email address associated with the account, you can log in and delete the account yourself. Sign into Stem with those credentials, navigate to account settings, and look for a delete or deactivate option. The exact location varies depending on whether this is a personal Stem account or a workspace account tied to an organization.
Before you delete, understand that this action is usually permanent. Any data, transaction history, or saved information in that account will be removed. If there is any chance the account owner will need that information later, ask them first or take screenshots of important details.
If the account uses a company email you control
Many Stem accounts are created with a work email address. If you are the administrator of that email domain or have access to the email account itself, you can reset the account password and regain control. Use the "Forgot Password" option on the Stem login page, enter the email address, and follow the password reset link sent to that inbox.
Once you have reset the password and logged in, you can delete the account from the settings menu. This approach works whether the original account owner is still employed, has left the company, or is unreachable.
If the account owner is unreachable or uncooperative
Stem customer support does not delete accounts on behalf of third parties, even if you can prove you are a manager, parent, or authorized user. They will not override the account owner's privacy and security settings, and they will not accept requests from anyone but the account holder.
If this is a workplace account and the person no longer works for you, contact Stem support to ask whether your workspace has administrative controls that let you remove or deactivate that user's access without deleting their personal account. Some organization plans include user management features that can suspend or remove an employee's workspace permissions.
If the account is personal and the owner is unreachable, the account will remain active but unused. Stem does not automatically delete inactive accounts after a set period of time.
What happens when an account is deleted
Deletion is permanent and immediate. The account, all associated data, transaction records, and any linked payment methods are removed from Stem's servers. You cannot recover a deleted account or restore its information.
If the account was linked to other services or apps through Stem's API or integration features, those connections will break. Any recurring transactions, scheduled payments, or automated processes tied to that account will stop.
Deactivation as an alternative to deletion
Some Stem accounts can be deactivated rather than deleted. Deactivation suspends the account without removing its data — the account owner can reactivate it later by logging back in. If you want to remove someone's access temporarily or are unsure whether deletion is permanent, ask Stem support whether deactivation is an option for your account type.
Deactivation is useful if you are managing a workspace and need to remove an employee's access without destroying their account history, or if you want to pause your own account without losing your transaction records.
Frequently Asked Questions
Can Stem support delete an account if I say it's a security issue?
No. Stem support will not delete an account based on a third-party request, even if you claim it is a security or fraud issue. If you believe an account has been compromised, contact Stem support with details, and they will help the account owner secure it — but deletion must come from the owner themselves.
What if the person who owns the account is deceased?
Contact Stem support with a death certificate or other legal documentation. They have a process for handling accounts of deceased users, though the exact steps and timeline vary. Support can guide you through what documents they need and whether the account can be deleted or memorialized.
Can I delete an employee's Stem account when they leave my company?
Not directly, unless you have their password or control the email address on file. Ask your employee to delete it themselves before they leave, or contact Stem support to ask about workspace user management features that may let you remove their access without deleting their personal account.
If I delete the account, will the person get notified?
Stem does not send a notification when an account is deleted. The account owner will only notice if they try to log in and find the account no longer exists. If you are deleting someone else's account, tell them beforehand so they are not surprised.