Close Account on TopStep ends your trading relationship with the platform
Close Account on TopStep is a button or menu option that terminates your account with the company. When you click it, TopStep stops giving you access to their trading simulator, removes your login credentials, and ends any active trading challenges or funded accounts you hold with them. Your account data and trading history remain stored, but you cannot trade, deposit money, or use any TopStep services until you reopen the account.
This is different from simply logging out. Logging out keeps your account active—you can log back in anytime. Closing your account is permanent until you contact TopStep to reactivate it, which may require a new application or fee depending on TopStep's current policy.
Key Takeaways
- Closing your account stops all trading access immediately and ends any active challenges or funded accounts you are running.
- Your trading history and account data stay on TopStep's servers, but you cannot access them until you reopen the account.
- If you have an active funded account or are in the middle of a challenge, closing your account may forfeit your balance or challenge progress.
- Reactivating a closed account usually requires contacting TopStep support and may involve fees or a new sign-up process.
What happens to your funded account when you close
If you have a funded account through TopStep—meaning TopStep has given you real money to trade with—closing your account does not automatically withdraw that money to your bank. Instead, TopStep freezes the account. You cannot place new trades, but the balance remains in TopStep's system.
To recover that balance, you must reopen your account or contact TopStep support to request a withdrawal. The exact process depends on TopStep's terms and whether your account is in good standing. If you closed the account because of a margin call or rule violation, TopStep may hold the funds pending review.
What happens to active trading challenges
TopStep runs trading challenges where you pay an entry fee to try to reach a profit target. If you close your account while a challenge is active, that challenge ends immediately. You forfeit the entry fee and any progress toward the profit target.
If you were close to passing the challenge, closing your account is permanent loss—TopStep does not refund entry fees for accounts you close yourself. If you need to step away temporarily, contact TopStep support about pausing or suspending your account instead, which may preserve your challenge status.
How to reopen a closed account
To reopen a closed TopStep account, log in with your original email and password. If the login screen tells you the account is closed, you will see a prompt to request reactivation. Click it and follow TopStep's instructions, which usually involve confirming your identity and agreeing to their current terms.
TopStep may charge a reactivation fee or require you to start a new challenge from scratch. Check your email for any messages from TopStep about reactivation requirements before you attempt to log back in. If you cannot remember your password, use the "Forgot Password" link before attempting reactivation.
Why traders close their TopStep accounts
Traders close their accounts for several reasons: they want to stop trading temporarily, they failed a challenge and do not want to pay for another one, they found a different broker or simulator, or they are taking a break from the market. Some close because they hit a margin call or violated TopStep's trading rules and do not want to deal with the account restrictions.
If you are closing because of a rule violation or margin call, understand that reactivating the account will not erase that history. TopStep may require you to complete a new challenge or pay additional fees to trade again.
The difference between closing and deleting your account
TopStep does not offer a true delete account option that wipes your data from their servers. Closing your account simply deactivates it. Your trading history, personal information, and any balances remain in TopStep's database indefinitely.
If you want your personal data removed for privacy reasons, contact TopStep support directly. They may have a data deletion policy under privacy laws like GDPR or CCPA, but this is separate from the Close Account button and requires a formal request.
What you need to do before closing your account
Before you click Close Account, withdraw any balance you have in your account if TopStep allows it. Check whether you have an active challenge running—if you do, closing will forfeit your entry fee. Review any pending trades or open positions; closing your account will cancel them.
If you have a funded account, confirm with TopStep support whether closing will freeze your balance or allow a withdrawal. Write down your account number and any important trading records you want to keep, since you will lose easy access to them once the account is closed.
Frequently Asked Questions
Can I get my money back if I close my account during a challenge?
No. Entry fees for TopStep challenges are non-refundable once you have started trading. Closing your account forfeits the fee and any progress toward passing the challenge. If you need to stop trading, contact TopStep support about pausing instead of closing.
Will closing my account affect my credit score?
No. TopStep is a trading simulator and challenge platform, not a bank or credit provider. Closing your account has no impact on your credit report or credit score. It only affects your access to TopStep's services.
How long does it take to reactivate a closed account?
Reactivation is usually instant if you simply log in and confirm your identity. However, if TopStep requires you to complete a new challenge or if there are compliance questions, it may take one to three business days. Check your email for TopStep's reactivation instructions.
What if I forgot why I closed my account?
Log into TopStep's website and check your account settings or support ticket history. TopStep may have sent you a confirmation email when you closed the account. If you still cannot remember, contact TopStep support—they can tell you when the account was closed and may have notes about the reason.
Can I close my account and open a new one with a different email?
Yes, you can open a new TopStep account with a different email address. However, TopStep may link accounts if they detect the same person, especially if you use the same payment method or phone number. If you want a completely separate account, use a different email, payment method, and phone number.