Call Old National Bank directly to start the closure

The fastest way to close an Old National Bank account is to call their customer service line at 1-888-OLD-NATL (1-888-653-6285) during business hours. Have your account number ready. A representative will walk you through the steps, answer questions about what happens to your remaining balance, and confirm whether you need to visit a branch in person or if everything can be done over the phone.

If you prefer not to call, you can visit any Old National Bank branch location in person with a valid ID and your account information. The teller can process the closure on the spot. This route is useful if you have questions about your account history or need to resolve any pending transactions before closing.

Some account types—particularly business accounts or accounts with outstanding holds—may require a visit to a branch. Ask during your call whether your specific account can be closed remotely or if you must appear in person.

Key Takeaways

  • Call Old National Bank at 1-888-653-6285 with your account number to begin closure; most personal accounts can be closed over the phone.
  • Withdraw or transfer any remaining balance before closing, or ask the bank to send you a check for the balance after closure.
  • Stop any automatic payments or direct deposits linked to the account at least a week before closure to avoid failed transactions.
  • Request written confirmation of closure once the process is complete, and keep it for your records in case disputes arise later.
  • If the account is overdrawn or has an outstanding balance, the bank may refuse closure until the debt is settled.

Move money out before you close

Before you call to close the account, decide what to do with any money still in it. You have two main options: withdraw the funds yourself, or let the bank send you a check after closure.

If you withdraw in person at a branch, you can get cash or a cashier's check on the spot. If you withdraw by phone or online, transfer the money to another account you control—this usually takes one to three business days. If you leave money in the account when you close it, Old National will mail you a check for the remaining balance, but this adds a week or more to the process and you have to wait for the check to arrive.

If the account is overdrawn—meaning you owe the bank money—you cannot close it until you pay the negative balance. The bank will tell you the amount owed when you call. Pay it by transferring funds from another account, by check, or in person at a branch.

Cancel automatic payments and direct deposits

Any automatic bill payments or recurring charges tied to the account will fail once it closes. Stop these at least one week before your closure date. Log into your online banking, call the companies you pay (utilities, insurance, subscriptions), or contact Old National to see if they can help you identify which payments are linked to the account.

If you receive direct deposit paychecks or government benefits, update the deposit information with your employer or the benefit administrator to point to your new account. This prevents your next payment from bouncing. Some employers and government agencies take several pay cycles to process the change, so start this early.

If you miss stopping a payment and it bounces after closure, the merchant may charge you a fee and report it to you. Contact the merchant to explain the account closure and ask them to resubmit the charge to your new account.

What happens to checks and debit cards

Any checks you wrote from the account will bounce if they are deposited after closure. If you have written checks that have not yet cleared, contact the recipients and ask them to wait or provide a new payment method. Bounced checks can damage your banking history and trigger overdraft fees.

Your debit card linked to the account will stop working immediately once closure is complete. Destroy the card by cutting it in half, or ask Old National to deactivate it. If you have a PIN or online login credentials for the account, those will no longer work either.

Get written confirmation of closure

After the bank processes your closure, ask for written confirmation. This can be emailed, mailed, or printed at the branch. The confirmation should include your account number, the closure date, and the final balance (if any). Keep this document for at least one year in case the bank makes an error or a merchant tries to charge the closed account.

If you closed over the phone, the bank may send confirmation by mail within five to ten business days. If you closed in person, ask for a printed receipt before you leave the branch.

What to do if the bank refuses to close your account

Old National may refuse closure if the account is overdrawn, if there are pending disputes or fraud investigations, or if there are outstanding holds placed by creditors or law enforcement. Ask the bank representative why closure is being refused and what you need to do to resolve it.

If the account has a negative balance, pay it first. If there is a hold or dispute, the bank can tell you who placed it and how long it will remain. You may need to contact that party directly to have the hold lifted before closure is possible.

If you believe the bank is wrongfully refusing closure, file a complaint with the Office of the Comptroller of the Currency (OCC) at HelpWithMyBank.gov or call 1-844-662-4357. The OCC oversees national banks and can investigate complaints.

Frequently Asked Questions

How long does it take to close an Old National Bank account?

If you close in person at a branch, the account closes immediately. If you close by phone, closure is usually complete within one to three business days. Any remaining balance will be mailed to you as a check within five to ten business days after that.

Will closing my account hurt my credit score?

Closing a bank account does not directly affect your credit score. Banks do not report account closures to credit bureaus. However, if the account is overdrawn and the debt goes unpaid, the bank may send it to a collection agency, which will harm your credit.

What if I closed the account but a payment still tries to go through?

The transaction will be rejected and marked as a failed payment. The merchant may charge you a fee and may try to collect the debt. Contact the merchant to explain the account closure and arrange payment by another method. If they continue to attempt charges, ask them to remove the account from their system.

Can I reopen an Old National Bank account after closing it?

Yes, you can open a new account with Old National at any time. However, if you closed the account due to a negative balance or fraud, the bank may review your history before approving a new account. If the previous account was closed due to suspicious activity, the bank may deny the new application.

Do I need to visit a branch to close my account, or can I do it entirely by phone?

Most personal checking and savings accounts can be closed by phone. Business accounts, accounts with holds, or accounts with pending disputes may require a branch visit. Call customer service to confirm whether your account type can be closed remotely.