The steps to close a Bask account
Bask is an online bank that offers savings accounts and money market accounts. To close your account, you contact Bask directly by phone or through their website, confirm you want to close it, and transfer or withdraw any remaining balance. Bask does not charge a fee to close an account, and the process typically takes a few business days once initiated.
The bank does not require you to maintain a minimum balance, so you can close the account at any time without penalty. However, you will need to move your money out first — Bask will not close an account that still holds funds.
Key Takeaways
- Contact Bask by phone at their customer service number or through your online account to request closure.
- You must withdraw or transfer all money from the account before Bask will close it.
- There is no fee to close a Bask account, and no early closure penalty applies.
- The closure typically completes within a few business days after you have moved your funds and confirmed the request.
- Keep records of any transfers or withdrawals you make during the closure process in case you need to verify the account is empty.
How to contact Bask to request closure
You can close your Bask account by calling their customer service line. The phone number is available on your account statements, on the Bask website, or in the mobile app under the Help or Contact section. Have your account number ready when you call.
Alternatively, you may be able to initiate closure through your online account or mobile app if Bask offers that option. Log in, look for account settings or account management, and search for a close account or deactivate account option. If you do not see one, phone is the most direct route.
Moving your money before closing
Before Bask will close your account, you must remove all funds. You have two options: transfer the money to another bank account, or withdraw it as a check or electronic transfer.
To transfer to another bank, use Bask's external transfer feature in your online account or app. You will need the routing number and account number of the receiving bank. This typically takes one to three business days, depending on the receiving bank.
To withdraw directly, you can request a check mailed to you, or initiate an ACH transfer to a linked external account. A check usually arrives within five to seven business days. An ACH transfer is faster — typically one to two business days.
What happens to pending transactions and scheduled transfers
If you have any pending deposits or transfers when you request closure, ask Bask's customer service what will happen to them. Pending transactions may process before the account closes, or Bask may cancel them. Scheduled recurring transfers or bill payments should be cancelled before you close the account to avoid failed transactions.
If you have automatic deposits set up (such as direct deposit from an employer), update that information with your employer or the paying organization before closing the account. Otherwise, the deposit will fail once the account is closed.
Confirming the account is closed
After you have transferred your funds and Bask has processed your closure request, the account will no longer appear in your online account or mobile app. You should receive a confirmation email or letter from Bask stating that the account is closed.
Keep this confirmation for your records. If you ever need to prove the account was closed on a specific date, or if you receive unexpected charges or mail related to the account after closure, you will have documentation.
What to do if you cannot reach Bask or encounter problems
If you have trouble reaching Bask by phone, check their website for alternative contact methods such as email support or a contact form. Response times for email may be slower than phone support, so phone is usually faster if you can get through.
If Bask refuses to close your account or claims you still have a balance when you believe you do not, ask for a written statement of the remaining balance and the reason the account cannot close. Request this in writing (email counts) so you have a record. If the issue is not resolved, you can file a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov.
Frequently Asked Questions
Does Bask charge a fee to close my account?
No. Bask does not charge a fee to close an account. There is also no penalty for closing early, even if you opened the account recently.
How long does it take to close a Bask account?
Once you have transferred all your money out and confirmed closure with Bask, the account typically closes within a few business days. The transfer of your funds themselves may take one to three business days depending on the method you use.
What if I have a pending direct deposit scheduled to arrive after I close the account?
The deposit will fail and be returned to the sender. Contact your employer or the organization sending the deposit and provide your new bank account information before you close the Bask account.
Can I reopen a Bask account after I close it?
You can open a new Bask account at any time, but it will be treated as a new account with a new account number. You cannot reactivate a closed account.
What if I forgot to transfer money out and Bask closed my account anyway?
Contact Bask immediately and explain the situation. They may be able to reopen the account temporarily so you can access and transfer the funds. If the account has been closed for a long time, ask whether the funds have been transferred to your state's unclaimed property program.