Cancel Spokeo through your account settings or contact their support team
Spokeo is a people search service that maintains a database of public records and charges a monthly subscription fee to access it. To stop the charges, you need to cancel the subscription itself—not just delete the app or stop logging in. Spokeo does not automatically cancel when you ignore your account; the subscription renews monthly until you formally request cancellation.
You have two paths: cancel through your online account dashboard, or contact Spokeo's support team directly. The online method is faster if you remember your login credentials. If you have lost access to your account or the dashboard cancellation fails, phone or email support can process the cancellation and may reverse recent charges if you act quickly.
Cancellation takes effect immediately, but you may still have access to your account through the end of the current billing cycle. Spokeo will not refund unused time in the current month unless you contact them within a few days of the charge and explain the reason.
Key Takeaways
- Log into your Spokeo account, go to Account Settings or Billing, and select Cancel Subscription to stop recurring charges immediately.
- If you cannot access your account online, call Spokeo support at 1-888-744-0500 or email support@spokeo.com with your account email address and request cancellation.
- Cancellation takes effect right away, but you keep access through the end of your current billing period.
- Contact Spokeo within three to five days of a charge if you want to request a refund for the current month.
- Check your credit card or bank statement after cancellation to confirm the recurring charge has stopped.
Cancel through your Spokeo account online
Open a web browser and go to www.spokeo.com. Click the sign-in button in the top right corner and enter the email address and password associated with your account. If you have forgotten your password, click "Forgot Password" and follow the reset link sent to your email.
Once logged in, look for your account menu—usually a profile icon or "Account" link in the top right. Select "Account Settings" or "Billing" (the exact label varies by account type). Scroll down until you see an option labeled "Cancel Subscription," "Manage Subscription," or "Billing Management." Click it.
Spokeo will ask you to confirm the cancellation and may offer a discount to keep you subscribed. You can ignore this offer and proceed with cancellation. After you confirm, you should see a message saying your subscription has been cancelled. Take a screenshot of this confirmation for your records.
Cancel by contacting Spokeo support directly
If you cannot log into your account or the online cancellation does not work, call Spokeo customer support at 1-888-744-0500. Have your account email address ready. The support team can cancel your subscription over the phone and will ask you to confirm your identity by providing the email or phone number linked to the account.
You can also email support@spokeo.com with the subject line "Cancel Subscription" and include your account email address in the body. Response times vary, but Spokeo typically replies within one to two business days. Email is slower than a phone call, so use it only if you cannot reach the phone line or prefer a written record.
When you contact support, ask whether any charges from the past few days can be reversed. Spokeo's policy on refunds is not published, but support representatives have discretion to reverse a charge if you cancel within a few days of being billed and explain that you did not authorize the recurring subscription or did not use the service.
Verify the cancellation on your bank or credit card statement
After you cancel, wait for your next billing date to pass. Check your credit card or bank statement five to seven days after that date to confirm that Spokeo did not charge you. Look for any charge labeled "Spokeo," "Spokeo Inc," or similar variations.
If a charge still appears after cancellation, contact your bank or credit card company and dispute the charge as unauthorized or as a billing error. Provide them with the date you cancelled and any confirmation message or screenshot you saved. Your bank can reverse the charge and may issue a chargeback to Spokeo.
If you see multiple charges on the same statement, contact Spokeo support immediately with the dates and amounts. Billing errors do happen, and support can review your account history and issue refunds for duplicate charges.
What happens to your data after cancellation
Cancelling your Spokeo account stops the recurring charge, but it does not remove your personal information from Spokeo's database or from the public records they index. Spokeo collects data from public sources like court records, property records, and voter registration—information they do not control.
If you want to remove your information from Spokeo's search results, you must submit a separate removal request through their opt-out tool at www.spokeo.com/optout. This process is different from cancelling your subscription and requires you to verify your identity. Removal requests can take several weeks to process.
Prevent future charges if you lose access to your account
If you cancel your Spokeo account but later discover that charges continued, contact your bank or credit card company immediately and report the charge as unauthorized. Provide the date of cancellation and any confirmation you have. Your bank can block future charges and reverse past ones.
You can also contact your bank's fraud department and ask them to flag Spokeo's merchant code to prevent future charges from that vendor. This is a stronger step than disputing individual charges and works if Spokeo's system failed to process your cancellation request.
If Spokeo continues to charge you after you have cancelled and disputed charges with your bank, save all documentation—cancellation confirmations, bank statements, dispute records—and consider filing a complaint with your state's attorney general or the Federal Trade Commission at reportfraud.ftc.gov.
Frequently Asked Questions
Will I get a refund if I cancel in the middle of my billing cycle?
Spokeo does not automatically refund unused time. However, if you cancel within a few days of being charged and contact support to explain, they may reverse the charge at their discretion. Call 1-888-744-0500 or email support@spokeo.com with your account email and the date of the charge.
What if I cancel but Spokeo keeps charging me?
Contact your bank or credit card company and dispute the charge as unauthorized or a billing error. Provide the cancellation date and any confirmation message. Your bank can reverse the charge and block future ones from Spokeo's merchant code.
Can I delete my Spokeo account instead of just cancelling the subscription?
Cancelling the subscription stops the recurring charge. Deleting your account is a separate step that removes your login access but does not remove your personal information from Spokeo's database. If you want both, cancel the subscription first, then contact support to request account deletion.
How long does it take for Spokeo to stop charging after I cancel?
Cancellation takes effect immediately, and no new charges should appear after your current billing cycle ends. If a charge appears after that date, contact your bank to dispute it.
Do I need to cancel before closing my bank account?
Yes. If you close your bank account without cancelling Spokeo first, Spokeo will attempt to charge the old account number, which may trigger overdraft fees or failed payment notices. Cancel your Spokeo subscription before you close your bank account.