Cancel Pandora through your account settings or contact their support team
To cancel Pandora, log into your account on their website or app, go to your account settings, and look for a "Cancel Subscription" or "Manage Subscription" option. If you subscribed through Pandora directly, you can cancel there. If you subscribed through a third party—Apple, Amazon, Google Play, or another service—you must cancel through that platform instead, because Pandora cannot process cancellations made outside their system.
If you cannot find the cancellation option or your account is locked, contact Pandora support directly through their help center at pandora.com/support. Have your account email and subscription details ready. Cancellation takes effect at the end of your current billing cycle, not immediately, so you will retain access until that date.
If you paid by credit or debit card and want to ensure no future charges, you can also contact your bank or card issuer to block charges from Pandora after you cancel. This is a backup step, not a replacement for canceling through Pandora itself.
Key Takeaways
- Log into Pandora's website or app and find the subscription settings to cancel directly with Pandora.
- If you subscribed through Apple, Amazon, Google Play, or another third party, you must cancel through that service, not through Pandora.
- Cancellation ends at the end of your current billing cycle, so you keep access until then.
- Contact Pandora support at pandora.com/support if you cannot locate the cancellation option or your account has issues.
- You can ask your bank to block future Pandora charges as a backup measure after you cancel.
Where to find the cancellation option in Pandora
On the Pandora website, click your profile icon or account menu in the top right corner. Select "Account" or "Settings," then look for "Subscription," "Billing," or "Manage Subscription." The exact label varies, but it will be in this section. Click the option to cancel or downgrade your plan.
On the Pandora mobile app (iOS or Android), tap the menu icon (three horizontal lines) at the bottom right, then select "Settings" or "Account." Scroll to "Subscription" or "Billing" and tap "Cancel Subscription." Some versions of the app may label this differently, so read each menu carefully.
If Pandora offers a free tier, you may see an option to downgrade instead of cancel. Downgrading stops charges but keeps your account active. Full cancellation removes your account from Pandora's system after a grace period.
Canceling a subscription through a third-party platform
If you signed up for Pandora through Apple Music, Amazon Music, Google Play, or another service's bundle or store, Pandora cannot cancel your subscription. You must cancel through the platform where you made the payment.
Apple: Open the App Store app, tap your profile icon, select "Subscriptions," find Pandora, and tap "Cancel Subscription."
Amazon: Go to amazon.com, click "Account & Lists," select "Your Subscriptions," find Pandora, and click "Cancel Subscription."
Google Play: Open Google Play, tap your profile icon, select "Payments and subscriptions," tap "Subscriptions," find Pandora, and tap "Cancel subscription."
After you cancel through the third party, Pandora will stop charging you at the end of your current billing period. You will receive a confirmation email from the third-party platform, not from Pandora.
What happens after you cancel
Your Pandora account remains active until the end of your current billing cycle. You can still listen to music, create playlists, and use all premium features during this time. On the day after your billing cycle ends, your account either downgrades to Pandora's free tier (if available in your region) or becomes inactive.
If you downgraded instead of canceling, your account stays active with limited features. You can upgrade again at any time by going back to your subscription settings.
Pandora does not refund partial months or unused time. If you cancel mid-cycle, you lose access to premium features when your billing period ends, but you do not receive money back for the days remaining.
Contacting Pandora support if cancellation fails
If the cancellation option does not appear in your account settings, or if you receive an error message, go to pandora.com/support and select "Contact Us." Pandora offers support through email and a help center with articles about common issues.
Have the following information ready before you contact them: your account email address, the date you started your subscription, the payment method you used, and a description of what happened when you tried to cancel. If you received an error message, take a screenshot and include it in your message.
Response times vary, but Pandora typically replies within one to three business days. If you need faster help, check whether your subscription was through a third party—if so, contact that platform's support instead, as they may resolve the issue more quickly.
Blocking Pandora charges through your bank
After you cancel your Pandora subscription, you can contact your bank or credit card issuer to block future charges from Pandora. This is optional but useful if you want an extra layer of protection against accidental recharges.
Call the customer service number on the back of your card or log into your online banking portal. Ask to block merchant charges from Pandora Media Inc. (the legal name Pandora uses for billing). Your bank can set this up in minutes, and it will prevent any charges from Pandora from going through, even if your account is reactivated by mistake.
Blocking charges does not cancel your subscription—it only stops the payment. You should still cancel through Pandora's website or app to fully close the account. If you block charges without canceling, Pandora may eventually close your account due to failed payment attempts, but this can take weeks or months.
Reactivating your account after cancellation
If you cancel and later want to use Pandora again, you can reactivate your account by logging in and restarting your subscription. Your saved playlists, thumbs up and down ratings, and listening history remain on file for up to one year after cancellation, though Pandora does not may provide this.
If more than one year has passed, Pandora may delete your account data. You can create a new account with the same email address, but your old playlists and history will be gone.
Frequently Asked Questions
Do I get a refund if I cancel mid-month?
No. Pandora does not refund unused portions of your subscription. Cancellation takes effect at the end of your current billing cycle, and you keep access until then, but you will not receive money back for the remaining days.
What if I subscribed through my phone bill?
If Pandora charges appear on your mobile phone bill, contact your phone carrier's customer service and ask them to remove Pandora from your account. They can block the charges immediately. You should also cancel through Pandora's website to fully close the subscription.
Can I pause my subscription instead of canceling?
Pandora does not offer a pause feature. You can downgrade to the free tier if available in your region, or cancel entirely. If you want to return later, you can reactivate by restarting your subscription.
Will canceling delete my account?
Canceling your subscription does not immediately delete your account. Your playlists and listening history stay on file for up to one year. After one year of inactivity, Pandora may delete your data. If you want your account deleted sooner, contact Pandora support and request account deletion.
What if Pandora keeps charging me after I cancel?
Contact Pandora support immediately with your cancellation confirmation and proof of the charges. Ask for a refund of the unauthorized charges. If Pandora does not refund you within 10 business days, contact your bank or card issuer and dispute the charges as unauthorized.