How to cancel your DocuSign account
To cancel a DocuSign account, log in to your account, go to your profile settings, find the account closure option, and follow the prompts to deactivate. DocuSign will ask you to confirm the cancellation and may offer you options to download your documents before the account closes. The process takes a few minutes, but your data may remain in DocuSign's systems for a set period after closure for legal and compliance reasons.
If you cannot access your account—because you forgot your password or no longer have the email address on file—you will need to contact DocuSign support directly. They can verify your identity and close the account for you, though this may take longer than self-service closure.
Key Takeaways
- Log into your DocuSign account, navigate to your profile or account settings, and select the option to close or deactivate your account.
- DocuSign typically gives you a window to download your documents and transaction history before the account is fully closed.
- If you have an active DocuSign subscription tied to billing, canceling your account will stop future charges, but you may still owe for the current billing period.
- After closure, DocuSign retains some data for compliance and legal purposes, but you will no longer be able to log in or send documents.
- If you cannot access your account, contact DocuSign support with proof of identity to request closure on your behalf.
Steps to close your account through DocuSign's website
Start by logging into your DocuSign account using your email and password. Once you are logged in, look for your profile menu—this is usually in the top right corner of the screen, often marked with your initials or a user icon.
Click on your profile menu and select "Account Settings" or "Settings." Look for an option labeled "Close Account," "Deactivate Account," or "Delete Account"—the exact wording varies depending on your account type and when DocuSign last updated the interface. Click that option.
DocuSign will ask you to confirm that you want to close your account and may show you a summary of what will happen: your account will be deactivated, you will lose access to send or sign documents, and any active subscriptions will be canceled. Read this carefully, because once you confirm, the closure process begins.
Before the account fully closes, DocuSign usually gives you a set number of days (often 30) to download your documents, transaction history, and any other data you want to keep. After that window closes, the data may be deleted or retained only for legal compliance, and you will not be able to retrieve it yourself.
What happens to your documents and data after closure
When you close your DocuSign account, your documents do not disappear immediately. DocuSign typically keeps a copy of your transaction history and signed documents in its systems for a period of time—usually several years—for legal, tax, and compliance reasons. However, you will not be able to access them through your account once it is closed.
This is why downloading your documents before closure is important. Use DocuSign's download or export feature to save copies of any contracts, agreements, or records you may need later. Store these files on your computer, an external drive, or cloud storage you control.
If someone else signed a document with you through DocuSign, they may still have access to their copy even after your account closes. Closing your account does not delete documents from other people's accounts or from DocuSign's audit trail.
Canceling a DocuSign subscription and stopping charges
If you pay for a DocuSign subscription—such as Standard, Business Pro, or an add-on plan—closing your account will stop future charges. However, you are typically responsible for payment through the end of your current billing cycle. If you are billed monthly and you close your account on the 15th of the month, you may still owe for the remainder of that month.
Check your billing details before you close your account so you know when your next charge is due. If you want to stop charges immediately, contact DocuSign support and explain that you want to cancel your subscription. They may be able to issue a refund or credit for unused time, depending on their policy and your account type.
If you are on an annual plan, closing your account does not automatically refund the unused portion of your year. You will need to request a refund from DocuSign support, and they will review your request based on their refund policy. Keep your confirmation email or account closure receipt in case you need to reference it during a refund dispute.
If you cannot access your account
If you forgot your password, you can reset it using the "Forgot Password" link on the DocuSign login page. Enter the email address associated with your account, and DocuSign will send you a reset link. Follow the link, create a new password, and log in.
If you no longer have access to the email address on your account—because you changed email providers, lost access to an old email, or the address is no longer active—you cannot reset your password through the normal process. In this case, contact DocuSign support directly.
DocuSign support will ask you to verify your identity, usually by providing your full name, the email address on file, and possibly the last four digits of a credit card or other identifying information. Once they confirm who you are, they can close your account for you. This process may take several business days.
Removing DocuSign from connected apps and services
If you connected your DocuSign account to other services—such as Salesforce, Microsoft 365, Slack, or your bank's online portal—those connections will break once you close your account. However, you should manually disconnect DocuSign from these services before you close your account to avoid errors or failed sync attempts.
Log into each connected service and look for an "Integrations," "Connected Apps," or "Authorized Applications" section. Find DocuSign in the list and select "Disconnect," "Revoke," or "Remove." This prevents the service from trying to reach your DocuSign account after it no longer exists.
If you forget to disconnect before closing your account, the connected service will simply fail to sync or send documents to DocuSign. You can still go back and remove the connection from the other service's settings, even after your DocuSign account is closed.
What to do if you want to reopen your account later
If you close your DocuSign account and later decide you need it again, you can create a new account using the same email address. DocuSign will treat it as a new account, and you will not automatically have access to documents from your previous account.
This is another reason to download and save your documents before closure. If you need to access a document you signed years ago, you will have your local copy rather than relying on DocuSign to retrieve it from their archives.
If you closed your account because of a billing issue or a problem with the service, consider contacting DocuSign support before you close. They may be able to resolve the issue, adjust your plan, or offer a temporary pause on your subscription instead of permanent closure.
Frequently Asked Questions
Will closing my DocuSign account delete documents I signed with other people?
No. Closing your account only removes your access to those documents. The other person who signed with you will still have their copy, and DocuSign will retain records for compliance purposes. Your closure does not affect their ability to view or download the signed document.
Can I get a refund if I close my account mid-subscription?
Refund policies vary. If you are on a monthly plan, you typically owe through the end of the current month. If you are on an annual plan, contact DocuSign support to request a refund for unused time. They will review your request, but refunds are not may provide and depend on your account type and how long you have been subscribed.
How long does it take to close a DocuSign account?
If you close it yourself through your account settings, the process is immediate—your account is deactivated right away. However, DocuSign may retain your data for 30 to 90 days before permanently deleting it. If you contact support to close your account, it may take several business days for them to process the request.
What if I closed my account but still see charges on my credit card?
Contact your credit card company and DocuSign support immediately. If charges continue after closure, it may be a billing error or a delayed processing issue. Your credit card company can dispute the charge, and DocuSign support can investigate whether the subscription was properly canceled. Keep your account closure confirmation email as proof.
Can I download my documents after my account is already closed?
Not through your DocuSign account—you will not be able to log in. However, if you downloaded your documents before closure, you will have them on your computer. If you did not download them and need them urgently, contact DocuSign support with proof of identity, and they may be able to send you copies, though this is not may provide.