How to cancel BeenVerified
BeenVerified does not have a self-service cancellation button in your account settings. To cancel, you must contact their customer support team directly by email or phone. Send a cancellation request to support@beenverified.com or call 1-888-579-5735 and ask to close your account. They will process the cancellation and stop charging your payment method, though you may need to provide your account email or username to confirm your identity.
If you have an active subscription, cancellation takes effect immediately and you lose access to the service. Any unused portion of your subscription is not refunded—BeenVerified charges are non-refundable according to their terms. If you were charged after requesting cancellation, or if you want a refund for a recent charge, contact support with your transaction date and amount, and they will review your case.
Cancellation does not automatically remove your data from BeenVerified's database. If you want your personal information removed from their search results, you must submit a separate removal request through their opt-out form on their website, which is a different process from account cancellation.
Key Takeaways
- Contact BeenVerified support by email at support@beenverified.com or by phone at 1-888-579-5735 to cancel your account—there is no online cancellation option.
- Cancellation stops charges immediately, but BeenVerified does not refund unused subscription time.
- Closing your account does not remove your personal information from BeenVerified's search results; you must file a separate data removal request to do that.
- Keep your cancellation confirmation email in case you are charged again after cancellation.
What happens to your payment method after cancellation
Once BeenVerified processes your cancellation request, they will stop attempting to charge your credit card, debit card, or bank account. This usually takes one to two business days. If you see a charge after that window, contact your bank or card issuer immediately and report it as unauthorized, then follow up with BeenVerified support with your confirmation number.
If you cancelled because you want to prevent future charges but are unsure whether the cancellation went through, check your account by logging in—if you cannot access it, the account is closed. You can also call support to confirm the cancellation status before your next billing date.
Removing your data from BeenVerified search results
Cancelling your account does not delete your personal information from BeenVerified's database. Your name, address, phone number, and other data they have collected will still appear in their search results and be available to other users. If you want your information removed, you must submit an opt-out request separately.
Go to BeenVerified's official opt-out page and enter your name and email address. You will receive a confirmation email with a link to verify the removal request. Click the link to complete the process. Removal typically takes five to seven business days, though BeenVerified may ask you to provide additional information to confirm your identity before processing.
This removal is separate from account cancellation. You can cancel your account and still keep your data in their search results, or you can remove your data without cancelling your subscription. Most people do both if they want to fully disconnect from the service.
If you were charged after cancelling
Contact BeenVerified support immediately with your cancellation confirmation number, the date you requested cancellation, and the date of the unwanted charge. Provide your account email and the amount charged. Support will review whether the charge was a billing error or a system delay and may issue a refund if the charge occurred after your cancellation date.
If BeenVerified does not refund the charge within 10 business days, contact your bank or card issuer and dispute the charge as unauthorized. Provide them with your cancellation confirmation email and the date you cancelled. Your bank can reverse the charge and investigate whether BeenVerified continued billing after you requested cancellation.
Cancelling a free trial before being charged
If you signed up for a BeenVerified free trial and want to cancel before the trial ends, you must still contact support—there is no way to cancel a trial through your account dashboard. Call or email support and tell them you want to cancel before your trial converts to a paid subscription. Provide your account email and the date your trial ends.
Free trials typically convert to paid subscriptions automatically on the last day of the trial period. If you do not cancel before that date, you will be charged. Contact support as soon as you know you do not want to continue, because cancellation requests submitted on or after your trial end date may not prevent the first charge.
Frequently Asked Questions
Can I get a refund if I cancel within a few days of signing up?
BeenVerified's terms state that all charges are non-refundable. However, if you cancel within a few days and contact support to explain your situation, they may review your case for a one-time exception. There is no may provide, but it is worth asking. Provide your account email, the date you signed up, and the date you cancelled.
What if I forgot my password and cannot log in to verify my account?
You do not need to log in to cancel. Contact support by email or phone with your account email address or the phone number associated with your account. Support can verify your identity using that information and process your cancellation without requiring you to reset your password.
Will cancelling my account stop data brokers from selling my information?
No. Cancelling BeenVerified only stops them from charging you and closes your account. Other data brokers and background check companies have their own copies of your information. If you want to remove your data from multiple sites, you will need to submit removal requests to each one separately, or use a data removal service.
How long does it take for BeenVerified to stop charging after I cancel?
Cancellation takes effect immediately, and charges should stop within one to two business days. If you see a charge after that window, contact support with your cancellation confirmation number and the charge date. Keep your confirmation email until you see that no further charges appear on your statement.