Cancel through your account settings, not by stopping payments

To cancel a Chegg account, log in to your account on Chegg.com, go to Account Settings, and select the option to cancel your membership or subscription. Chegg will ask you to confirm the cancellation and may offer you a discount to stay. Once you confirm, your subscription ends and you will not be charged again. Do not simply stop making payments — that triggers late fees and collection attempts, not cancellation.

The cancellation takes effect immediately, but the timing of your final charge depends on your billing cycle. If you are mid-cycle when you cancel, you will not receive a refund for the unused portion. If you cancel before your next billing date, you will not be charged again.

Key Takeaways

  • Cancel through Account Settings on Chegg.com, not by stopping payments or calling customer service without documentation.
  • Cancellation is immediate, but refunds for unused time are not automatic — you must request one if you cancel mid-cycle.
  • Stopping payments without canceling will result in late fees and collection activity on your account.
  • Keep your cancellation confirmation email as proof in case Chegg continues to charge you.
  • If Chegg continues charging after cancellation, dispute the charge with your bank or credit card company within 60 days.

What happens to your account after cancellation

Once you cancel, you lose access to Chegg's textbook rental service, homework help tools, and any other paid features tied to your subscription. Any textbooks you have rented remain your responsibility until you return them — canceling your account does not cancel your rental agreement with those books. You will receive a return shipping label in your email or account dashboard, and you must return the books by the deadline printed on the label to avoid additional charges.

If you have an active rental with a due date after your cancellation, Chegg will still expect the book back on time. Failure to return it will result in a charge to the payment method on file, even if your subscription is canceled.

Requesting a refund for unused time

Chegg does not automatically refund unused subscription time. If you cancel mid-cycle and want a refund, you must contact Chegg's customer service through your account or by phone and request one. Include the date you canceled and the date your next billing cycle was scheduled to begin. Some refund requests are approved; others are denied depending on how far into your billing cycle you were when you canceled.

Keep your cancellation confirmation email. If you requested a refund and Chegg denies it, you can dispute the charge with your bank or credit card company if you believe the denial was incorrect. Your bank will ask for proof that you canceled and requested a refund, so having that confirmation email matters.

Stopping charges if Chegg continues billing after cancellation

If Chegg charges you after you canceled, first log back into your account and confirm that the cancellation went through. Sometimes cancellations fail silently — the page appears to process the cancellation, but the subscription remains active in Chegg's system. If your account still shows an active subscription, cancel again and take a screenshot of the confirmation page.

If your account shows canceled but Chegg still charged you, contact your bank or credit card company within 60 days of the charge and dispute it. Tell them you canceled your subscription and provide your cancellation confirmation email as proof. Your bank will reverse the charge while they investigate. Chegg may contact you to dispute the reversal, but the burden is on them to prove the charge was authorized after cancellation.

Deleting your account versus canceling your subscription

Canceling your subscription and deleting your account are two different actions. Canceling stops the recurring charges but leaves your account, profile, and order history in Chegg's system. Deleting your account removes your personal information and order history from Chegg's servers. If you want both to happen, you must cancel your subscription first, then request account deletion through customer service.

Account deletion can take several weeks to process. During that time, your account will still exist but will be marked for deletion. If Chegg charges you during the deletion window, contact them immediately to confirm the charge is reversed before the deletion completes.

Returning rented textbooks after cancellation

Returning your textbooks is separate from canceling your subscription. When you cancel, Chegg will email you a return shipping label for any active rentals. Print the label, pack the book in its original condition, and drop it at the carrier location (usually UPS or FedEx). The return is free — Chegg covers the shipping cost.

The due date for return is printed on the label and on your account dashboard. If you miss the due date, Chegg will charge you the full purchase price of the book to the payment method on file. This charge can happen even if your subscription is canceled, so return the book on time regardless of whether you still use Chegg.

Frequently Asked Questions

Will I get a refund if I cancel mid-month?

Chegg does not automatically refund unused time. You must contact customer service and request a refund. Some requests are approved; others are denied. If denied and you believe it was wrong, you can dispute the charge with your bank within 60 days.

What if I forgot to return my textbook before canceling?

You are still responsible for returning it. Chegg will email you a return label. If you miss the due date on the label, Chegg will charge you the full book price to your payment method, even if your subscription is canceled.

Can I cancel over the phone?

You can contact Chegg's customer service by phone and ask them to cancel, but canceling through your account settings online is faster and gives you an immediate confirmation email. If you cancel by phone, ask for a confirmation number and follow up with a written request through your account to ensure it is documented.

What if Chegg keeps charging me after I canceled?

Log into your account and confirm the cancellation went through. If it did but charges continue, dispute the charge with your bank or credit card company within 60 days. Provide your cancellation confirmation email as proof. Your bank will reverse the charge while they investigate.

Do I need to delete my account or just cancel my subscription?

Canceling stops the charges. Deleting removes your personal information from Chegg's servers. You only need to cancel to stop being billed. Delete your account only if you want your data removed, which takes several weeks to process.