How to cancel your BeenVerified account
BeenVerified does not have a self-service cancellation button in your account settings. To cancel, you must contact their customer support team directly by email or phone, provide your account details, and request termination. They will process the cancellation and stop charging your payment method, though the timeline for full removal from their system varies.
If you signed up for a paid subscription (monthly or annual), cancellation stops future charges immediately. If you paid for a one-time background report or people search, there is nothing to cancel—the purchase is complete and you keep access to that report. The distinction matters because it determines whether you need to act at all.
Key Takeaways
- Contact BeenVerified support by email at support@beenverified.com or by phone at 1-888-579-5735 to request account cancellation.
- Provide your full name, email address, and the phone number associated with your account so they can locate your subscription.
- Cancellation stops recurring charges immediately, but you may see a final billing cycle depending on your subscription start date.
- Request written confirmation of cancellation and keep it in case charges appear on your statement after the cancellation date.
- If you dispute a charge after cancellation, your payment card issuer can reverse it if you provide proof the account was terminated.
Contact information for BeenVerified support
BeenVerified operates a customer support team that handles cancellations by email and phone. Email is the slower but documented route; phone is faster if you want confirmation in real time.
Email: support@beenverified.com. Include your full name, the email address on the account, and the phone number associated with it. State clearly that you want to cancel your subscription and stop all charges. Response time is typically 24 to 48 hours, though it can extend longer during high-volume periods.
Phone: 1-888-579-5735. This number connects you to a representative who can verify your identity and process the cancellation on the call. Hours vary; check their website for current availability. Ask for a confirmation number or reference code before you hang up.
What happens to your data after cancellation
Canceling your BeenVerified account does not automatically delete the reports you generated or the data BeenVerified holds about you. Your subscription ends, but the company retains records of searches you performed and information it compiled.
If you want BeenVerified to delete personal information they have on file about you (not the reports you ran on others), you can submit a data deletion request under the California Consumer Privacy Act (CCPA) or similar state laws. This is separate from account cancellation. BeenVerified has a privacy policy page that explains how to submit these requests; the process typically requires proof of identity and takes 30 to 45 days.
Reports you downloaded or viewed remain in your possession; BeenVerified cannot recall them. If you want to remove access to your account dashboard where those reports are stored, cancellation accomplishes that.
Handling charges after you cancel
After you request cancellation, monitor your payment method for the next two billing cycles. Most cancellations take effect immediately, but if your subscription renews on a specific date, you may see one final charge if the cancellation request arrives after the billing cycle has already started.
If a charge appears after your cancellation date, contact your payment card issuer (your bank or credit card company) and dispute it. Provide the cancellation confirmation from BeenVerified—this is why you should request it in writing. Your card issuer can reverse the charge and may issue a chargeback to BeenVerified's merchant account.
Do not ignore unexpected charges. Card issuers have time limits for disputes (usually 60 to 120 days from the charge date), so report it as soon as you notice it.
Canceling a free trial before it converts to paid
If you signed up for a BeenVerified free trial, the account will convert to a paid subscription on a specific date unless you cancel before that date arrives. The trial period is typically 7 days, though this varies by promotion.
Check your confirmation email or account dashboard for the conversion date. If you do not want to be charged, contact support before that date and request cancellation of the trial. Canceling during the trial period prevents any charge from occurring. After the trial converts to a paid subscription, you follow the standard cancellation process above.
Alternatives if you want to keep the account but pause charges
BeenVerified does not offer a pause or suspension feature through their website. Your options are to cancel entirely or to keep the subscription active. There is no middle ground built into their system.
If you want to use BeenVerified again in the future but do not need it right now, cancellation is the right choice. You can always create a new account and purchase a new subscription when you need it. There is no penalty for re-subscribing later, and you will not lose access to reports you downloaded before cancellation.
Frequently Asked Questions
Will canceling my BeenVerified account delete reports I already ran?
No. Reports you downloaded or viewed before cancellation remain accessible to you. Cancellation only stops your subscription and removes your ability to run new searches through the BeenVerified platform. The reports themselves are yours to keep.
How long does it take for BeenVerified to stop charging after I cancel?
Cancellation usually takes effect within 24 hours of your request. However, if your billing date falls within a few days of your cancellation request, you may see one final charge for that cycle. After that charge, no further charges should appear.
Can I cancel by email if I do not want to call?
Yes. Email support@beenverified.com with your account details and cancellation request. Response times are slower than phone (24 to 48 hours), but you will have a written record of your request. Ask them to confirm cancellation in writing so you have proof if a charge appears later.
What if I forgot the email address I used to sign up?
Call 1-888-579-5735 and provide your full name and the phone number associated with the account. The representative can look up your account using that information and process the cancellation without needing the email address.
Do I need to cancel before closing my bank account?
Yes. If you have an active BeenVerified subscription and you close the bank account or card linked to it, BeenVerified will attempt to charge the new payment method on file or will mark your account as delinquent. Cancel the subscription first to avoid confusion and ensure no charges are attempted.