Disconnect your bank account in the Cleo app settings
To remove a bank account from Cleo, open the app, go to Settings, select Connected Accounts or Bank Accounts (the exact label depends on your app version), find the account you want to remove, and tap the delete or disconnect option. Cleo will ask you to confirm the removal. Once you confirm, the connection is severed and Cleo can no longer see transactions from that account.
The process takes less than a minute. Your actual bank account remains open and unaffected—you are only stopping Cleo from accessing it. Any data Cleo collected from that account while it was connected stays in Cleo's system unless you also request account deletion.
If you cannot find the Connected Accounts section, check whether you are using the latest version of the app. Updates sometimes change menu locations. You can also search "disconnect" or "remove account" within the app's help section.
Key Takeaways
- Removing a bank account from Cleo happens in Settings under Connected Accounts and takes one confirmation tap.
- Disconnecting the account does not close your bank account or affect your money—it only stops Cleo from accessing it.
- Historical transaction data that Cleo collected while the account was connected remains in Cleo unless you delete your entire Cleo account.
- If you want Cleo to forget all your data, you need to delete your Cleo account separately, which is different from just removing one bank account.
Why you might want to disconnect a bank account
People remove bank accounts from Cleo for several reasons: they closed the account at the bank, they no longer want Cleo to track spending from that account, they are switching to a different money-tracking app, or they are concerned about data sharing and want to limit what Cleo can see.
If you closed the account at your bank, Cleo will eventually stop being able to access it anyway—your bank will reject the connection. Removing it from Cleo's settings just speeds up the process and cleans up your app interface.
What happens to your transaction history after removal
Cleo keeps the transaction history and spending data it collected while the account was connected. If you log back into Cleo later, you will still see past transactions from that account in your history and spending reports.
If you want Cleo to delete all your data—including transaction history, account information, and personal details—you need to delete your entire Cleo account. This is a separate action from removing a single bank account. Once you delete your Cleo account, the deletion is permanent and cannot be undone.
How to delete your entire Cleo account if you want complete data removal
If removing one bank account is not enough and you want Cleo to forget everything about you, go to Settings, scroll to the bottom, and look for Delete Account or Close Account. Tap it, confirm your choice, and enter your password if prompted. Cleo will delete your account and all associated data from their servers.
Before you delete your account, know that you cannot recover it afterward. If you think you might use Cleo again in the future, consider just removing the bank account instead and leaving your Cleo account inactive.
Reconnecting a bank account you removed
If you removed a bank account by mistake or change your mind, you can reconnect it. Go back to Settings, select Connected Accounts, and choose the option to add or connect a new account. You will need to authenticate with your bank again using your online banking credentials. Cleo will then start tracking transactions from that account going forward.
When you reconnect, Cleo will not recover transaction history from the time the account was disconnected. You will only see transactions from the moment you reconnect onward. If you need historical data, check your bank's own transaction records or export statements directly from your bank.
Troubleshooting if you cannot remove an account
If the delete or disconnect button does not appear or does not work, try logging out of Cleo completely and logging back in. Sometimes a session glitch prevents the option from showing. If that does not work, update the app to the latest version through your phone's app store.
If the problem persists, contact Cleo's support team through the app or their website. They can manually disconnect the account from their end if there is a technical issue on their servers. Provide them with the email address associated with your Cleo account and the name of the bank account you want removed.
Frequently Asked Questions
Does removing a bank account from Cleo close the account at my actual bank?
No. Removing an account from Cleo only stops the app from accessing it. Your bank account remains open and active. If you want to close the account, you must do that through your bank's website or by calling them directly.
Can I remove one bank account but keep others connected to Cleo?
Yes. You can remove individual accounts while keeping others connected. Go to Connected Accounts, select the specific account you want to remove, and confirm the disconnection. Other accounts will stay connected and Cleo will continue tracking them.
What if I removed an account and now I cannot find my old transactions?
The transactions are still in Cleo's system. Log into your Cleo account and check your transaction history or spending reports—they should still be there. If you deleted your entire Cleo account, those transactions are gone permanently.
Do I need to tell my bank that I am removing Cleo?
No. Your bank does not need to know. Cleo uses read-only access to see your transactions, so removing it from Cleo's side does not require any action at your bank. If you want to revoke Cleo's access at the bank level, you can do that through your bank's connected apps or third-party access settings, but it is not necessary.