How to close Cash App
To close your Cash App account, open the app, tap the profile icon in the top left corner, scroll down and tap Settings, then scroll to the bottom and tap Close Account. Confirm that you want to close it. The app will warn you that any pending transactions will be cancelled and you will lose access to your transaction history. Once you confirm, your account closes immediately.
Before you close, make sure your Cash App balance is zero. If you have money sitting in your account, you must transfer it to your linked bank account or send it to another Cash App user first. Cash App will not close your account if there is an outstanding balance, and the company will not refund money left in a closed account.
After you close your account, you can no longer use that phone number or email to sign up for Cash App again. If you want to use Cash App in the future, you will need to contact Cash App support to reopen your account or create a new one with different contact information.
Key Takeaways
- Your Cash App balance must be zero before you can close your account; transfer any remaining money to your bank account or another user first.
- Closing your account cancels all pending transactions and permanently deletes your transaction history.
- After closure, you cannot sign up for Cash App again using the same phone number or email address.
- The account closes immediately after you confirm, and Cash App will not refund money left in a closed account.
- If you change your mind, contact Cash App support to ask about reopening your account.
Why you might want to close your Cash App account
People close Cash App accounts for different reasons. You might no longer use peer-to-peer payments and want to simplify your financial apps. You might be switching to a different payment service. You might have security concerns or want to stop receiving notifications. Or you might be closing it because you no longer need to send or receive money from friends and family.
If you are closing because of fraud or unauthorized transactions, do not just close the account. Contact Cash App support first to report the issue and ask them to investigate. Closing the account does not reverse fraudulent charges, and it may actually make it harder for support to help you recover money.
What happens to your money before you close
Cash App holds money in two places: your Cash App balance (money you have loaded into the app but not yet spent) and your linked bank account (which Cash App can access to pull money for payments). When you close your account, Cash App does not touch your linked bank account. Your bank account stays open and your money stays there.
The money in your Cash App balance is different. You must move it out before closing. To do this, open Cash App, tap the Money icon at the bottom, tap Cash Out, choose the amount, select your linked bank account, and confirm. The transfer usually takes one to three business days, though it can be faster if you pay a small fee for instant transfer.
If you have a Cash Card (a debit card linked to your Cash App account), you can also spend down your balance by using the card at stores or online. Once your balance is zero, you are ready to close.
What you lose when you close your account
Closing your Cash App account deletes your transaction history permanently. You will no longer be able to see past payments, money received, or transfers. If you need records of transactions for taxes, refunds, or disputes, take screenshots or export your transaction history before you close. Cash App does not provide transaction records after an account is closed.
You also lose access to any Cash Card you have linked to the account. If you have a physical Cash Card, it will stop working. You cannot reactivate it later if you reopen your account; you would need to order a new one.
Any recurring payments or subscriptions you set up through Cash App will be cancelled. If you have automatic transfers scheduled, they will not go through. Make sure you have moved those payments to another method before closing.
Pending transactions and what happens to them
If you have a payment in progress when you close your account, Cash App will cancel it. The money will return to whoever sent it, or it will stay in your account if you were the one sending it. This can take a few business days to process.
Do not close your account while waiting for a payment to arrive or while a transfer is in progress. Wait until all transactions are complete. If you close during a pending transaction, you may not receive the money, and it can be difficult to recover.
How to reopen your account if you change your mind
If you close your account and then change your mind, you have options. You cannot simply reopen the same account. Instead, you can contact Cash App support through the app or at their website and ask if they can reopen your account. They may be able to do this if you closed recently and did not have any issues with fraud or violations of their terms of service.
If Cash App will not reopen your account, you can create a new one using a different phone number or email address. However, you will lose all your transaction history and any contacts you had saved. You will also need to re-link your bank account and re-order a Cash Card if you want one.
Alternatives to closing your account
If you do not use Cash App much but want to keep the option open, you do not have to close it. You can simply stop using it. Your account will remain open and inactive, and you can log back in anytime without creating a new account. There is no monthly fee for having an inactive Cash App account.
If you are concerned about security, you can change your password, enable two-factor authentication, and review your linked bank accounts and payment methods. You can also remove your bank account from Cash App without closing the account entirely, which limits what someone could do if they gained access to your account.
If you want to stop receiving notifications, you can turn off push notifications in your phone's settings or in the Cash App settings menu without closing the account.
Frequently Asked Questions
Can I close my Cash App account if I have pending transactions?
Cash App will let you close your account even if you have pending transactions, but it will cancel them. Money in transit may take a few days to return to the sender. It is better to wait until all transactions are complete before closing.
What if I forgot my password and cannot access my account to close it?
Tap Trouble Logging In on the Cash App login screen and follow the steps to reset your password. Once you regain access, you can close the account normally. If you still cannot get in, contact Cash App support through their website.
Will closing Cash App affect my credit score?
No. Cash App is not a credit product and does not report to credit bureaus. Closing your account has no impact on your credit score or credit history.
Can someone else close my Cash App account?
No. Only the account holder can close the account. You must have access to your phone and be able to log in. If someone else has closed your account without permission, contact Cash App support immediately to report unauthorized access.
What happens to my Cash App balance if I do not close my account?
Your balance stays in your account indefinitely. There is no time limit on how long you can keep money in Cash App. However, if your account is inactive for a very long time, Cash App may freeze it for security reasons, and you would need to contact support to reactivate it.