Change your address online, by phone, or in person at a branch
You can update your mailing address on a Wells Fargo checking or savings account through three routes: the Wells Fargo website or mobile app (fastest), a phone call to customer service, or a visit to a branch in person. The online method takes minutes and takes effect immediately for most account types. Phone and branch updates also process the same day, though mail sent before the change reaches your old address.
Your address change affects where Wells Fargo sends statements, tax documents, and account notices. If you have multiple accounts—checking, savings, credit cards, loans—you may need to update each one separately, depending on how they are linked in your online profile. A single address change in your online account settings usually covers all deposit accounts under that login, but credit cards and loans sometimes require separate updates.
Key Takeaways
- Online updates through Wells Fargo's website or app are the fastest method and take effect the same day for most accounts.
- You can also call Wells Fargo customer service or visit a branch, and both methods process the same day.
- Address changes apply to statements and official mail, but do not affect where direct deposits or automatic payments are sent unless you change those separately.
- If you have credit cards or loans through Wells Fargo, you may need to update the address on those accounts separately from your deposit accounts.
- After you change your address, watch for a confirmation letter at your new address within one to two weeks.
Update your address online through Wells Fargo's website or app
Log into your Wells Fargo account at wellsfargo.com or open the Wells Fargo mobile app. From the home screen, look for "Profile" or "Settings"—the exact label varies by app version. Select "Personal Information" or "Contact Information," then find the mailing address field. Enter your new address and save the change.
The system will ask you to confirm the address before it processes. Once you confirm, the change takes effect immediately for statements and notices. You will receive a confirmation email at the address on file. If you do not see the change reflected in your account within a few hours, sign out and sign back in to refresh your session.
Change your address by calling Wells Fargo customer service
Call the number on the back of your debit card or Wells Fargo's main customer service line. Have your account number and a form of identification ready—the representative will verify your identity before making any changes. Tell them you want to update your mailing address and provide the new address clearly, including the ZIP code.
The representative will confirm the address back to you before processing the change. The update takes effect the same day, though you may not see it reflected online for a few hours. Ask the representative to note in your account that you have changed your address, so if mail arrives at your old address, Wells Fargo staff can flag it.
Update your address in person at a Wells Fargo branch
Visit any Wells Fargo branch with a government-issued ID. Tell a representative you need to update your mailing address. They will pull up your account, confirm your identity, and enter the new address into the system. The change processes immediately and you will receive a written confirmation before you leave the branch.
This method is useful if you have questions about how the change affects multiple accounts or if you want to update other account details at the same time. Bring your account number if you have it, though the representative can look it up using your ID and name.
What happens to direct deposits and automatic payments when you change your address
Changing your mailing address does not automatically change where direct deposits land or where automatic payments are drawn from. Your direct deposit routing information and automatic payment instructions stay the same unless you change them separately. If you are moving banks entirely or closing an account, you will need to update direct deposit and bill payment information with your employer and creditors.
If you are staying with Wells Fargo but moving to a new address, your direct deposits and automatic payments continue to work normally. The address change only affects the physical mail Wells Fargo sends you, such as statements and tax forms.
Update your address on Wells Fargo credit cards and loans separately
If you have a Wells Fargo credit card, auto loan, or mortgage, you may need to update the address on those accounts separately from your deposit accounts. Log into your credit card or loan account online and look for "Account Settings" or "Profile." Update the mailing address there as well.
Some linked accounts—for example, a checking account and a savings account under the same login—share a single address. But credit cards and loans often have their own address records in Wells Fargo's system. Call the customer service number on your credit card or loan statement if you are unsure whether the address change applied to that specific account.
Confirm your address change and watch for confirmation mail
After you change your address, Wells Fargo will send a confirmation letter to your new address within one to two weeks. This letter confirms that your mailing address has been updated and lists the accounts affected by the change. Keep this letter for your records.
If you do not receive a confirmation letter within three weeks, log back into your account and verify that the new address appears in your profile. If it does not, contact Wells Fargo customer service to troubleshoot. If mail continues to arrive at your old address after the confirmation letter should have been sent, contact your local post office and file a change of address form with the United States Postal Service as well.
Frequently Asked Questions
Does changing my address stop mail from going to my old address?
No. Wells Fargo will send new mail to your updated address, but any mail already in the system or in transit will go to your old address. File a change of address with the United States Postal Service to have mail forwarded from your old address to your new one for up to one year.
Can I change my address on a Wells Fargo account I share with someone else?
Yes, but the change affects both account holders. If you and another person share an account and disagree on the mailing address, you will need to contact Wells Fargo to discuss options. Some accounts allow multiple mailing addresses, but this varies by account type.
What if I change my address but then move again?
You can update your address as many times as you need. Use the same method—online, phone, or in person—each time you move. There is no limit to how often you can change your mailing address.
Will changing my address affect my credit score or account standing?
No. Updating your mailing address is a routine account maintenance task and does not affect your credit score, account status, or any other aspect of your account. It is purely administrative.
How long does it take for a Wells Fargo address change to show up online?
If you change your address online, it usually appears in your profile immediately. If you change it by phone or in person, it may take a few hours to show up in your online account. If it does not appear within 24 hours, sign out and sign back in to refresh your session, or contact customer service.