Change your Wells Fargo address online, by phone, or in person at a branch
You can update your mailing address with Wells Fargo through three routes: the online banking portal (fastest, takes minutes), a phone call to customer service (takes 10 to 15 minutes), or walking into a branch with your ID (immediate but requires a trip). The address change applies to your account statements, tax documents, and the physical mail Wells Fargo sends you. If you have multiple accounts—checking, savings, credit card, mortgage—you may need to update each one separately, depending on how they are linked in your profile.
Changing your address does not automatically update your mailing address for tax documents like 1099s or 1098s; those follow a separate process tied to your Social Security number in Wells Fargo's tax system. If you are moving and need those documents sent to a new address, you will need to handle that update independently, usually through the same portal or by calling.
Key Takeaways
- Online updates through Wells Fargo's website or mobile app take effect immediately for statements and account mail.
- Calling customer service at the number on the back of your card works if you do not have online access or prefer to verify the change by phone.
- Tax documents (1099s, 1098s) require a separate update in the tax information section of your profile or by contacting Wells Fargo directly.
- Branch visits require a government-issued ID and are useful if you want to update your address and handle other account matters in one trip.
- Allow one to two business days for mail-related changes to take effect, though online statements update immediately.
Update your address online through Wells Fargo's website or app
Log into your Wells Fargo account on the website or mobile app. Look for a settings or profile menu—this is usually in the top right corner or under a menu icon. Select "Profile" or "Account Settings," then find the option for "Address" or "Contact Information." Enter your new address and confirm it matches what you want on file. The system will ask you to review the change before saving.
Once you submit, the change is recorded immediately in Wells Fargo's system. Your next statement will reflect the new address. If you have multiple accounts, check whether the change applied to all of them or only the one you were viewing; some account types may require separate updates. If you see an option to update your mailing address for tax purposes at the same time, take it—this saves a second step later.
Call Wells Fargo customer service to change your address by phone
Find the phone number on the back of your Wells Fargo card or on your most recent statement. When you call, have your account number and a form of identification ready (the representative will verify your identity by asking security questions or confirming personal details). Tell them you want to update your mailing address and provide the new one clearly, including the ZIP code.
The representative will repeat the address back to you to confirm it is correct. Ask them to note in your account whether the change applies to all your accounts or just the one you called about. The change takes effect within one to two business days. Request a confirmation number or ask them to send you a confirmation email so you have a record of when the change was made.
Update your address in person at a Wells Fargo branch
Bring a government-issued ID (driver's license, passport, or state ID) to any Wells Fargo branch. Tell the teller or banker that you need to update your mailing address. They will pull up your account, verify your identity, and enter the new address into the system while you are there. This method is useful if you want to handle the address change and other account matters—like ordering new checks or discussing account options—in one visit.
The change is recorded immediately, and you can ask for a written confirmation before you leave. If you have multiple accounts, confirm with the banker whether the update applies to all of them or only the primary account you discussed.
Update your tax document address separately
Wells Fargo maintains a separate tax information file for documents like 1099s (interest and dividend income) and 1098s (mortgage interest). Changing your mailing address does not automatically update this file. To change where tax documents are sent, log into your account and look for a "Tax Information" or "Tax Documents" section, usually under settings or profile. Enter your new address there and save the change.
If you cannot find the tax information section online, call Wells Fargo and ask to update your tax address specifically. Have your Social Security number ready. Tax documents are typically mailed in January and February, so update this address before the end of the year if you are moving. If you miss the deadline, you can request a duplicate copy be sent to your new address once you receive notice that the original was mailed.
What happens if your address change does not go through
If you updated your address online but your next statement still shows the old address, wait one to two business days—the change may not have processed yet. Log back into your account and verify that the new address is showing in your profile. If it is not there, the change did not save; try updating again or call customer service to confirm the address is on file.
If you changed your address by phone or in person and still receive mail at the old address after two weeks, call customer service again and ask them to check the account notes. Sometimes an address change is entered incorrectly (a missing apartment number, a typo in the ZIP code) and needs to be corrected. Ask the representative to read the address back to you from the system so you can catch any errors.
Forwarding mail and notifying other companies
Changing your address with Wells Fargo does not stop mail from being sent to your old address if you have not notified the post office. File a change of address form with the United States Postal Service (USPS) online at usps.com or at your local post office. This redirects mail from your old address to your new one for up to one year and costs a small fee.
After you update your Wells Fargo address, also notify any other financial institutions, employers, government agencies, and subscription services that send you mail. Wells Fargo will only update its own records; other companies will continue sending statements and notices to your old address unless you tell them separately.
Frequently Asked Questions
How long does it take for my address change to show up on my statements?
Online changes take effect immediately in your account, but your next printed statement will show the new address. If you receive statements monthly, you will see the change on the statement generated after your update. Digital statements update right away if you have paperless statements turned on.
Do I need to update my address for each Wells Fargo account separately?
It depends on how your accounts are linked. If you have multiple accounts under one login, a single address change may apply to all of them. If your accounts are separate or linked differently, you may need to update each one. Log in and check your profile for each account type, or ask a representative when you call.
What if I am moving internationally?
Wells Fargo can accept international addresses for mailing purposes, but the process may differ. Call customer service and tell them you are moving outside the United States. They will confirm whether your account type supports international mail delivery and may ask for additional information. Some account types or services may not support international addresses.
Can I change my address if I do not have online access?
Yes. Call the number on the back of your card or on your statement, or visit a branch in person with your ID. Both methods work without needing to log into the website or app. A representative will update your address over the phone or at the branch while you verify your identity.
Will changing my address affect my credit score or account status?
No. Updating your mailing address is a routine account maintenance task and does not impact your credit score, account standing, or any services linked to your account. It only changes where Wells Fargo sends your mail.