Where to find the username change option
Log into your US Bank account on the website. Once you are signed in, go to the settings or profile area — this is usually found by clicking your name or account icon in the top right corner of the page. Look for a link labeled "Profile Settings," "Account Settings," or "Manage Profile." The exact wording changes, but it will be near other personal information options.
Once you are in settings, find the section for login credentials or username. This may be grouped with password settings or under a heading like "Login Information" or "Security Settings." US Bank keeps this option separate from your password for security reasons, so it will not be in the same place you change your PIN or password.
Key Takeaways
- Your username change happens in Profile Settings or Account Settings, accessed through the menu in the top right corner after you log in.
- You will need to verify your identity before changing your username — US Bank will ask for your password or may send a verification code to your email or phone.
- Your new username must be between 6 and 32 characters and can include letters, numbers, and some special characters, but not spaces.
- The change takes effect immediately, and you will use your new username the next time you log in.
- If you cannot find the username option online, call US Bank customer service at the number on the back of your card — they can change it over the phone.
What information you need before you start
Have your password ready. US Bank requires you to enter your current password to confirm the change, even though you are already logged in. This is a security step to prevent someone else from changing your username if they gain temporary access to your account.
You will also need access to the email address or phone number on file with your account. US Bank may send a verification code to one of these as a second step in the process. If your contact information is out of date, update it in your profile settings first, before you attempt to change your username.
Rules for your new username
Your new username must be at least 6 characters long and no more than 32 characters. It can contain uppercase and lowercase letters, numbers, and some special characters like underscores, hyphens, and periods. Spaces are not allowed.
The username must be unique to your account — you cannot use a username that is already taken by another US Bank customer. If you try to enter a username that is already in use, the system will tell you immediately and ask you to choose a different one. Usernames are not case-sensitive, meaning "JohnSmith" and "johnsmith" are treated as the same.
Step-by-step process to change your username
- Log into your US Bank account at usbank.com.
- Click your name or account icon in the top right corner.
- Select "Profile Settings" or "Account Settings."
- Find the "Login Information" or "Username" section.
- Click "Change Username" or the edit button next to your current username.
- Enter your current password to verify your identity.
- Type your new username in the field provided.
- Review the new username for spelling and accuracy.
- Click "Save" or "Confirm" to complete the change.
- US Bank will send a confirmation email to your registered email address.
The entire process usually takes less than five minutes. Your new username becomes active immediately — you do not need to wait for an email confirmation to use it. However, you should receive a confirmation message on screen and in your email inbox confirming the change was successful.
What to do if the change does not work
If you see an error message saying your username is unavailable, it means another customer is already using it. Go back and try a different username. If you get a message about your password being incorrect, make sure you are entering the password you use to log in, not your PIN or any other security code.
If the website will not let you proceed past the verification step, your email address or phone number on file may be outdated. Go to your profile settings and update your contact information first, then try changing your username again. If you still cannot complete the change after trying these steps, contact US Bank customer service. You can reach them by calling the number on the back of your debit or credit card, or by using the secure message feature within your online account.
Changing your username by phone instead
If you prefer not to change your username online, US Bank customer service can do it for you over the phone. Call the number on the back of your card and tell the representative you want to change your username. They will verify your identity by asking security questions or requesting information from your account, then process the change while you are on the call.
Phone changes usually take a few minutes and become active right away. This method is useful if you are having trouble with the website, if you do not remember your password, or if you simply prefer to speak with someone. There is no fee for this service.
Frequently Asked Questions
Can I change my username back to what it was before?
Yes. If you change your mind shortly after making the change, you can go back into settings and change it again. However, if another customer has already claimed your old username, you will not be able to use it again.
Will changing my username affect my account number or routing number?
No. Your username is only used to log into the website and mobile app. Your account number, routing number, and all other account details stay the same. Changing your username does not affect any payments, transfers, or other banking activity.
Do I need to update my username on the mobile app too?
No. The username you use on the website is the same one you use on the US Bank mobile app. Once you change it on the website, you will automatically use the new username when you log into the app next time.
What if I forget my new username?
On the US Bank login page, click "Forgot username?" and enter your email address or account number. US Bank will send your username to your registered email. You can also call customer service and they will tell you your username over the phone after verifying your identity.
Is it safe to change my username online?
Yes. US Bank uses encryption to protect your information when you change your username online. The website requires your password and may send a verification code to your email or phone as additional security steps. Changing your username through the website is as safe as changing it over the phone.