The fastest way to find a Truist location

Truist's branch locator tool on their website is the quickest way to find a branch or ATM near you. Go to truist.com, click "Locations" in the top menu, enter your address or zip code, and the map will show every Truist branch and ATM within your search radius. You can filter by branch, ATM only, or both, and see hours of operation and services available at each location.

If you're using a mobile device, the Truist mobile app has the same locator built in. Open the app, tap the menu icon, select "Find a location," and search the same way. The app will also use your phone's GPS to show locations sorted by distance from where you are right now.

Both tools let you see which services each branch offers — some locations handle mortgage applications or wealth management, while smaller branches may only handle basic deposits and withdrawals. If you need a specific service, the locator will tell you which branches near you can handle it.

Key Takeaways

  • Truist's branch locator at truist.com or in the mobile app shows every branch and ATM near you, sorted by distance and filtered by service type.
  • You can search by address, zip code, or GPS location, and see hours and available services before you visit.
  • Truist ATMs are free for Truist customers; non-customers may face out-of-network fees depending on their bank.
  • If no Truist branch is nearby, you can handle most banking tasks online, by phone, or through the mobile app without visiting a physical location.
  • Truist is the result of a 2019 merger between BB&T and SunTrust, so some older maps or directories may still list those names.

What to do if there's no Truist branch in your area

If you live in a rural area or a region where Truist doesn't have a physical presence, you can still use Truist's online and phone banking services. Deposits can be made through mobile check deposit in the app, bill payments are handled online, and customer service is available by phone 24/7. Wire transfers, account changes, and most other transactions don't require a branch visit.

For cash deposits that can't be made through ATM or mobile deposit, you have two options: visit a Truist branch during a trip to a larger city, or switch to a bank with branches in your area. Some customers in underserved regions use a combination — keeping a Truist account for online services and opening a second account locally for in-person needs.

Understanding Truist's branch network and service types

Truist operates branches across 17 states, primarily in the Southeast, Mid-Atlantic, and parts of the Midwest. The density of branches varies by state; North Carolina, Virginia, and Florida have the most locations, while coverage thins in western and northern states. The locator tool will show you exactly which states have Truist presence near you.

Not all Truist branches are the same size. Full-service branches handle mortgages, investment services, and business banking. Smaller branches may only offer basic checking and savings accounts, ATM access, and teller services. If you need specialized services like a safe deposit box or a mortgage consultation, the locator will tell you which nearby branches offer them.

Using Truist ATMs outside your local area

Truist customers can use any Truist ATM without a fee, even if it's far from home. If you travel or move temporarily, the branch locator will show you ATMs in your destination area. Truist also participates in the Allpoint ATM network, which means you can withdraw cash at hundreds of thousands of ATMs worldwide — though Allpoint charges a fee per transaction (usually $2 to $3) unless your Truist account type waives it.

Check your account terms to see if your specific account type includes Allpoint fee waivers. Premium checking accounts often do; basic accounts may not. If you travel frequently, this is worth confirming before you leave.

What changed when BB&T and SunTrust merged into Truist

In December 2019, BB&T and SunTrust Banks merged to form Truist Financial Corporation. If you held an account at either bank, it automatically became a Truist account. The merger expanded the branch network significantly, but some locations were consolidated or closed in overlapping markets. If you're looking for a branch that used to be BB&T or SunTrust, it may now be listed under the Truist name or may have closed.

Old maps, directories, or search results may still show BB&T or SunTrust locations. Use the current Truist locator tool to see what's actually open now. If you're trying to find a specific branch you used years ago, searching for "Truist [city name]" will show current locations; the old branch name won't help.

How to prepare before visiting a Truist branch

Before you go, check the branch locator for hours — some branches have reduced hours on weekends or close for lunch. If you need a specific service like opening a new account or discussing a mortgage, call ahead to confirm the branch offers it and to ask if you should schedule an appointment. Many branches take appointments for complex services, which can save you a wait.

Bring a government-issued ID and any documents related to your transaction. If you're opening an account, bring proof of address (a recent utility bill or lease). If you're depositing a check, bring the check and your account number. Having these ready before you arrive speeds up the process.

Frequently Asked Questions

Can I use a Truist ATM if I don't have a Truist account?

Yes, but you'll likely pay an out-of-network fee. The fee depends on your own bank, not Truist. Your bank charges you for using another bank's ATM, and Truist may charge an additional surcharge. Check with your bank about their ATM fees before you withdraw.

Do all Truist branches handle the same services?

No. Larger branches offer mortgages, investment advice, and business services. Smaller branches handle basic deposits, withdrawals, and account changes. The locator tool shows which services each branch offers, so check before you visit if you need something specific.

What if the branch locator shows a location that's closed?

The locator is usually current, but occasionally a branch closes between updates. If you arrive and find it closed, call Truist customer service at the number on your debit card or check, and they'll direct you to the nearest open branch.

Can I do my banking online instead of visiting a branch?

Yes. Most banking tasks — transfers, bill payments, account changes, and check deposits through the mobile app — don't require a branch visit. You only need to visit in person for cash deposits, safe deposit box access, or services that require a signature and ID verification.

Is Truist the same as BB&T or SunTrust?

Truist is the name of the bank after BB&T and SunTrust merged in 2019. If you had an account at either bank, it's now a Truist account. The old branch names no longer exist, so search for "Truist" to find current locations.