BB&T merged with SunTrust in 2019 to become Truist Financial Corporation

Yes, BB&T no longer exists as a separate bank. On December 6, 2019, BB&T and SunTrust Banks completed a merger and rebranded as Truist Financial Corporation. If you had a BB&T account before that date, it is now a Truist account. Your account number, routing number, debit card, and online login may have changed during the transition, but your money stayed in the same institution under new branding.

The merger created one of the largest regional banks in the United States, with branches across the Southeast and Mid-Atlantic. BB&T customers were gradually moved onto Truist systems over several months following the merger close. Some customers experienced temporary service interruptions during the technology migration, but accounts were not lost or frozen.

If you are trying to find information about an old BB&T account, statement, or transaction, you will now search for it through Truist's website, mobile app, or customer service line. Truist inherited all BB&T customer records and can access your full account history.

Key Takeaways

  • BB&T ceased to exist as an independent bank on December 6, 2019, when it merged with SunTrust to form Truist Financial Corporation.
  • Your BB&T account became a Truist account automatically; no action was required from you to keep your money safe.
  • Your account number and routing number may have changed during the systems migration, so check your new Truist statements and cards for updated details.
  • Truist customer service can retrieve any BB&T account history, statements, or transaction records from before the merger.

What happened to BB&T customer accounts during the merger

BB&T customers did not lose their accounts or have to reopen them. Instead, each account was transferred to Truist's systems with the same owner and balance. The process took place over several months in late 2019 and early 2020, with different customer groups moved on different dates depending on their account type and region.

During the migration window, some customers experienced brief outages when accessing online banking or using debit cards. Truist sent notices in advance telling customers when their specific accounts would move to the new system and what to expect. If you had automatic bill payments or direct deposits set up with your BB&T account, you may have needed to update those with your new routing number once the migration was complete.

Any funds in your BB&T account on the merger date remained in your account after the switch. There was no loss of deposits, and FDIC insurance coverage continued without interruption.

Your account number and routing number may have changed

BB&T and SunTrust used different account and routing numbers before the merger. When your account moved to Truist, you received a new account number and a new routing number. This is one of the most important details to update if you have recurring payments or transfers tied to your old BB&T account.

You can find your new Truist account number and routing number by logging into your Truist online account, calling Truist customer service, or visiting a Truist branch. Your new debit card also displays your account number. If you set up automatic bill payments, direct deposits, or ACH transfers using your old BB&T routing and account numbers, those may fail or be rejected once the migration was complete. Contact each biller or employer to provide your new Truist details.

Truist sent customers their new account information in the mail before the migration date, but some notices were lost or overlooked. If you cannot find your new numbers, Truist customer service can provide them immediately.

How to access old BB&T statements and transaction history

Truist maintains the full transaction history of every BB&T account that merged into the system. You can view statements and transactions from your BB&T days by logging into your Truist online account or mobile app and navigating to your account history. Most customers can see statements going back several years without requesting anything.

If you need a specific BB&T statement from before the merger and cannot find it online, contact Truist customer service by phone or visit a branch. Truist can print or email copies of old statements at no charge. You will need to provide your account number (either the old BB&T number or your new Truist number) and the date range you need.

Some older statements may only be available in paper form or may require a few business days to retrieve. Truist keeps records for at least seven years, so statements from 2019 and earlier are still on file.

Truist branch locations and services for former BB&T customers

All BB&T branches became Truist branches after the merger. If you had a BB&T branch near you, it is now a Truist branch with the same address and most of the same staff. You can still visit in person to deposit checks, withdraw cash, open new accounts, or speak with a banker about loans and investments.

Some BB&T branches were consolidated with nearby SunTrust locations after the merger, so a small number of customers lost their closest branch. Truist's website has a branch locator tool where you can find the nearest Truist location to you. You can also use any Truist ATM for free withdrawals and deposits, even if it is not your home branch.

Truist customer service is available by phone, online chat, and through the mobile app. The phone number changed from BB&T's old line to Truist's number, which is listed on your new debit card and statements.

What to do if you still have questions about your old BB&T account

If you are unsure whether a specific account or transaction belongs to you, or if you cannot locate an old BB&T statement, contact Truist directly. You will need to verify your identity by providing your Social Security number, date of birth, and account number (old or new). Truist can then pull up your complete account record and answer questions about the merger transition.

If you believe something went wrong during the migration—such as a missing deposit, an incorrect balance, or a transaction that did not post correctly—report it to Truist as soon as possible. Truist has a dispute process for transaction errors and can investigate what happened to your account during the systems switch. The sooner you report the issue, the faster Truist can research it.

You can also file a complaint with the Consumer Financial Protection Bureau (CFPB) if you believe Truist mishandled your account during or after the merger. The CFPB maintains a public database of complaints and forwards them to the bank for response.

Frequently Asked Questions

Can I still use my old BB&T debit card?

No. Your old BB&T debit card stopped working after the merger. Truist issued you a new debit card with the Truist logo and your new account number. If you did not receive your new card, contact Truist to request a replacement. You can also use your Truist online account or mobile app to make payments and transfers in the meantime.

Do I need to do anything to keep my BB&T account active as a Truist account?

No. Your account was automatically converted to Truist and remains active. You do not need to sign any new paperwork or take any steps. However, you should update your contact information and any recurring payments to reflect your new account and routing numbers to avoid service interruptions.

What if I had a BB&T loan or credit card?

BB&T loans and credit cards also transferred to Truist. Your loan or credit card account number may have changed, and you should receive new statements and cards in the mail. Log into your Truist online account to see all your accounts—checking, savings, loans, and credit cards—in one place. Your payment due dates and terms remain the same.

Can I get a copy of a BB&T statement from 2018 or earlier?

Yes. Truist keeps records for at least seven years, so statements from 2018 and earlier are still available. Contact Truist customer service with the date range you need, and they can email or mail you copies. There is no charge for this service.

What if I forgot my BB&T online banking password?

Your old BB&T online banking login no longer works. You will need to set up a new Truist online account using your new account number and email address. Visit Truist's website and select "Enroll" or "Register" to create your new login. If you need help, Truist customer service can walk you through the process.