You can close a Truist savings account online through your digital banking portal, but the process depends on your account balance and whether you have linked accounts
Truist does not offer a full account closure option in their online banking app or website. Instead, you will need to either transfer your remaining balance to another bank and let the account sit dormant, or call Truist customer service at 1-800-872-2657 to request formal closure. If your account has a zero balance and no pending transactions, you can stop using it immediately. If your account still holds money or has automatic payments tied to it, you must move the funds first.
The fastest route is to transfer your balance online to another bank using an external transfer, then contact Truist by phone to confirm closure. This takes two to five business days for the transfer to complete, plus a few minutes on the phone. If you prefer not to call, you can visit a Truist branch in person with your ID and ask a banker to close the account on the spot.
Key Takeaways
- Truist does not allow you to close a savings account through their website or mobile app—you must call 1-800-872-2657 or visit a branch in person.
- Before closing, transfer any remaining balance to another bank using the external transfer feature in your Truist online banking portal.
- The transfer typically takes two to five business days to complete, and you should wait for it to finish before requesting account closure.
- Once your balance reaches zero and all pending transactions clear, call Truist to formally close the account and confirm it will not reopen.
How to transfer your balance out of Truist online
Log into your Truist online banking account on the website or mobile app. Navigate to the Transfers section, usually found in the main menu under "Move Money" or "Transfers." Select "Transfer to External Account" or "Add External Account" if this is your first transfer to another bank.
Enter the routing number and account number of the bank where you want your money to go. Truist will verify the account details, which may take one to two business days. Once verified, you can initiate the transfer. Enter the amount you want to move—typically your full account balance—and select the date you want the transfer to occur. Truist usually processes external transfers within two to five business days, depending on the receiving bank.
Keep the confirmation number from your transfer. Do not close your Truist account until the money has arrived at your new bank and the transfer shows as complete in your Truist account history.
What to do if you have automatic payments or direct deposits linked to the account
Before you close your savings account, check whether any automatic bill payments, subscription charges, or direct deposits are connected to it. Log into your Truist account and review the last three months of transactions to spot recurring payments. If you find any, you will need to update those payment methods before closing the account.
For automatic bill payments, log into each biller's website (your utility company, insurance provider, loan servicer, etc.) and change the payment method to a different bank account or credit card. For direct deposits—such as paychecks or government benefits—contact your employer's payroll department or the benefit administrator and provide them with your new bank account information. This process can take one to two pay periods to take effect, so plan ahead.
Once all automatic payments and deposits have been moved, wait one full pay cycle to confirm nothing is still trying to hit the old Truist account. Then proceed with the balance transfer and account closure.
Calling Truist to formally close your account
After your balance has transferred out and cleared at your new bank, call Truist customer service at 1-800-872-2657. Have your account number and ID ready. Tell the representative you want to close your savings account. They will confirm that your balance is zero, check for any pending transactions or holds, and process the closure request.
The representative will ask why you are closing the account—this is optional feedback and does not affect the closure. Ask them to confirm in writing that the account is closed and will not be reopened. Some representatives will email you a confirmation; others will mail it. Request email confirmation if possible so you have proof immediately.
After closure, the account will no longer appear in your online banking portal within one to three business days. If the account still shows up after a week, call back to confirm the closure went through.
Closing your account in person at a Truist branch
If you prefer not to use online banking or phone support, you can close your account by visiting any Truist branch. Bring your ID and your Truist debit card or account number. Tell the banker you want to close your savings account.
The banker will check your balance. If you have money in the account, they can withdraw it in cash, transfer it to another account you own at Truist, or initiate a transfer to an external bank. If you choose to transfer to an external bank, the banker can start the process on the spot, though the transfer will still take two to five business days to complete. Once your balance is zero, the banker will close the account and give you a receipt.
Closing in person is the fastest way to handle it if you have a branch nearby, because the banker can answer questions about your account and process everything in one visit.
What happens to your account after closure
Once Truist closes your account, you will lose access to it through online banking and your debit card will stop working. Any checks you wrote against the account will bounce if they have not yet cleared. Make sure all checks have cleared before you close the account, or contact anyone you wrote checks to and let them know the account is closing.
Truist will keep records of your closed account for seven years for tax and regulatory purposes. If you need a statement or transaction history after closure, you can request it by calling customer service. The bank will not reopen a closed account, so if you change your mind, you will need to open a new account instead.
If your account goes dormant instead of formally closed—meaning you stop using it but never request closure—Truist may eventually declare it inactive and transfer the balance to your state's unclaimed property program. Formally closing the account prevents this from happening.
Frequently Asked Questions
Can I close my Truist savings account if it still has a balance?
No, you must transfer the balance out first. Use the external transfer feature in your online banking portal to move the money to another bank, wait for it to clear, then call to close the account. You cannot close an account with money in it through online banking.
How long does it take to close a Truist account?
If your balance is already zero, closure takes a few minutes on the phone. If you need to transfer money out first, add two to five business days for the transfer to complete, then a few minutes to call and request closure. In-person closure at a branch is fastest if you can visit the same day.
Will closing my account hurt my credit score?
No. Closing a savings account does not affect your credit score because savings accounts are not reported to credit bureaus. Only credit accounts like credit cards and loans appear on your credit report.
What if I have a pending transaction when I try to close?
Truist will not close the account until all pending transactions have cleared. Wait for pending charges or transfers to complete, then try again. This usually takes one to three business days.
Can I reopen a Truist account after I close it?
No, Truist will not reopen a closed account. If you change your mind, you will need to open a new savings account. The new account will have a different account number and will start fresh with no history from the old account.