You can close a TD Bank savings account online through TD Bank's website or mobile app, but the process depends on your account balance and whether you have linked accounts

TD Bank does not offer a full account closure option through their online banking portal. Instead, you must either call TD Bank customer service at 1-800-937-8372, visit a branch in person, or use their mobile app to request closure. The fastest route is usually a phone call, which takes about 10 to 15 minutes. If you choose to visit a branch, bring a valid ID and any debit cards associated with the account.

Before you close the account, make sure your balance is zero. If money remains, TD Bank will not process the closure request. You can transfer funds to another account at TD Bank or an external bank using their online transfer tool, or withdraw the money in cash at a branch or ATM.

If your savings account is linked to a checking account or has automatic payments or direct deposits attached, TD Bank may ask you to update those arrangements before closing. This prevents payments from failing after the account shuts down.

Key Takeaways

  • TD Bank does not allow full account closure through their website, so you must call 1-800-937-8372, visit a branch, or use their mobile app to request it.
  • Your account balance must be zero before TD Bank will close the account; transfer or withdraw any remaining funds first.
  • If you have automatic payments, direct deposits, or linked accounts, update those before requesting closure to avoid service interruptions.
  • Closing an account takes one to three business days after your request is submitted, and you will receive written confirmation by mail.
  • Keep your final statement and any confirmation documents for your records in case of disputes or tax reporting needs.

How to close your account by phone

Calling TD Bank customer service is the most straightforward method. Have your account number, Social Security number, and a valid ID ready. Call 1-800-937-8372 and tell the representative you want to close your savings account. They will verify your identity, confirm your account balance is zero, and check for any linked services or recurring transactions.

The representative will ask why you are closing the account—this is optional information, and you do not have to provide a detailed reason. Once they confirm everything is in order, they will submit the closure request. The account will close within one to three business days. TD Bank will mail you a final statement showing the closure date and any remaining balance (which should be zero).

If you have questions during the call, ask them before confirming the closure. Once the request is submitted, you cannot undo it through the same call, though you can contact TD Bank again if you change your mind before the account officially closes.

Closing your account through the TD Bank mobile app

The TD Bank mobile app allows you to request account closure without calling. Open the app, log in, and navigate to your savings account. Look for a menu option labeled "Account Services," "Manage Account," or "More Options"—the exact label varies by app version. Select the option to close or deactivate the account.

The app will walk you through a series of questions: confirming your balance is zero, checking for linked accounts, and asking whether you have any pending transactions. Answer each prompt honestly. If the app detects a non-zero balance, it will stop and direct you to transfer or withdraw funds first.

After you submit the request through the app, you will receive an on-screen confirmation with a reference number. Save this number. The closure will process within one to three business days, and you will receive a confirmation email and a final statement by mail.

Closing your account in person at a TD Bank branch

If you prefer to close your account face-to-face, visit any TD Bank branch during business hours. Bring your valid ID (driver's license, passport, or state ID) and your debit card if you have one. Tell the teller you want to close your savings account.

The teller will verify your identity, check your balance, and review any linked accounts or automatic transactions. If your balance is not zero, they can help you transfer funds to another account or withdraw cash on the spot. Once everything is settled, they will submit the closure request and give you a receipt with a reference number.

The account will close within one to three business days. You will receive a final statement by mail confirming the closure. Keep this statement for your records.

What to do with your money before closing

TD Bank will not close an account with a balance. Before you request closure, move all remaining funds out. You have three options: transfer to another TD Bank account, transfer to an external bank, or withdraw in cash.

To transfer to another TD Bank account, log into online banking, select "Transfers," and move funds from your savings account to your checking account or another TD account. This is instant and free. To transfer to an external bank, use the "External Transfers" or "Move Money" option in online banking. You will need the receiving bank's routing number and your account number at that bank. External transfers typically take one to three business days.

If you prefer cash, visit a TD Bank branch or ATM and withdraw the full balance. ATM withdrawals are instant, but some ATMs have daily limits—check your limit before you plan your withdrawal. If your balance exceeds the daily ATM limit, visit a branch and withdraw at the teller window instead.

Handling linked accounts and automatic transactions

If your savings account is linked to a checking account for overdraft protection, or if you have automatic bill payments or direct deposits attached, you must address these before closing. TD Bank may not allow closure until you update these arrangements.

Log into online banking and review your account settings. Look for sections labeled "Linked Accounts," "Bill Pay," or "Direct Deposits." If overdraft protection is enabled, turn it off. If you have automatic payments scheduled, cancel them or redirect them to another account. If you receive direct deposits into this savings account, update your employer or the paying organization with your new account number.

After you make these changes, wait one to two business days for them to take effect, then request account closure. This prevents payments from bouncing or direct deposits from failing after the account closes.

What happens after you close your account

Once TD Bank processes your closure request, the account will no longer accept deposits or withdrawals. Any debit card associated with the account will stop working. If you have checks linked to this savings account (which is rare), those checks will bounce.

You will receive a final statement by mail within five to seven business days. This statement shows the closure date, your final balance (which should be zero), and any fees charged in the final billing period. Keep this statement for your tax records and in case you need to prove the account was closed.

If you later realize you need to access information from this account—for tax purposes, dispute resolution, or other reasons—contact TD Bank. They keep records of closed accounts for seven years and can provide copies of statements or transaction history if needed.

Frequently Asked Questions

Can I close my TD Bank savings account if it has a negative balance?

No. You must bring the balance to zero or positive before closing. If your account is negative, you owe TD Bank that amount. Contact customer service to arrange payment of the negative balance, then request closure.

Will closing my savings account affect my credit score?

Closing a savings account does not affect your credit score because savings accounts are not reported to credit bureaus. Only credit accounts (credit cards, loans, lines of credit) impact your score.

How long does it take for TD Bank to close my account after I request it?

TD Bank typically closes accounts within one to three business days of your request. You will receive written confirmation by mail. If the account is still open after five business days, contact customer service to check the status.

What if I have pending transactions when I request closure?

TD Bank may delay closure until pending transactions clear. If you have checks you wrote or transfers in progress, wait for them to post before requesting closure. You can ask the customer service representative to check for pending items before submitting your request.

Can I reopen a closed TD Bank savings account?

Yes, but you will need to open a new account. TD Bank does not reactivate closed accounts. You can open a new savings account online, through the mobile app, or at a branch. There is no penalty for opening a new account after closing one.