You can close a TD Bank account by visiting a branch, calling customer service, or using online banking—the method depends on your account type and whether you have outstanding balances
TD Bank lets you close most checking and savings accounts through three routes: in person at any branch, by phone with customer service, or online if your account is in good standing. The fastest way is usually a branch visit, where a banker can confirm your account balance, handle any remaining transactions, and close it the same day. Phone and online closures take longer because they require written confirmation and mail processing.
Before you close, make sure any automatic payments or direct deposits tied to the account are redirected elsewhere. TD will not close an account with a negative balance—you have to bring it to zero or positive first. If you have a TD credit card, mortgage, or loan, closing a checking or savings account does not affect those products.
Key Takeaways
- Visit a TD Bank branch with your ID to close an account same-day, or call 1-800-937-8372 to start the process by phone.
- Stop all automatic payments and direct deposits before closing, or redirect them to your new bank account first.
- Bring your account balance to zero or positive—TD will not close an account that is overdrawn.
- Request a final statement or confirmation of closure in writing so you have proof the account is closed.
- If you have a joint account, both owners must consent to the closure, or one owner can remove the other first.
Closing at a TD Bank branch in person
Walk into any TD Bank branch with a valid photo ID and tell the banker you want to close your account. Bring your debit card and any checkbooks if you have them. The banker will pull up your account, confirm the balance, and ask why you are closing—this is routine and does not affect the closure.
If your balance is positive, the banker can issue you a cashier's check, transfer the funds to another account you name, or give you cash on the spot. If your balance is zero, the account closes immediately. You will receive a final statement by mail within 7 to 10 business days. Ask the banker for a written confirmation of closure before you leave—this protects you if TD later claims the account is still open.
If you have automatic payments or recurring charges set up, the banker can show you which ones are active. Cancel them before closing, or make sure they are redirected to your new bank. TD will not automatically forward these to another account.
Closing by phone with TD customer service
Call TD Bank customer service at 1-800-937-8372 and tell the representative you want to close your account. Have your account number and a form of ID ready. The representative will verify your identity, review your account balance, and ask about automatic payments.
If you have a positive balance, the representative can arrange a check to be mailed to you or transfer the funds to another TD account or external bank account. This takes 5 to 7 business days. If your balance is zero, the closure is processed immediately, but you will still receive a final statement by mail.
Phone closures require written confirmation. The representative will send you a closure confirmation letter by mail or email. Keep this document—it proves the account was closed on the date stated. If you do not receive it within 10 business days, call back and request it again.
Closing through TD online banking
Log into your TD Bank online account and look for account settings or account management. Some TD accounts allow you to request closure directly through the portal, but this option is not available for all account types. If you see a "close account" or "manage account" option, click it and follow the prompts.
Online closure requests are processed within 5 to 10 business days. You will receive a confirmation email and a final statement by mail. This method works best if your account is in good standing, has a zero or positive balance, and has no pending transactions.
If the online option is not available for your account type, you will need to use the phone or branch method instead. Some savings accounts, money market accounts, and older account types do not support online closure requests.
What to do before you close
Stop or redirect all automatic payments and direct deposits at least one week before closing. Log into your account and review the last 30 days of transactions to find recurring charges. Common ones include subscription services, gym memberships, insurance payments, and utility bills. Contact each company and update your payment method or account number.
If you receive a paycheck via direct deposit, contact your employer's payroll department and provide your new bank account number. Do not wait until after you close the TD account—direct deposits that arrive after closure will be returned to your employer, and you will have to request a manual check or resubmit your banking information.
Check your account balance and bring it to zero if it is negative. If you owe money, deposit funds to cover the overdraft before closing. TD will not process a closure request on an overdrawn account.
Closing a joint account
If the account is held jointly with another person, both owners must consent to the closure. You cannot close a joint account alone. Contact TD and ask whether you can remove the other owner first, which converts it to a single-owner account that you can then close. The other owner will need to sign a form authorizing the removal.
Alternatively, both owners can visit a branch together, or one owner can call customer service with the other owner on the line to authorize the closure. If you and the other owner disagree about closing, TD will not process the request without both signatures.
What happens after you close
Your account will be closed within one business day if you close in person, or within 5 to 10 business days if you close by phone or online. You will receive a final statement showing all transactions up to the closure date. Keep this statement for your records.
Once closed, you cannot use your debit card, write checks, or access the account online. Any checks you wrote before closing that have not yet cleared will still be processed against the account balance. If a check arrives after the account is closed, it will be returned to the sender marked "account closed."
If you later realize you need to reopen an account or have questions about a transaction that occurred before closure, contact TD customer service. They can provide copies of old statements and help resolve any issues, but they cannot reopen the account—you would have to open a new one.
Frequently Asked Questions
Can I close my TD account if I have a negative balance?
No. You must bring your account to zero or positive before TD will close it. Deposit funds to cover any overdraft, then request closure. If you do not pay the negative balance, TD may send it to collections.
What if I have pending transactions when I try to close?
Wait for pending transactions to clear or post before closing. If you close with pending transactions, they may still process against the account after closure, which can cause overdraft fees or returned checks. Ask the banker or representative to confirm all pending items are complete.
Will closing my TD Bank account hurt my credit?
Closing a checking or savings account does not affect your credit score. Credit bureaus only track credit products like credit cards, loans, and mortgages. Closing a bank account is a routine transaction with no credit impact.
How long does it take to close a TD Bank account?
In-person closures at a branch happen same-day. Phone and online closures take 5 to 10 business days. You will receive a final statement by mail within 7 to 10 business days after closure.
What if I closed my account and a check still arrives?
The check will be returned to the sender marked "account closed." Contact the person or company who sent it and ask them to reissue it to your new bank account. Provide your new routing and account number.