Call TD Bank or visit a branch to close your account
The fastest way to close a TD Bank account is to call their customer service line at 1-800-937-8372 and ask to speak with someone about account closure. They will verify your identity, confirm you want to close the account, and walk you through what happens next. You can also walk into any TD Bank branch in person and ask a teller to close the account on the spot.
Before you call or visit, make sure your account balance is zero or positive. If you have an outstanding balance, you will need to pay it before closing. If you have a positive balance, TD Bank will send you a check or transfer the money to another account you specify.
The phone line is open Monday through Friday, 8 a.m. to 9 p.m. Eastern Time, and Saturday 9 a.m. to 5 p.m. Eastern Time. If you close in person, bring a photo ID and your debit card or account number.
Key Takeaways
- Call 1-800-937-8372 or visit a TD Bank branch to close your account; the phone line is faster if you do not have a branch nearby.
- Your account balance must be zero or positive before closure; if you owe money, you must pay it first.
- TD Bank will send any remaining balance to you by check or transfer it to another account you provide.
- Stop using the account and any linked debit cards immediately after closure is confirmed, as transactions may still process for a few days.
- If you have automatic payments or direct deposits set up, change those arrangements before you close the account to avoid failed transactions.
What to do before you call or visit
Review your account for any pending transactions or automatic payments. If you have bills set to pay from this account—insurance, utilities, subscriptions, loan payments—you need to update those payees with a new payment method before you close. Automatic payments that try to process after closure will fail, and you could miss a payment deadline.
If you receive direct deposits into this account, log into your employer's payroll system or contact your HR department and update your banking information. The same applies to government benefits, tax refunds, or any other regular deposits. These will bounce if the account is closed.
Write down your current balance and any recent transactions. This is your record in case a charge appears after closure or if you need to dispute something later.
What happens to your debit card and checks
Your debit card will stop working once the account is closed. If you have checks linked to this account, they will no longer be valid. Destroy any unused checks by tearing them up or shredding them so they cannot be used fraudulently.
If you have a TD Bank credit card (separate from your checking or savings account), closing your checking or savings account does not close the credit card. You will need to close the credit card separately if that is what you want to do.
Timing and what to expect after closure
Account closure is usually immediate once you confirm it with a representative. However, it can take three to five business days for the closure to fully process in TD Bank's system. During this time, do not attempt to use the account.
If you have a positive balance, TD Bank will mail a check to the address on file within seven to ten business days, or they can transfer the money to another bank account you provide. If you choose a transfer, it typically arrives within one to three business days.
After closure is complete, you will no longer be able to log into online banking for that account. If you have other accounts with TD Bank, those will remain active and you can still access them.
If you have a joint account
If the account is held jointly with another person, both account holders must agree to close it. You cannot close a joint account on your own. If the other person does not want to close the account, you have two options: ask TD Bank about removing yourself as an authorized user (which leaves the account open under the other person's name), or contact TD Bank to discuss your options.
If you remove yourself from a joint account, the remaining account holder becomes solely responsible for any fees or overdrafts. Make sure any shared expenses are settled before you remove yourself.
Closing a TD Bank credit card instead
If you want to close a TD Bank credit card rather than a checking or savings account, call the number on the back of your card or call 1-800-937-8372 and ask for the credit card department. Pay off any balance first. After closure, the card will no longer be usable, but you remain responsible for any balance that was on it at the time of closure.
Closing a credit card can affect your credit score because it reduces your total available credit and may increase your credit utilization ratio on other cards. If you are concerned about this, you can ask TD Bank to keep the account open but inactive instead of closing it completely.
What to do if you cannot reach customer service
If you call and wait times are long, try calling early in the morning or late in the afternoon on a weekday. You can also visit a branch in person, which usually has shorter wait times than the phone line.
If you have a TD Bank online banking account, you can send a secure message through your account dashboard asking about closure. A representative will respond within one to two business days, though they will likely ask you to call or visit to complete the closure.
Frequently Asked Questions
Can I close my account online?
TD Bank does not allow you to close an account through their website or mobile app. You must call 1-800-937-8372 or visit a branch in person. This is a security measure to prevent unauthorized closures.
What if I have overdraft fees or a negative balance?
You must pay any negative balance before the account can be closed. If you owe money, the representative will tell you the amount and your payment options. You can pay by debit card, transfer from another account, or check.
Will closing my account affect my credit score?
Closing a checking or savings account does not affect your credit score because these accounts are not reported to credit bureaus. Closing a credit card may lower your score slightly because it reduces your available credit.
How long does it take to get my remaining balance after closure?
If TD Bank mails a check, it takes seven to ten business days. If you request a transfer to another bank account, it typically arrives within one to three business days. Ask the representative which option is faster when you close the account.
Can I reopen a closed TD Bank account?
You can open a new account with TD Bank at any time, but you cannot reopen the exact same closed account. The old account number will not be reactivated. Opening a new account takes about fifteen minutes in a branch or online.