You can close a TD Bank account in person, by phone, or by mail, but you must settle any outstanding balance and remove automatic payments first

TD Bank does not charge a fee to close an account. Before you close, you need to move any remaining money out, stop any automatic bill payments or direct deposits tied to that account, and make sure any pending checks or transfers have cleared. Once you start the closure process, it typically takes three to five business days for the account to fully close, though TD may take longer if there are outstanding transactions.

The fastest way to close is to visit a TD Bank branch in person with your ID. If you cannot get to a branch, you can call TD Bank customer service at 1-800-937-8372 and request closure over the phone. You can also send a written request by mail, though this takes longer and gives you less certainty that the request was received.

Key Takeaways

  • Withdraw or transfer all money from the account before closing, and confirm the balance is zero.
  • Cancel any automatic bill payments, recurring transfers, or direct deposits linked to the account at least a week before closure.
  • Visit a branch with your ID for the fastest closure, or call 1-800-937-8372 to close by phone.
  • Ask TD to confirm the account is closed and request written confirmation if you need it for your records.
  • If you have a linked credit card or line of credit, closing the deposit account does not close those products.

Empty the account and stop automatic transactions

Before you contact TD to close the account, move all remaining money out. You can transfer it to another bank account using TD's online banking or mobile app, withdraw it in cash at a branch, or request a cashier's check. Check your balance online or call customer service to confirm it is zero.

Next, cancel any automatic bill payments, recurring transfers, or direct deposits that use this account. Log into TD's online banking portal and review the "Payments" or "Transfers" section for any scheduled transactions. If you receive a paycheck or government benefit deposited to this account, contact your employer or the benefit administrator to change the deposit account. If you have automatic bill payments set up, log into each biller's website and update the payment method or cancel the automatic payment. Do this at least a week before you plan to close the account, so there is time for the changes to take effect.

If you are not sure whether there are pending transactions, call TD customer service at 1-800-937-8372 and ask them to review the account for any scheduled activity. They can tell you if there are outstanding checks, pending transfers, or automatic payments that have not yet posted.

Close the account in person at a TD Bank branch

Bring your government-issued ID and your TD debit card (if you have one) to any TD Bank branch. Tell the teller you want to close the account. They will verify your identity, confirm the account balance is zero, and process the closure. This usually takes 10 to 15 minutes. Ask the teller to print a confirmation receipt showing the account is closed.

If you have a TD credit card or line of credit linked to the same customer profile, closing the deposit account will not close those products. The teller will confirm whether you have other accounts or credit products that will remain open.

Close the account by phone

Call TD Bank customer service at 1-800-937-8372 and tell them you want to close your account. Have your account number and ID ready. The representative will verify your identity, confirm the balance is zero, and process the closure. Ask them to send you written confirmation of the closure by mail or email. This protects you if there is a dispute later about whether the account was actually closed.

The phone line is open Monday through Friday, 8 a.m. to 8 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time. If you call outside these hours, you can leave a message or try again during business hours.

Close the account by mail

Write a letter to TD Bank requesting account closure. Include your full name, account number, the account type (checking or savings), and your signature. Mail it to the address on your most recent TD Bank statement or to TD Bank's customer service address, which you can find on their website.

Closing by mail is slower and riskier because you have no way to confirm TD received the letter or processed the request. There is also a delay between when you mail it and when TD receives it. If you use this method, keep a copy of the letter and consider sending it via certified mail so you have proof of delivery. Call customer service a week after mailing to confirm the account is closed.

What happens after you close the account

Once the account is closed, you cannot use the debit card or access the account online. Any checks you wrote from that account will bounce if they have not yet cleared. If you forgot to cancel an automatic bill payment, the biller will receive a rejection notice and may charge you a fee for the failed payment. This is why canceling automatic payments before closure is critical.

TD will send you a final statement showing the account closure date and confirming the balance was zero. Keep this statement for your records. If you need to dispute a transaction or have questions about the account later, you will need proof that the account is closed.

If you have a TD credit card or other products

Closing your TD Bank deposit account does not close a TD credit card, TD line of credit, or other credit products. Those accounts remain open and active unless you close them separately. If you want to close a credit card, call the number on the back of the card or contact customer service. If you want to close a line of credit, you may need to pay off the balance first.

If you have a TD overdraft protection plan or other services linked to the deposit account, those will stop working once the account closes. You do not need to cancel them separately, but you may want to call customer service to confirm they are deactivated.

Frequently Asked Questions

Will TD charge me a fee to close my account?

No. TD Bank does not charge a fee to close a deposit account. If you are closing because of a monthly maintenance fee, you can also ask the teller or representative whether you may have access to for a fee waiver or account type change instead.

What if I have a pending check that has not cleared?

Wait until the check clears before closing the account. You can check the status of pending checks in TD's online banking. If a check is still pending after a week, contact the recipient to confirm they received it. Once it clears, the money will leave the account and you can proceed with closure.

Can I reopen the account after I close it?

Yes, you can open a new TD Bank account at any time. However, if you closed the account due to a problem with TD, opening a new account will not change that issue. If you had a negative balance or unpaid fees when you closed, TD may require you to pay those before opening a new account.

What if I forgot to cancel an automatic payment before closing?

The payment will be rejected and the biller will receive a notice. Contact the biller immediately to update your payment method or reschedule the payment. You may be charged a failed payment fee by the biller, but this is their fee, not TD's. To avoid this, always cancel automatic payments at least a week before closing.

Do I need to destroy my TD debit card?

You should cut up or shred your debit card after the account closes so it cannot be used. You do not need to return it to TD, but destroying it prevents accidental use or fraud.