You can close a Regions Bank account online through your digital banking portal, but only for certain account types—and the process requires you to move your money first.
Regions Bank allows you to close checking and savings accounts through their online banking platform if your account is in good standing and has a zero balance. The exact steps depend on whether you use Regions' standard online banking or their mobile app. However, not all account types can be closed online; some require a phone call or a visit to a branch. Before you start, you'll need to transfer any remaining funds to another account, pay off any overdrafts, and make sure no pending transactions are still processing.
The fastest route is usually calling Regions' customer service at 1-800-regions (1-800-734-6267) rather than attempting the online process, because a representative can confirm your account is may be able to access for closure, check for any holds or pending issues, and complete the closure in one call. If you prefer to handle it yourself online, log into your account and look for the account settings or account management section—the exact location varies by device and app version.
Key Takeaways
- Your Regions account must have a zero balance and be in good standing before you can close it online or by any method.
- Checking and savings accounts can usually be closed through online banking, but money market accounts, CDs, and credit cards may require a phone call or branch visit.
- You must transfer all remaining funds to another bank account before initiating closure, and wait for any pending transactions to clear.
- Calling Regions customer service at 1-800-734-6267 is often faster than navigating the online process, especially if your account has complications.
- After closure, keep your final statement and confirmation number for your records in case of disputes or tax reporting needs.
What you need to do before closing your account
Move all your money out first. Transfer your remaining balance to another bank account—either another Regions account you own or an account at a different bank. You can do this through Regions' online banking by setting up an external transfer, or by visiting a branch and asking a teller to move the funds. If you have direct deposits or automatic payments set up on this account, change those to your new account at least a few days before you close it, because some employers and billers take time to process the change.
Pay off any overdrafts or negative balances. If your account is overdrawn, Regions will not let you close it until the balance is zero or positive. If you owe Regions money on this account, that debt must be settled first. Check your account statement to confirm the balance is exactly zero before you attempt to close it.
Wait for pending transactions to clear. If you have checks that haven't cleared, pending debit card charges, or transfers in progress, wait until they post to your account. Closing an account with pending transactions can cause those transactions to fail, which may result in overdraft fees or bounced checks. Give yourself at least five to seven business days after your last transaction before you initiate closure.
Closing your account through Regions online banking
Log into your Regions online banking account on a computer or through the Regions Mobile app. Navigate to the account settings or account management section—this is usually found under a menu labeled "Settings," "Manage Accounts," or "Account Services." The exact location depends on which version of Regions' platform you're using, so if you can't find it immediately, look for a help icon or search function within the app.
Select the account you want to close and look for an option that says "Close Account," "Close This Account," or "Account Closure." Click or tap that option. Regions will ask you to confirm that your account balance is zero and that you understand the account will be permanently closed. You may also be asked to provide a reason for closing the account—this is optional information and does not affect whether your closure is processed.
Review the confirmation screen carefully. Regions will show you the account number, account type, and closure date. Write down or screenshot the confirmation number that appears on your screen—you'll need this if you ever need to reference the closure or dispute a charge that appears after the account is closed. The closure usually takes effect within one to three business days, though Regions may continue to process transactions that were already in the pipeline before you initiated closure.
Closing your account by phone or at a branch
Call Regions customer service at 1-800-734-6267 and tell the representative you want to close your account. Have your account number ready. The representative will verify your identity by asking for your Social Security number, date of birth, or other personal information. They will confirm that your account balance is zero, check for any pending transactions or holds, and ask whether you want to close just this account or multiple accounts if you have several with Regions.
The representative will process the closure over the phone and provide you with a confirmation number. Ask them to email or mail you a written confirmation of the closure, or note the confirmation number they give you so you have proof the account was closed on that date. This is especially important if you're closing the account because of fraud or unauthorized activity.
If you prefer to close your account in person, visit any Regions Bank branch with a valid photo ID and your account number. A teller or banker can close the account on the spot, though they will still require a zero balance and will ask the same verification questions. Closing in person is useful if you have questions about your account history or if you want to ensure there are no complications before the closure is finalized.
Account types that cannot be closed online
Money market accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs) typically cannot be closed through Regions' online banking platform. If you have a CD, you may need to wait until it matures before you can close it without penalty, or you may be able to withdraw the funds early but will forfeit some or all of the interest you've earned. IRAs have specific rules about withdrawals and closures, and Regions will likely require you to speak with a representative to ensure you understand the tax implications.
Credit cards issued by Regions must be closed by phone or in person, not through online banking. Call the number on the back of your card or contact Regions customer service. Before you close a credit card, understand that closing it may affect your credit score, especially if it's one of your oldest accounts or if you have a balance on other cards. Pay off any remaining balance first, and consider whether closing the card is worth the potential impact to your credit.
Business accounts and accounts with multiple owners may have additional requirements or restrictions on online closure. If your account is a business account or is jointly owned, contact Regions directly to learn what documentation or signatures are required before the account can be closed.
What happens after your account is closed
Regions will stop processing transactions on the account immediately, though transactions that were already submitted before closure may still post. If a transaction posts after the account is closed, Regions will typically return it as "account closed" and notify the merchant or sender. This can cause issues with automatic payments or recurring charges, so make sure you've updated all your billers and subscription services before you close the account.
You will receive a final statement showing all activity up to the closure date. Keep this statement for your records for at least one year, in case you need to reference it for tax purposes or to dispute any charges. If you don't receive a final statement within 30 days of closure, contact Regions and request one.
If you later discover a charge or transaction that should have been applied to the closed account, you can still dispute it, but you'll need to act quickly—most banks allow disputes to be filed within 60 days of the transaction date. Have your confirmation number and final statement ready when you contact Regions.
Frequently Asked Questions
What if I close my account and then receive a check or transfer meant for that account?
Regions will return the check or transfer to the sender with a note that the account is closed. The sender will need to reissue the payment to your new account. If you're expecting a large payment or refund, wait until it arrives and clears before you close the account, or notify the sender of your new account number first.
Can I reopen a Regions account after I close it?
Yes, you can open a new account with Regions at any time after closure. However, if your account was closed due to fraud, excessive overdrafts, or violations of Regions' account agreement, Regions may decline to open a new account for you. If you're unsure whether you're may be able to access to open a new account, call customer service and ask.
Will closing my account hurt my credit score?
Closing a checking or savings account does not directly affect your credit score because these accounts don't appear on your credit report. However, closing a credit card or line of credit can affect your score. If you're closing a credit card, the impact is usually temporary and lessens over time.
What if my account has a negative balance when I try to close it?
You cannot close an account with a negative balance. You must deposit enough money to bring the balance to zero, or Regions will apply any funds you transfer in to cover the overdraft. Once the balance is zero, you can proceed with closure.
Do I need to close my account in person, or can I do it entirely online?
For most checking and savings accounts, you can close entirely online without visiting a branch. However, calling customer service is often faster and gives you a chance to ask questions or address any complications before the closure is finalized. If your account type is not supported for online closure, you'll need to call or visit a branch.