You can close a Navy Federal savings account by phone, in person, or by mail—the fastest route is a call to member services

Navy Federal does not require you to visit a branch to close a savings account. Call the member services line at 1-888-842-6328, tell them you want to close the account, and they will walk you through the steps. You can also close the account in person at any Navy Federal branch, or by sending a written request by mail. The account closes once Navy Federal processes your request and transfers or withdraws any remaining balance.

Before you close, make sure you know the account number and have a plan for any money still in the account. Navy Federal will not automatically transfer the balance to another account—you either withdraw it before closing or direct them to move it to a checking account or another savings account you hold with Navy Federal.

Key Takeaways

  • Call 1-888-842-6328 during business hours to close your account over the phone, which is the fastest method.
  • You must withdraw or transfer any remaining balance before the account closes; Navy Federal will not leave money sitting in a closed account.
  • If you have pending transactions or automatic transfers linked to the savings account, cancel or redirect them before closing.
  • Navy Federal will send you written confirmation of the closure, which you should keep for your records.

What to do before you call member services

Check your account balance and review the last few transactions. If there is money in the account, decide whether you want to withdraw it or transfer it to another Navy Federal account. You cannot close an account with a negative balance—you must pay what you owe first.

Look for any automatic transfers or bill payments tied to the savings account. If you have set up automatic deposits or withdrawals, cancel them before closing. If you miss this step, Navy Federal may reject the closure request or the transfers may fail after the account closes, which can trigger overdraft fees or missed payments on bills.

Gather your account number. You will need it when you call. You can find it on your debit card, statements, or in the Navy Federal mobile app or online banking portal.

Closing by phone

Call 1-888-842-6328. Member services is open Monday through Friday, 8 a.m. to 9 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time. Have your account number ready. Tell the representative you want to close your savings account and provide your account number.

The representative will confirm your identity by asking security questions or verifying information on file. They will tell you the current balance and ask what you want to do with it—withdraw, transfer to another account, or request a check. If you choose a check, Navy Federal will mail it to the address on file, which typically takes five to seven business days to arrive.

Once you confirm the action, the account closes. You will receive written confirmation by mail within a few days. Keep this confirmation for your records in case you need proof the account was closed.

Closing in person at a branch

Visit any Navy Federal branch with a valid ID. Bring your account number or the debit card linked to the savings account. Tell the branch representative you want to close the account.

The representative will verify your identity and show you the current balance. You can withdraw the money in cash, transfer it to another account, or request a check on the spot. If you take cash, count it before you leave. If you request a check, the branch can often print it immediately, though some branches may mail it instead.

Ask for written confirmation of the closure before you leave. If the branch does not offer it, request that they note the closure date in your file. You will also receive confirmation by mail.

Closing by mail

Write a letter to Navy Federal requesting closure of your savings account. Include your full name, account number, the date, and your signature. State clearly that you want to close the account and what you want done with the balance—withdraw it, transfer it, or receive a check.

Mail the letter to Navy Federal's mailing address. You can find the current address on the Navy Federal website or by calling 1-888-842-6328 and asking for the address to send account closure requests. Send it by certified mail with return receipt so you have proof Navy Federal received it.

Processing by mail takes longer than phone or in-person closure—typically two to three weeks. During that time, the account remains open. Once Navy Federal receives and processes your letter, they will handle the balance according to your instructions and send you written confirmation.

What happens after you close the account

Navy Federal will stop charging any monthly maintenance fees on the account once it closes. If the account had a fee pending, it will not be charged. Any balance you did not withdraw or transfer will be handled according to your instructions—sent as a check, transferred to another account, or held briefly before being returned to you.

The closed account will remain on your credit report and banking history. This does not hurt your credit score; closed accounts in good standing actually stay on your report longer and can help show a history of responsible account management. If you ever need to reopen a Navy Federal savings account, you can do so by calling member services or visiting a branch.

If you had automatic bill payments or transfers set up through the savings account, make sure they are redirected to another account or cancelled entirely. Navy Federal will not automatically move these to another account, and failed payments can result in late fees or service interruptions.

If you have a negative balance or owe Navy Federal money

You cannot close an account with a negative balance. If your savings account is overdrawn, you must deposit enough money to bring it to zero or positive before Navy Federal will close it. Call member services to confirm the exact amount owed.

If you have other debts with Navy Federal—such as an unpaid loan or credit card balance—closing a savings account does not affect those obligations. You still owe the money, and Navy Federal may pursue collection or offset the debt against other accounts you hold with them.

Frequently Asked Questions

Can I reopen a Navy Federal savings account after I close it?

Yes. You can open a new Navy Federal savings account at any time by calling member services, visiting a branch, or using the Navy Federal website or mobile app. There is no waiting period, and you do not need special permission. You will go through the standard account opening process.

What if I close my account but forget to redirect an automatic transfer?

The transfer will fail once the account closes. If it was a bill payment, the company will not receive the payment and may charge you a late fee. If it was a transfer to another account, the money will not move. Contact Navy Federal immediately to see if they can recover the transaction or redirect it to another account.

Do I need to close my savings account if I want to close my Navy Federal membership?

No, but if you are closing your membership entirely, you must close or transfer all accounts first. Navy Federal will not let you close your membership while you still have open accounts. Close the savings account, then contact member services about closing your membership.

Will closing my savings account affect my credit score?

Closing a savings account does not directly affect your credit score because savings accounts do not appear on your credit report. However, if the account had an overdraft or unpaid fees that were sent to collections, that could hurt your score. A closed account in good standing will remain on your banking history.

How long does it take to close a Navy Federal savings account?

By phone or in person, closure is immediate—the account closes the same day. By mail, it takes two to three weeks from the date Navy Federal receives your letter. You will receive written confirmation by mail within a few days of closure.