Close your Marcus account online, by phone, or by mail

You can close a Marcus savings account in three ways: through your online account, by calling Marcus customer service, or by mailing a written request. The fastest method is online — you can initiate closure through your account dashboard in minutes. If you prefer to speak with someone, call 1-888-1MARCUS (1-888-162-7287). Marcus will process your closure within one to three business days once they receive your request, though the exact timing depends on whether you have a balance to withdraw and how you choose to receive it.

Before you close, make sure your account balance is zero or that you've arranged for the funds to be transferred out. Marcus will not close an account with money still in it. You'll also want to confirm there are no pending transactions or holds on the account. Once closed, you won't be able to access the account or earn interest on any remaining balance.

Key Takeaways

  • You can close your Marcus account online through your dashboard, by phone at 1-888-1MARCUS, or by mailing a written request to Marcus's address.
  • Your account must have a zero balance before Marcus will close it — transfer or withdraw all remaining funds first.
  • Closure typically takes one to three business days from the time Marcus receives your request.
  • Once closed, you lose access to the account and any interest earnings on funds still held there.
  • If you have automatic deposits or payments linked to the account, cancel or redirect those before closing to avoid failed transactions.

Withdraw or transfer your balance before closing

Marcus requires your account to have a zero balance before they will process a closure request. If you have money in the account, you must move it out first. You can transfer funds to another bank account you own through an external transfer, or you can withdraw the money by requesting a check or ACH transfer to your linked bank account.

External transfers from Marcus typically take one to two business days to arrive at your destination bank. If you need the money faster, request an ACH transfer to a linked checking or savings account at another bank — this usually clears within one business day. If you don't have another bank account set up, you can request that Marcus mail you a check, though this takes longer and is less reliable than an electronic transfer.

Close your account online through your dashboard

Log into your Marcus account on the website or mobile app. Navigate to your account settings or profile menu — the exact location varies slightly between the website and app, but it's typically labeled "Settings" or "Account." Look for an option that says "Close Account" or "Account Closure." Marcus will ask you to confirm that your balance is zero and that you want to proceed.

You may be asked to provide a reason for closing, though this is optional. After you confirm, Marcus will send you an email confirming that your closure request has been received. Keep this email for your records. Your account will be closed within one to three business days.

Close your account by phone

Call Marcus customer service at 1-888-1MARCUS (1-888-162-7287). Have your account number ready. Tell the representative you want to close your account. They will verify that your balance is zero and confirm your identity by asking security questions. Once verified, they will process the closure immediately and send you a confirmation email.

Closing by phone is useful if you have questions about your account or if you're having trouble accessing the online closure option. The phone line is available Monday through Friday, 8 a.m. to 8 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time. Wait times vary depending on call volume.

Close your account by mail

Write a letter requesting account closure and include your full name, account number, and the date. Sign the letter and mail it to Marcus's address. You can find the current mailing address on the Marcus website under "Contact Us" or in your account statements. Include a copy of a government-issued ID to verify your identity.

Mailing a closure request is the slowest method — your letter must arrive at Marcus, be processed, and then you'll receive confirmation by mail. This typically takes two to four weeks total. Use this method only if you cannot access your online account or reach customer service by phone.

Cancel linked payments and deposits before closing

If you have automatic deposits (such as direct deposit from your employer) or automatic payments set up to pull money from your Marcus account, cancel or redirect these before you close the account. Once the account is closed, any attempt to deposit or withdraw money will fail, and you may face fees from your employer or creditors.

Log into your Marcus account and check the "Transfers" or "Linked Accounts" section to see what's connected. You can remove linked accounts from Marcus's side, but you should also contact your employer's payroll department or any billers using the account to update your banking information. This prevents confusion and ensures your money goes where you intend it to go.

What happens to your account after closure

Once Marcus closes your account, you will no longer be able to log in or access any information about it. Your account history remains on Marcus's records, but you won't be able to view it through the website or app. If you need documentation of your account activity for tax or record-keeping purposes, download or print statements before you close the account.

If you closed the account with a positive balance that you didn't transfer out, Marcus will hold that money and attempt to contact you. If they cannot reach you, the funds may eventually be turned over to your state's unclaimed property program. To avoid this, always transfer your full balance out before requesting closure.

Frequently Asked Questions

Can I reopen my Marcus account after I close it?

No, once Marcus closes your account, you cannot reopen it. If you want to use Marcus again in the future, you will need to open a new account. There is no waiting period, so you can open a new account immediately if you change your mind.

What if I have pending transactions when I try to close?

Marcus will not close your account if there are pending transactions. Wait for all pending deposits and withdrawals to clear, then confirm your balance is zero before submitting a closure request. This typically takes one to two business days.

Do I lose my interest earnings if I close my account?

No, you keep all interest you've already earned. Interest is credited to your account and becomes part of your balance. When you transfer or withdraw that balance, you receive the full amount including all accrued interest. You only lose future interest earnings once the account is closed.

Will closing my Marcus account hurt my credit score?

Closing a savings account does not affect your credit score. Savings accounts are not reported to credit bureaus. Your credit is only impacted by credit products like credit cards, loans, and lines of credit.

How long does it take to receive my money after I request closure?

If you've already transferred your balance to another bank, closure takes one to three business days. If you request a check, it will be mailed to you and typically arrives within five to seven business days. If you request an ACH transfer as part of the closure, it usually clears within one business day after Marcus processes the request.