Use Fifth Third's branch locator tool or Google Maps to find the closest location
The fastest way to find a Fifth Third Bank branch near you is to use their official branch locator at 53.com/locator. Enter your address or zip code, and the tool shows branches and ATMs within your search radius, along with hours, phone numbers, and services available at each location. You can filter by whether you need a full branch, an ATM-only location, or both.
If you do not have a Fifth Third account yet and want to know what services are available before you visit, the locator also displays which branches offer things like safe deposit boxes, notary services, or business banking. Some branches are full-service locations; others are smaller and may not have all services.
Google Maps is another option: search "Fifth Third Bank near me" and the map will show all locations within a few miles, real-time wait times at some branches, and directions. This works if you are already on your phone and do not want to navigate to a separate website.
Key Takeaways
- Fifth Third's official locator at 53.com/locator shows branches, ATMs, hours, and which services each location offers.
- You can search by address or zip code and filter results to show only branches, only ATMs, or both.
- Google Maps will show the same locations with real-time directions and estimated wait times at some branches.
- Not all Fifth Third locations are full-service branches; some ATM-only locations or smaller branches may not have all services available.
- Call ahead if you need a specific service like a safe deposit box or notary, because availability varies by location.
What to expect at different types of Fifth Third locations
Fifth Third operates three main types of locations: full-service branches, express branches, and ATM-only sites. A full-service branch has tellers, loan officers, and the widest range of services. An express branch is smaller and may have limited hours or fewer services. An ATM-only location lets you withdraw cash, deposit checks (if the ATM has mobile deposit), and check your balance, but you cannot speak to a person.
If you need to open an account, apply for a loan, or resolve a problem with your account, you need a full-service branch or a call to customer service. The locator tool tells you which type each location is, so you can avoid a wasted trip.
How to reach Fifth Third customer service if no branch is nearby
If the closest branch is far away or closed when you need help, Fifth Third offers phone and online support. You can call their customer service line at 1-800-555-5353 (the number is on the back of your debit card if you have an account). Hours vary, but most lines are open during business days and some weekend hours.
You can also log into your account at 53.com or use the Fifth Third mobile app to handle many tasks without visiting a branch: transfer money, pay bills, deposit checks by photo, and message customer service. For urgent issues like a lost card or fraud, calling is faster than waiting for an online response.
Using Fifth Third ATMs outside their network
If you cannot reach a Fifth Third branch or ATM, you can use ATMs from other banks, but you will usually pay a fee. Fifth Third charges its own customers a fee for using out-of-network ATMs (the amount varies by account type). The other bank's ATM may also charge you a fee. You can avoid these fees by planning ahead and using a Fifth Third ATM or branch.
Some Fifth Third accounts come with fee reimbursement for out-of-network ATM charges, so check your account terms or call customer service to see if yours does. If you travel frequently or live far from a branch, this benefit can save you money.
Finding Fifth Third locations in states where they operate
Fifth Third Bank operates in 11 states: Ohio, Indiana, Illinois, Kentucky, Michigan, Pennsylvania, Florida, Georgia, Tennessee, Wisconsin, and Colorado. If you live outside these states, there is no Fifth Third branch near you, and you will need to use a different bank or online banking if you have a Fifth Third account.
The branch locator will show you nothing if you search outside these states, which is the clearest sign that Fifth Third does not serve your area. If you are moving or traveling to one of these states and want to open an account, the locator can help you find a branch in your new location.
What to bring when you visit a Fifth Third branch
If you are opening an account, bring a government-issued photo ID (driver's license, passport, or state ID) and proof of address (a recent utility bill, lease, or bank statement). If you are depositing a check or withdrawing cash, bring your debit card or account number. If you are applying for a loan or credit product, bring recent pay stubs, tax returns, and proof of income.
Calling ahead is a good idea if you need something specific, because some services require an appointment or may not be available at smaller branches. The branch locator shows the phone number for each location, and staff can tell you whether they can help with what you need.
Frequently Asked Questions
Can I deposit a check at a Fifth Third ATM?
Some Fifth Third ATMs accept check deposits, but not all. The locator tool or the ATM screen itself will tell you whether that specific machine has a deposit slot. If you are unsure, use a branch teller or the mobile app to deposit by photo instead.
What are Fifth Third's branch hours?
Hours vary by location. Most branches are open Monday through Friday from 9 a.m. to 5 p.m., with limited Saturday hours. The branch locator shows the exact hours for each location, and you can also call the branch directly to confirm before you visit.
Can I do everything online instead of visiting a branch?
You can handle most tasks online or through the mobile app: transfers, bill pay, check deposits, and account changes. You need to visit a branch only to open a new account in person, apply for certain loans, or resolve issues that require a signature or verification.
What if I need to speak to someone right now?
Call Fifth Third customer service at 1-800-555-5353. If it is after hours, you can leave a message or use the mobile app to message customer service, and they will respond during business hours. For emergencies like a lost card, the phone line has 24/7 support.
Do all Fifth Third locations offer the same services?
No. Full-service branches offer loans, safe deposit boxes, and notary services. Express branches and ATM-only locations have fewer services. The locator tool lists what each location offers, so check before you visit if you need something specific.