Citizens Bank locations are searchable by zip code on their website, and most branches are open Monday through Friday during standard business hours

The fastest way to find a Citizens Bank branch near you is to visit citizensbank.com and use their branch locator tool. Enter your zip code or city name, and the map will show you every branch and ATM within that area, along with their hours, phone numbers, and services offered at each location. You can also call Citizens Bank customer service at 1-800-922-9999 to ask for the nearest branch by phone.

If you need to visit in person, most Citizens Bank branches operate Monday through Friday from 9 a.m. to 5 p.m., though some locations stay open until 6 p.m. or offer Saturday hours. ATMs are available 24/7 at most branches and at many retail locations, grocery stores, and gas stations that partner with Citizens Bank. The locator tool will tell you which services are available at each specific location—not all branches offer the same services, so if you need something specific like a safe deposit box or a mortgage consultation, check before you go.

Key Takeaways

  • The Citizens Bank website branch locator is the most current source for addresses, hours, and available services at each location.
  • Most branches are open weekdays 9 a.m. to 5 p.m., but hours vary by location and some offer Saturday service.
  • ATMs are available around the clock at branches and many partner retail locations throughout the service area.
  • Calling 1-800-922-9999 will connect you to a representative who can tell you the nearest branch and whether it offers the service you need.

What you can do at a Citizens Bank branch versus an ATM

ATMs handle deposits, withdrawals, balance checks, and PIN changes. Branches handle everything else: opening accounts, applying for loans or credit cards, setting up wire transfers, ordering cashier's checks, accessing safe deposit boxes, and speaking with a financial advisor. If you only need cash or want to deposit a check, an ATM is faster and available any time. If you need to speak with someone or complete a transaction that requires paperwork and verification, you need a branch.

Some Citizens Bank locations are full-service branches with loan officers and investment advisors on staff. Others are smaller branches with limited services. The locator tool shows which services each location offers, so you can confirm before making the trip. If your nearest branch doesn't offer what you need, the tool will show you the next closest location that does.

Finding Citizens Bank ATMs outside your local area

Citizens Bank is part of the Allpoint network, which means you can use your Citizens Bank debit card at over 55,000 ATMs nationwide without paying an out-of-network fee. When you're traveling or away from home, use the Allpoint ATM locator at allpointnetwork.com or search within your Citizens Bank mobile app to find participating ATMs near your current location.

If you use an ATM that is not part of Citizens Bank or Allpoint, your bank will charge you a fee—usually $2 to $3 per transaction—and the ATM operator may charge an additional fee. Sticking to Citizens Bank or Allpoint ATMs saves money over time, especially if you withdraw cash frequently.

Using Citizens Bank's mobile app to find branches and ATMs

The Citizens Bank mobile app includes a built-in branch and ATM locator that works the same way as the website version. Open the app, tap the locator icon, and enter your location or allow the app to use your phone's GPS to show nearby branches and ATMs. The app also shows real-time wait times at some branches, so you can choose a location with a shorter line.

The app is available for both iOS and Android devices and can be downloaded from the App Store or Google Play. If you don't have the app yet, you can still use the website locator on your phone's web browser—it works just as well and doesn't require an account.

What to bring when you visit a branch in person

For most transactions, bring a government-issued photo ID like a driver's license or passport. If you're opening a new account, bring your ID, Social Security number, and a recent utility bill or other proof of address. If you're applying for a loan, bring recent pay stubs, tax returns, and bank statements. If you're depositing a check, bring the check and your debit card or account number.

Call ahead if you're planning to do something that takes time, like applying for a mortgage or setting up a business account. Many branches allow you to schedule an appointment, which means you won't have to wait and the right person will be ready to help you when you arrive.

Citizens Bank service areas and regional availability

Citizens Bank operates branches in the Northeast, Mid-Atlantic, and Midwest regions of the United States. The main service areas include New York, New Jersey, Pennsylvania, Ohio, Michigan, Indiana, Illinois, Connecticut, and Massachusetts. If you live outside these regions, Citizens Bank may not have a physical branch near you, though you can still bank online or by phone.

If you're moving to a new area or traveling to a region where Citizens Bank doesn't have branches, the locator tool will show you that no locations are available. In that case, you can continue using your Citizens Bank account online and transfer money to another bank's ATM if you need cash, or look for a Citizens Bank partner bank in that region.

Frequently Asked Questions

Can I do everything online instead of visiting a branch?

Most routine banking—checking balances, transferring money, paying bills, depositing checks with mobile deposit—can be done online or through the app. However, some transactions require a branch visit: opening certain account types, applying for loans, accessing safe deposit boxes, and getting cashier's checks or money orders. Check the Citizens Bank website to see which services are available online.

Do all Citizens Bank ATMs charge fees?

No. Using a Citizens Bank ATM or an Allpoint network ATM with your Citizens Bank debit card is free. You only pay a fee if you use an ATM that is not part of Citizens Bank or Allpoint. The fee varies but is typically $2 to $3 per withdrawal.

What if the nearest branch is far away?

You can handle most banking needs online, by phone, or through the mobile app without visiting a branch. For transactions that do require a branch visit, you can travel to the nearest location or call 1-800-922-9999 to ask whether the service can be completed by mail or phone instead.

Are Citizens Bank branches open on weekends?

Some Citizens Bank branches are open on Saturday, but not all. Use the branch locator tool to check the hours at your nearest location. Most branches close on Sunday.