Citizens Bank branch hours vary by location, but most open at 9 a.m. on weekdays

Citizens Bank does not have a single opening time across all branches. Each location sets its own hours, and they differ by day of the week and sometimes by season. Most weekday branches open between 8 a.m. and 9 a.m., with 9 a.m. being the most common start time. Saturday hours typically begin at 9 a.m. or 10 a.m., and many branches are closed on Sunday.

The fastest way to find your specific branch's hours is to visit the Citizens Bank website, use their branch locator tool, and enter your zip code or city. The locator shows hours for that location, holiday closures, and whether the branch offers drive-through or ATM-only service. You can also call the branch directly — the phone number appears in the locator results.

If you need to handle banking outside normal branch hours, Citizens Bank offers 24/7 access through ATMs, online banking, and their mobile app. Phone customer service is available during extended hours, though not around the clock — the hours depend on which service line you call.

Key Takeaways

  • Most Citizens Bank branches open at 9 a.m. on weekdays, but hours vary by location and day of the week.
  • Use the Citizens Bank branch locator on their website to find the exact hours for your nearest location.
  • Saturday hours typically start at 9 a.m. or 10 a.m., and most branches are closed on Sunday.
  • ATMs and online banking are available 24/7, so you can deposit checks, transfer money, or check balances outside branch hours.
  • Phone customer service operates during extended hours but not 24/7; the hours depend on which department you contact.

How to find your branch's exact opening time

Go to the Citizens Bank website and click on the branch locator (usually labeled "Find a Branch" or "Locations"). Enter your zip code, city, or address. The results show each nearby branch with its full hours for Monday through Sunday, holiday schedules, and services offered at that location.

If you do not have internet access, call Citizens Bank's main customer service line. The representative can tell you the hours for your nearest branch and whether it offers the specific service you need — some branches are drive-through only, while others have full teller service.

Weekend and holiday hours

Saturday hours at Citizens Bank branches typically run from 9 a.m. to 1 p.m. or 9 a.m. to 2 p.m., though some locations stay open until 4 p.m. or 5 p.m. Most branches are closed on Sunday. A few high-traffic locations may have extended Saturday hours, so check your specific branch.

On federal holidays — including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas — Citizens Bank branches are closed. ATMs and online banking remain available. If you need to make a payment or deposit on a holiday, use the ATM, mobile app, or online banking to complete the transaction before the deadline.

Customer service phone hours

Citizens Bank customer service phone lines operate during extended hours, but the exact times depend on which service you need. General customer service and account inquiries are typically available from 7 a.m. to 10 p.m. on weekdays and 9 a.m. to 6 p.m. on weekends. Specialized lines — such as mortgage, credit card, or investment services — may have different hours.

The best approach is to call the number on the back of your Citizens Bank card or on your account statement. The automated system will route you to the right department and tell you if that line is currently open. If you call outside business hours, you can usually leave a message or schedule a callback.

24/7 banking options

Citizens Bank ATMs are available around the clock for deposits, withdrawals, balance inquiries, and transfers. If you use an ATM outside the Citizens Bank network, you may be charged a fee — check your account terms for details on out-of-network ATM fees.

Online banking and the Citizens Bank mobile app are also available 24/7. You can transfer money between accounts, pay bills, deposit checks by photo, set up alerts, and view your transaction history at any time. Mobile check deposit is particularly useful if you need to deposit a check outside branch hours — take a photo of the front and back, and the funds typically post within one business day.

What to do if your branch is closed

If you need to deposit cash or a check and your branch is closed, use an ATM if you have one nearby. Most Citizens Bank ATMs accept cash and check deposits. If the ATM is full or out of service, you can deposit the check through mobile banking (by photo) or wait until the branch reopens.

For time-sensitive payments — such as a bill due today — use online bill pay or the mobile app to send the payment electronically. Most bill payments post within one to two business days. If you need the payment to arrive faster, contact the payee directly to ask whether they accept same-day electronic payments or wire transfers.

Frequently Asked Questions

Can I do everything at an ATM that I can do at a branch?

No. ATMs handle deposits, withdrawals, transfers, and balance checks, but not account opening, loan applications, safe deposit box access, or complex transactions. For those services, you need to visit a branch during business hours or call customer service.

What if I need to reach Citizens Bank on a Sunday?

Branches are closed on Sunday, but you can use ATMs, online banking, and the mobile app 24/7. For urgent customer service issues, call the number on your card — some lines have limited Sunday hours, and you may be able to leave a message for a callback on Monday.

Do all Citizens Bank branches have the same hours?

No. Each branch sets its own hours based on location and traffic. A downtown branch may open earlier and stay open later than a suburban one. Always check your specific branch's hours using the branch locator or by calling ahead.

Can I deposit a check after the branch closes?

Yes, through mobile check deposit or an ATM. Mobile deposit is fastest — take a photo of the front and back of the check in the app, and it typically posts within one business day. ATM deposits also post within one business day.

What happens if I need to make a payment on a holiday when the branch is closed?

Use online bill pay, the mobile app, or an ATM. Electronic payments typically post within one to two business days, so plan ahead if the payment has a specific due date. If you are paying a bill due on the holiday itself, contact the payee to ask about grace periods or same-day payment options.