Citizens Bank branch hours vary by location, but most branches open at 9 a.m. and close between 4 p.m. and 6 p.m. on weekdays
Citizens Bank does not have a single closing time across all locations. Each branch sets its own schedule within the bank's general framework. Most weekday hours fall between 9 a.m. opening and 4 p.m. to 6 p.m. closing, but some branches stay open later, particularly in urban areas or shopping centers. Saturday hours typically run 9 a.m. to 1 p.m. or 2 p.m., and most branches are closed on Sundays.
The fastest way to find your specific branch's hours is to visit Citizens Bank's website, enter your zip code or address, and pull up the individual branch. The hours listed there are current and account for any seasonal changes or holiday adjustments. You can also call the branch directly or use Google Maps, which usually reflects the bank's posted hours.
Key Takeaways
- Most Citizens Bank branches open at 9 a.m. on weekdays and close between 4 p.m. and 6 p.m., but hours vary by location.
- Saturday hours are usually 9 a.m. to 1 p.m. or 2 p.m., and most branches do not open on Sundays.
- The Citizens Bank website lets you search by zip code to see the exact hours for your nearest branch.
- Holiday schedules may differ from regular hours, so check ahead if you need to visit on or near a major holiday.
How to find your branch's exact hours
Go to the Citizens Bank website and use the branch locator tool. Enter your zip code, city, or street address. The search results will show each nearby branch with its full address, phone number, and hours of operation for each day of the week.
If you prefer to call, dial the main customer service line or the specific branch number listed in your search results. A representative can confirm hours and let you know if the branch has any temporary closures or adjusted schedules that week.
Weekend and holiday hours
Saturday hours at Citizens Bank branches typically run from 9 a.m. to 1 p.m. or 9 a.m. to 2 p.m., depending on the branch. Very few branches open on Sundays, and those that do usually have limited hours.
On major holidays such as New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas, most Citizens Bank branches are closed. Some branches may close early on the day before a holiday. Check the branch locator or call ahead if you plan to visit around a holiday.
What to do if you need banking outside branch hours
Citizens Bank offers several ways to handle transactions without visiting a branch. ATMs are available 24/7 for cash withdrawals, deposits (at machines equipped for mobile deposit), and balance inquiries. You can also use the Citizens Bank mobile app or website to transfer money, pay bills, deposit checks by phone camera, and check your account status at any time.
For questions or issues that require a person, Citizens Bank's customer service phone line operates beyond branch hours. Call the number on the back of your debit card or check to reach a representative. Response times vary depending on call volume, but the line is staffed during extended hours on weekdays and some weekend hours.
Planning a visit to your Citizens Bank branch
Before you go, confirm that your branch is open and that it offers the service you need. Not all branches handle every transaction—some smaller locations may not have a safe deposit box, notary services, or loan officers on site. The branch locator tool shows which services each location offers.
If you need to deposit cash, withdraw a large amount, or discuss a loan or account issue, plan to arrive at least 30 minutes before closing time. This gives you enough time to complete your transaction without rushing the teller or being turned away at the door.
Mobile and online banking as an alternative
Citizens Bank's mobile app and website handle most routine transactions without a branch visit. You can check balances, transfer funds between accounts, pay bills, deposit checks remotely, and set up alerts for unusual activity. These services are available 24/7 and do not depend on branch hours.
For more complex needs—such as opening a new account, discussing mortgage options, or resolving a dispute—you may still need to speak with someone in person or by phone. In those cases, knowing your branch's hours helps you plan ahead and avoid wasted trips.
Frequently Asked Questions
Do all Citizens Bank branches have the same closing time?
No. Each branch sets its own hours within Citizens Bank's general operating framework. Most close between 4 p.m. and 6 p.m. on weekdays, but some stay open later. Use the branch locator on the Citizens Bank website to find your specific branch's hours.
Can I deposit money after the branch closes?
Yes, if your branch has an ATM equipped for deposits. You can also use mobile deposit through the Citizens Bank app to photograph and submit checks 24/7. For cash deposits, you will need to visit during branch hours or use an ATM that accepts cash.
What if I need to visit on a Sunday?
Most Citizens Bank branches are closed on Sundays. Use the mobile app, website, or ATM for your banking needs. If you need to speak with someone, call customer service on the back of your card—they may be able to help over the phone.
Are Citizens Bank hours the same on holidays?
No. Most branches close on major holidays like Thanksgiving, Christmas, and New Year's Day. Some may close early the day before. Check the branch locator or call ahead to confirm hours around holidays.
How do I know if my branch offers the service I need?
The Citizens Bank branch locator shows which services each location offers, such as safe deposit boxes, notary services, or loan officers. You can also call the branch directly to ask about specific services before you visit.