Citizens Bank branch hours vary by location, but most open at 9 a.m. on weekdays and close between 5 and 6 p.m.
Citizens Bank does not set a single opening time across all branches. Each location has its own schedule, and hours differ on weekends. The fastest way to find your branch's exact hours is to visit the Citizens Bank website, enter your zip code in the branch locator, and click on the specific branch — the hours appear on that location's page. You can also call the branch directly or use Google Maps, which usually displays current hours.
Most Citizens Bank branches are closed on Sundays and open limited hours on Saturdays, typically 9 a.m. to 1 p.m. or 9 a.m. to 2 p.m. Some locations in high-traffic areas may stay open later on weekdays or offer Saturday afternoon hours, but this is not standard. If you need to visit in person, checking before you go saves a trip.
Key Takeaways
- Citizens Bank branch hours typically run 9 a.m. to 5 or 6 p.m. on weekdays, but hours vary by location.
- The branch locator on the Citizens Bank website shows exact hours for your nearest location.
- Most branches close on Sundays and have limited Saturday hours, usually 9 a.m. to 1 or 2 p.m.
- Calling your branch directly or checking Google Maps confirms hours before you visit.
How to find your branch's specific hours
Go to the Citizens Bank website and use the branch and ATM locator tool. Enter your address or zip code, and a map appears showing nearby branches. Click on the branch you plan to visit, and a details panel opens showing the full address, phone number, and hours for each day of the week. This is the most reliable source because it reflects any recent changes the branch has made.
If you do not have internet access, call Citizens Bank customer service at 1-800-922-9999 and provide your zip code. A representative can tell you the hours for branches near you. You can also call the branch directly — the phone number appears in the locator or in your account statements.
When customer service phone lines are open
Citizens Bank customer service operates 24 hours a day, 7 days a week for most account inquiries, fraud reports, and card issues. You can reach them at 1-800-922-9999 from any phone. However, some specialized services — like loan officers, mortgage departments, or business banking — have limited hours, usually 8 a.m. to 8 p.m. Monday through Friday.
If you call outside business hours for a service that requires a live representative, you will reach an automated system that can handle basic tasks like checking balances or reporting a lost card. For complex issues, you may need to call back during business hours or schedule a callback through the automated menu.
ATM access outside branch hours
Citizens Bank ATMs are available 24 hours a day. You can withdraw cash, deposit checks, transfer money, and check your balance at any Citizens Bank ATM, even when branches are closed. ATMs are located inside most branches and at many retail locations. Use the branch locator on the Citizens Bank website to find an ATM near you.
If you use an ATM outside the Citizens Bank network, you may be charged a fee by both Citizens Bank and the other bank. Citizens Bank typically charges $2.50 to $3 per out-of-network transaction, though this varies by account type. Checking your account details or calling customer service tells you whether your account includes out-of-network ATM fee refunds.
Online and mobile banking hours
Citizens Bank online banking and the mobile app are available 24 hours a day, 7 days a week. You can pay bills, transfer money between accounts, deposit checks by photo, and manage your account at any time. The online platform and app rarely go offline, though Citizens Bank occasionally performs maintenance during early morning hours (usually between 2 a.m. and 6 a.m. Eastern time) when the system may be temporarily unavailable.
If you encounter an error while using online or mobile banking, customer service can help troubleshoot at 1-800-922-9999. For technical issues, you can also contact Citizens Bank through the "Contact Us" section of the website, which offers email and chat options in addition to phone support.
What to do if you need to visit during limited hours
If your schedule does not align with branch hours, consider handling your banking online or by phone. Most transactions — bill payments, transfers, check deposits, and account changes — can be completed through the Citizens Bank website or app without visiting a branch. This is often faster than waiting in line.
If you must visit in person, schedule an appointment. Many Citizens Bank branches allow you to book a time slot with a banker through the website or by calling ahead. This guarantees someone will be available to help you and reduces wait time. For complex issues like loan applications or investment advice, an appointment is especially useful because it ensures the right specialist is present.
Holiday hours and closures
Citizens Bank branches are closed on federal holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on other holidays depending on local observance. Check the branch locator or call ahead if you need to visit on or near a holiday.
ATMs and online banking remain available on holidays. If you need to make a payment or transfer money on a holiday, use the app, website, or ATM. Transactions initiated online or through ATM may process the next business day, so plan accordingly if the deadline is tight.
Frequently Asked Questions
Can I deposit a check at Citizens Bank after hours?
Yes. You can deposit checks 24 hours a day using the mobile app (check deposit by photo) or at any Citizens Bank ATM that has a deposit slot. Deposits made after business hours typically post to your account the next business day.
What if my branch has different hours than the website shows?
Call the branch directly at the number listed in the locator. Hours sometimes change due to staffing or local events, and the website may not update immediately. The branch staff can confirm current hours and let you know if any changes are coming.
Is there a Citizens Bank location open on Sunday?
Most Citizens Bank branches are closed on Sundays. However, some high-traffic locations in major cities may have limited Sunday hours. Use the branch locator to check whether any branches near you are open on Sunday.
Can I pay my Citizens Bank loan or credit card bill outside of branch hours?
Yes. You can pay online through your account, by phone at 1-800-922-9999, through the mobile app, or by mail. Payments made online or by phone typically post within one to two business days. ATMs also accept payments at any time.
What happens if I try to use online banking during maintenance?
You will see a message stating that the system is temporarily unavailable. Maintenance usually lasts a few hours in the early morning. Try again after a few hours, or use the mobile app if the website is down — sometimes one platform is available while the other is being updated.