When Citizens Bank branches are open
Most Citizens Bank branches open at 9 a.m. and close at 5 p.m. on weekdays, Monday through Friday. Saturday hours typically run from 9 a.m. to 1 p.m., and branches are closed on Sundays. However, hours vary by location — some branches stay open until 6 p.m. on weekdays, and a few open on Sunday mornings. The only way to know your specific branch's hours is to check the Citizens Bank website, call the branch directly, or use their branch locator tool.
Holiday schedules also affect when branches close. Citizens Bank observes major U.S. holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. On these days, all branches are closed. Some branches may also close early on the day before a holiday, so if you need to visit around a holiday, confirm the schedule ahead of time.
Key Takeaways
- Standard weekday hours are 9 a.m. to 5 p.m., but some branches stay open until 6 p.m. and a few open on Sundays.
- Saturday hours are usually 9 a.m. to 1 p.m., and all branches close on Sundays except for limited locations.
- The Citizens Bank website and branch locator tool show exact hours for your nearest location.
- All branches close on major U.S. holidays, and some close early the day before a holiday.
- You can handle many transactions online or through the mobile app without visiting a branch.
How to find your branch's exact hours
Go to the Citizens Bank website and use the branch locator tool. Enter your city, state, or ZIP code, and the tool will show you every branch near you along with their specific hours. Each branch listing also displays phone numbers and addresses. This is the fastest way to confirm whether your branch is open today or to plan a visit for a specific time.
You can also call your branch directly. Look up the number on the Citizens Bank website or on your debit card statement. The branch staff can tell you their hours, confirm they have what you need in stock (like specific forms or cashier's checks), and let you know if there are any temporary closures or schedule changes.
Customer service phone hours
Citizens Bank customer service is available by phone during extended hours compared to branch locations. Phone support typically runs from 7 a.m. to 11 p.m. on weekdays and 8 a.m. to 8 p.m. on weekends, though these hours may vary slightly by region. You can reach customer service at the number on the back of your debit card or on your account statements.
For account questions, fraud reports, lost cards, or general banking issues, the phone line is often faster than visiting a branch. You do not need to wait for a branch to open to report a problem or get answers about your account.
Online and mobile banking access
Citizens Bank's website and mobile app are open 24 hours a day, seven days a week. You can check your balance, transfer money between accounts, pay bills, deposit checks by phone, and manage most account settings without visiting a branch or calling during business hours. The mobile app also lets you locate ATMs and branches, so you can find one near you at any time.
If you need to make a deposit outside branch hours, Citizens Bank ATMs accept deposits at any time. Some ATMs are located inside branches, while others are in standalone kiosks or partner locations. Check the branch locator to find an ATM near you.
What to do if you need to visit during limited hours
If your schedule does not match branch hours, consider whether you can handle your task online or by phone first. Many people assume they need to visit a branch when they can actually deposit checks, transfer money, or pay bills from home. If you do need to visit in person, plan ahead by calling the branch to confirm they are open and that they have what you need.
Some Citizens Bank locations are inside grocery stores or other retail spaces, and these may have different hours than standalone branches. The branch locator will tell you if your nearest location is in a retail setting and what hours that location keeps.
ATM access outside branch hours
Citizens Bank ATMs are available 24/7 for withdrawals, deposits, balance inquiries, and transfers. If you need cash or want to deposit a check outside branch hours, an ATM is your fastest option. The Citizens Bank app and website both have ATM locators that show you the nearest machine and whether it accepts deposits.
Some ATMs charge a fee if you use them outside the Citizens Bank network, so stick to Citizens Bank ATMs or partner ATMs if you want to avoid extra charges. Your account statement will show which ATMs are fee-free for your account type.
Frequently Asked Questions
Are Citizens Bank branches open on Saturday?
Most branches are open on Saturday from 9 a.m. to 1 p.m., but hours vary by location. Use the branch locator on the Citizens Bank website to confirm Saturday hours for your specific branch.
Can I deposit a check after the branch closes?
Yes. You can deposit checks through a Citizens Bank ATM 24/7, or use mobile check deposit through the Citizens Bank app if your account type supports it. Both options are faster than waiting for the branch to open.
What time does customer service close?
Phone customer service typically closes at 11 p.m. on weekdays and 8 p.m. on weekends, though hours vary by region. Online banking and the mobile app are available anytime.
Is Citizens Bank open on holidays?
No. All Citizens Bank branches close on major U.S. holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. ATMs and online banking remain available.
How do I find the nearest Citizens Bank branch?
Use the branch locator tool on the Citizens Bank website or in the mobile app. Enter your ZIP code or city, and the tool will show all nearby branches with their hours, phone numbers, and addresses.