Citizens Bank branch and customer service hours
Citizens Bank branches are typically open Monday through Friday from 9 a.m. to 5 p.m., and Saturday from 9 a.m. to 1 p.m. Most branches are closed on Sundays and federal holidays. However, hours vary by location — some branches open as early as 8 a.m. or stay open until 6 p.m., and a few locations may have different Saturday hours or be closed on Saturday altogether.
The fastest way to confirm your specific branch's hours is to visit Citizens Bank's website, enter your zip code, and select your branch. The listing will show exact open and close times for each day of the week. You can also call the branch directly — the phone number appears in that same search result.
Customer service by phone is available 24/7 for account holders. If you need to speak with someone about a transaction, dispute, or account question outside of branch hours, you can call the number on the back of your debit or credit card, or use the main customer service line listed on the Citizens Bank website.
Key Takeaways
- Most Citizens Bank branches open at 9 a.m. on weekdays and close at 5 p.m., with Saturday hours typically 9 a.m. to 1 p.m., but hours vary by location.
- The Citizens Bank website lets you search by zip code to see the exact hours for your nearest branch, including holiday closures.
- Customer service by phone is open 24/7, so you can reach someone outside of branch hours for account questions or disputes.
- Federal holidays close all Citizens Bank branches, even if they would normally be open that day.
How to find your branch's exact hours online
Go to the Citizens Bank website and look for the branch locator tool, usually labeled "Find a Branch" or "Locations." Enter your zip code or city name. The search results will show each nearby branch with its full address, phone number, and hours for every day of the week.
If a branch has holiday hours or temporary closures, that information typically appears below the regular hours. Some branches may also list services available at that location — for example, whether they have a safe deposit box, a mortgage specialist, or a business banking desk.
You can also call Citizens Bank's main customer service line and ask an agent to confirm hours for a specific branch. This is useful if you are planning a trip and want to make sure the branch will be open when you arrive.
What to do if you need banking services outside branch hours
Citizens Bank ATMs are available 24/7 at most branch locations and at partner ATM networks. You can withdraw cash, deposit checks (at ATMs with mobile deposit or envelope deposit), transfer money between accounts, and check your balance without visiting a teller.
Online banking through the Citizens Bank website or mobile app lets you pay bills, transfer money, deposit checks by photo, and manage your account at any time. Many routine transactions — paying a credit card bill, moving money between your own accounts, or setting up a recurring payment — do not require a branch visit or a phone call.
If you need to speak with someone outside of branch hours, call the customer service number on your card or the Citizens Bank website. Representatives handle account questions, disputes, fraud reports, and other issues 24 hours a day, seven days a week.
Federal holidays when Citizens Bank is closed
Citizens Bank branches close on all federal holidays, including New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas. Some branches may also close on the day after Thanksgiving.
Even though branches are closed, ATMs remain available, and you can still use online banking and the mobile app. Customer service by phone is also available on most federal holidays, though wait times may be longer.
If you are planning a banking task for a specific date, check the Citizens Bank website or call ahead to confirm whether that day is a holiday closure. This is especially important around Thanksgiving and Christmas, when some branches may have adjusted hours.
Using Citizens Bank's mobile app and online banking
The Citizens Bank mobile app and website are open 24/7 and do not depend on branch hours. You can check your balance, view recent transactions, transfer money between accounts, pay bills, deposit checks by taking a photo, and set up alerts for low balances or large transactions.
If you encounter a problem while using the app or website — such as a transaction that did not go through or an error message — you can contact customer service by phone at any time. The app also has a chat feature during business hours that connects you to a representative.
For most routine banking needs, the app and online banking are faster than visiting a branch. You do not have to wait for the branch to open, and you can complete the transaction in minutes from home or anywhere else.
When you need to visit a branch in person
Some transactions require a branch visit: opening a new account, applying for a loan, discussing a mortgage, renting a safe deposit box, or resolving a complex dispute. If you are unsure whether you need to go in person, call your branch first and ask. Many banks can handle more over the phone than they used to, and an agent can tell you whether a visit is necessary.
When you do visit, arriving early in the day or mid-week typically means shorter wait times. Avoid the lunch hour and the last hour before closing, when lines are usually longest.
Frequently Asked Questions
Is Citizens Bank open on Sundays?
Most Citizens Bank branches are closed on Sundays. However, you can use ATMs, online banking, and the mobile app 24/7. If you need to speak with a representative on Sunday, call customer service — the phone line is open 24 hours a day.
Can I deposit a check outside of branch hours?
Yes. You can deposit checks through the Citizens Bank mobile app by taking a photo of the front and back of the check. You can also use an ATM with envelope deposit or mobile deposit capabilities. Both methods are available 24/7, though the funds may not post to your account until the next business day.
What if I need to reach Citizens Bank on a holiday?
Branches are closed on federal holidays, but customer service by phone is open 24/7. Call the number on the back of your card or the main customer service line on the Citizens Bank website. ATMs and online banking are also available.
How do I know if my branch has special hours?
Use the branch locator on the Citizens Bank website, enter your zip code, and select your branch. The listing shows hours for each day of the week and notes any holiday closures or temporary changes. You can also call the branch directly.
Can I do everything I need online without visiting a branch?
Most routine transactions — paying bills, transferring money, depositing checks by photo, and checking your balance — can be done online or through the app. However, opening a new account, applying for a loan, or discussing a mortgage usually requires a branch visit or a phone call with a specialist.