The fastest way to order checks from Citizens Bank
You can order checks from Citizens Bank through your online banking account, by phone, or by mail. The online method is fastest — you log in, find the ordering option in your account settings, choose your check design, and submit. Citizens Bank typically prints and ships standard checks within 7 to 10 business days. Phone orders go to Citizens Bank customer service at the number on the back of your debit card, and mail orders require you to fill out a form and send it to the address provided in your account statements.
The cost of checks varies depending on the quantity and design you choose. Standard checks cost less than designer or specialty checks. If you have a Citizens Bank checking account, you may have a certain number of free checks included per year — check your account terms or call customer service to confirm what you're may have access to to.
Key Takeaways
- Online ordering through your Citizens Bank account is the fastest method and takes 7 to 10 business days for delivery.
- You can also order by calling customer service using the number on your debit card or by mailing a check order form from your statements.
- Standard checks cost less than designer checks, and some accounts include a certain number of free checks per year.
- You will need your account number and routing number to complete any check order, whether online, by phone, or by mail.
Ordering checks online through Citizens Bank
Log into your Citizens Bank online account using your username and password. Once logged in, look for a section labeled "Checks," "Order Checks," or "Account Services" — the exact location depends on whether you use the desktop website or mobile app, but it is usually in the main menu or under account settings.
Click the ordering option and you will be asked to confirm your mailing address. Citizens Bank ships checks to the address on file for your account. If you need them sent somewhere else, update your address before you order, or contact customer service to arrange an alternate delivery address.
Next, select the number of checks you want to order and the design or style. Standard black-and-white checks are the cheapest option. Designer checks with images or colors cost more. Review the price for each option before you proceed. Enter any personalization details if you want your name or address printed on the checks, then submit your order.
Ordering checks by phone
Call the customer service number on the back of your Citizens Bank debit card. Tell the representative you want to order checks. Have your account number ready — the representative will ask for it to pull up your account and confirm your mailing address.
The representative will walk you through the same choices you would make online: quantity, design, and personalization. They will give you a total cost and confirm when your checks will arrive. Phone orders may take slightly longer to process than online orders because they have to be entered into the system by hand, but they typically still ship within the same 7 to 10 business day window.
Ordering checks by mail
Check your most recent Citizens Bank statement for a check order form. This form is usually printed on the back of your statement or included as a separate insert. Fill in your account number, the quantity of checks you want, and your design choice. Write a check to Citizens Bank for the amount due, or note that you want the cost deducted from your account.
Mail the completed form and payment (if required) to the address listed on the form. Mail orders take longer than online or phone orders because of postal delays — expect 2 to 3 weeks from the time Citizens Bank receives your form until your checks arrive. If you do not have a statement form, call customer service and ask them to mail you one, or ask if they can process your order over the phone instead.
What information you need to place an order
Regardless of which method you use, have the following information ready before you start:
- Your Citizens Bank account number
- Your routing number (printed on your current checks or available in your online account)
- The mailing address where you want the checks sent
- Your preferred check quantity and design
- Payment method if you are ordering by mail and are not deducting the cost from your account
If you are ordering online or by phone, the system will pull most of this information from your account automatically. If you are ordering by mail, you will need to write it on the form yourself.
Delivery time and what to expect
Standard delivery for checks ordered online or by phone is 7 to 10 business days. This timeline starts from the date Citizens Bank processes your order, not the date you place it. If you order on a Friday evening, processing may not begin until Monday, which can push your delivery date back by a few days.
Mail orders take longer because of postal transit time. Expect 2 to 3 weeks total from when you mail the form to when your checks arrive. If you need checks urgently, order online or by phone rather than by mail.
When your checks arrive, open the package and inspect them for errors. Check that your name, address, and account number are printed correctly. If anything is wrong, contact Citizens Bank immediately and request a replacement order at no charge.
Reordering checks and managing your account
Once you have ordered checks once, Citizens Bank may allow you to reorder the same design and quantity with a single click in your online account. This makes repeat orders faster. You can also change your design or quantity each time you order — there is no requirement to order the same checks twice.
If you lose checks, run out unexpectedly, or need a rush order, call customer service. Some Citizens Bank locations offer expedited shipping for an additional fee, though this is not always available. Ask what options exist for your account before you assume you have to wait the standard 7 to 10 days.
Frequently Asked Questions
Can I order checks for a joint account?
Yes. If the account is in both names, both names will be printed on the checks unless you specify otherwise. Contact customer service if you want only one name printed, or if you want the checks sent to an address different from the one on file.
What if I enter the wrong address when I order?
If you catch the error before Citizens Bank processes your order, log back into your account or call customer service immediately to correct it. If the checks have already shipped, you will have to wait for them to arrive and then contact Citizens Bank to request a replacement order with the correct address.
Do I have to pay for checks every time I order?
Some Citizens Bank accounts include a certain number of free checks per year. Check your account terms or call customer service to learn about you are may have access to to free checks. If you exceed that number, you will pay for additional orders.
Can I order checks from a Citizens Bank branch in person?
Some Citizens Bank branches may accept check orders in person, but this is not may provide at every location. Call your local branch to ask, or use online or phone ordering, which works for all accounts regardless of branch location.
What happens if my checks arrive damaged or with errors?
Contact Citizens Bank customer service with photos of the damaged checks or details of the error. Citizens Bank will reprint and ship a replacement order at no charge. Keep the damaged checks until the replacement arrives in case the bank needs to see them.