You can close a Capital One 360 savings account online, by phone, or by mail in about five minutes
Capital One 360 lets you close your savings account through their website, by calling their customer service line at 1-800-869-3557, or by sending a written request. The process itself is straightforward — you won't need to visit a branch because Capital One 360 is an online bank with no physical locations. Before you close, make sure your account balance is zero or transfer any remaining money to another bank account.
Closing takes effect immediately when you complete the request, though it may take a few business days for Capital One to process the closure and send you final confirmation. You won't owe any fees for closing the account, and Capital One won't penalize you for leaving.
Key Takeaways
- Transfer or withdraw your entire account balance before closing, since you cannot close an account with money still in it.
- You can initiate closure online through your Capital One 360 account, by phone at 1-800-869-3557, or by mailing a written request to the address on your account statements.
- Capital One 360 charges no fee to close a savings account at any time.
- After you request closure, the account stops accepting deposits and withdrawals immediately, though the final processing may take several business days.
Withdraw or transfer your balance before you close
Capital One 360 will not let you close an account that still holds money. Before you start the closure process, move all funds out of the savings account. You can transfer money to another bank account you own, or withdraw it as a check or electronic transfer.
If you have a Capital One 360 checking account, you can move money between your own accounts instantly through their website. If you want to send the money to a bank outside Capital One, use an external transfer — this usually takes one to three business days depending on the receiving bank. You can also request a check by mail, though this is slower and less common.
Close your account online through your Capital One 360 login
Log into your Capital One 360 account on their website or mobile app. Go to your account settings or profile menu — the exact location varies slightly depending on whether you are using the website or app, but it is typically labeled "Settings," "Account," or "Profile."
Look for an option to close or delete the account. Capital One 360 will ask you to confirm that your balance is zero and that you want to proceed. You may also see a brief survey asking why you are closing the account — this is optional. Once you confirm, the closure request is submitted and the account is marked as closed in their system.
Close by phone with Capital One customer service
Call Capital One 360 customer service at 1-800-869-3557. Have your account number and a form of identification ready. Tell the representative you want to close your savings account.
The representative will confirm that your balance is zero and ask you to verify your identity. They may ask security questions or request the last four digits of your Social Security number. Once verified, they will process the closure immediately and provide you with a confirmation number. Write down this number for your records.
Close by mail if you prefer written confirmation
Write a letter to Capital One 360 requesting closure of your savings account. Include your full name, account number, and the date. State clearly that you want to close the account and that the balance is zero. You do not need to provide a reason.
Mail your letter to the address shown on your most recent account statement or billing document. Capital One 360 typically processes mail requests within five to ten business days. Keep a copy of your letter for your records. You can also send the letter via certified mail if you want proof of delivery, though this is not required.
What happens after you request closure
Once you submit a closure request — whether online, by phone, or by mail — your account stops accepting new deposits and withdrawals immediately. You cannot use your debit card or make transfers from this account anymore. Any pending transactions that were already in process may still complete, so check your account for a few days after closure to confirm everything settled correctly.
Capital One 360 will send you a final confirmation email or letter within a few business days. This confirmation shows the closure date and your final account balance. Keep this document with your financial records. If you do not receive confirmation within two weeks, call customer service to verify the closure went through.
Reasons you might want to close before you do
Capital One 360 has no monthly maintenance fees and no minimum balance requirement, so there is no cost to keeping the account open even if you do not use it. Some people keep a Capital One 360 account as a backup savings account or emergency fund because the interest rate is competitive and transfers between accounts are fast.
If you are closing because you are unhappy with the interest rate, check what other online banks are currently offering before you move your money — rates change frequently and Capital One 360 sometimes matches or beats competitors. If you are closing because you prefer a bank with physical branches, that is a valid reason, but make sure your new bank's account terms actually meet your needs before you close.
Frequently Asked Questions
Will closing my Capital One 360 savings account hurt my credit score?
No. Closing a savings account does not affect your credit score because savings accounts are not reported to credit bureaus. Only credit products like credit cards, loans, and lines of credit appear on your credit report. You can close a savings account without any impact on your creditworthiness.
What if I have pending transactions when I close?
Pending transactions that were already submitted before you closed the account may still process. Check your account for a few days after closure to see if any transfers or withdrawals complete. If a transaction fails because the account is closed, the sending bank will return the money to its source. Contact Capital One if you see unexpected activity after closure.
Can I reopen a Capital One 360 savings account after I close it?
Yes. You can open a new Capital One 360 savings account at any time by going to their website and completing their signup process. There is no waiting period or penalty for reopening. However, you will need to go through identity verification again, and any promotional interest rates may have changed since you closed the original account.
Do I need to close my checking account too if I have one?
No. Your Capital One 360 savings account and checking account are separate products. Closing one does not affect the other. You can keep your checking account open and close only the savings account, or vice versa. Each account must be closed separately if you want to close both.
What if I forgot my login password and cannot close online?
Call Capital One 360 at 1-800-869-3557 or send a written closure request by mail. You do not need online access to close your account — phone and mail requests work just as well. Have your account number and identification ready if you call.